AS
Andrew S
Active since Jul 2013
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
Absolutely Wonderful experience
BRILLIANT! From first dealings to following up after installation, they have been absolutely fantastic! Ayden Smith was supremely knowledgeable and was able to meet my every need. Bear in mind that it took me about 2 years from first meeting to installation but Ayden knew my design, my requirements at every call. The installation team that installed so professionally did a great job! André and his team did wonderfully. Slight delays were experienced during the installation bit this was due to a delay due to the delivery company who shipped the inverter from Cape Town to Hartbee****rt. Highly, HIGHLY recommend Solar Advice to start feeling a sense of electricity security.
71 replies
45 months ago
Rubbish Customer Service
I sent Hisense an email on 11 July 2022 stating that my TV screen had cracked and requested a quote for replacement. After a follow up on 13 July, I finally got a response from their support stating that I must contact a technician (Sipho) and he would be able to give me a quote - I was only provided with a cellphone number. I tried calling Sipho but he never answered, so I WhatsApp'd him with the details of my TV and that I was looking for a quote. He responded quite quickly on 15 July to say he would investigate and come back to me. Since then, I have tried calling and WhatsApping Sipho in vain and I have "escalated" this to Hisense who is now ignoring me. In other words, after 16 days of struggle, I have gotten nowhere. Typical service in South Africa
0 replies
48 months ago
Dismal service from a supposed market leader
Very disappointed. My wife was in an accident and the car has been determined a write-off. I called Tracker on 3 May 2022 to cancel the contract. I was told they would log the cancellation request and get the retentions department to contact me within 48-72 hours (so Friday at the latest). Today, Monday, I still haven't heard anything so I called back. The lady I spoke to informed me that no notes or anything about the cancellation was logged on the system and she transferred me to the retentions department. After 5 minutes of listening to inane "hold music", I decided I would probably have better luck getting my contract cancelled by logging a complaint on Hellopeter. Shouldn't be so difficult to cancel a contract.
504 replies
105 months ago
Shocking Call Centre , Poor Billing and No Answers from CellC
I paid my settlement amount on my phone in July 2017. An amount was then deducted off my account at the end of July which appeared to be the normal monthly installment minus the phone (which was now paid off). I then received an invoice from CellC in August 2017 which made no sense. I tried calling CellC to get clarity on what this amount was considering I was under the impression that my account was settled. Maybe there was an amount that I owed. However, going through the CellC call centre is next to impossible. They no longer have me as a client, so they are unable to verify who I am or what the situation on the account is. Yet, they are able take my money. I need to know if this amount that was taken off my account is legit. If so, then so be it. However, navigating the call centre (084145) is next to impossible if you are an ex-customer. And the mere fact that they are unable to pull up my information is ridiculous.
183 replies
122 months ago
Paid for prepaid 3 months ago
Good day<br> <br> On 31 December 2015, I went into the City of Joburg offices and paid (about R475) to have my Smart electricity meter converted to a Prepaid meter. I was told it would take 21 days (calendar days, not working days) to have this done.<br> <br> Today is 31 March 2016. After numerous phone calls in the last 3 months to City Power, they have confirmed over and over that the job to have the meter converted has been assigned to somebody (on 6 Jan 2016 according to an e-mailed screenshot) and they will perform the conversion soon.<br> <br> As of this moment, the conversion has still not been done. I have been given the e-mail addresses of various agents at City Power (including the head of City Power Randburg - Phumudzo Netshisaulu) and nobody has bothered to do anything even though I have an e-mail trail going back to 2 March 2016.<br> <br> Whether my complaint on Hello Peter will have any impact on this government department, I have no idea. What I do know, is that at this moment in time, City Power's inactions are tantamount to theft, as they have failed to live up to their contractual obligation.
0 replies
124 months ago
Ridiculous Bank Charges
Absa's lack of controls in their systems and inability to resolve issues absolutely blows my mind. According to their website, if you have a Platinum Bundle account and a Credit Card and Vehicle and Asset Finance, you qualify for certain rebates. For approximately a year, I tried to get them to give me the rebate on the credit card that they were obliged to give me. I tried in person in their Clearwater branch. I tried via their Platinum Banking Line. I tried via the instant message service they offer on Internet Banking. Nothing was resolved. Eventually, following yet another call from myself, they suddenly in January 2016 gave me my rebate. However, with the rebate, suddenly I get charged all these fees on my Credit Card that I've never had before. A R40 \Credit Card Monthly Account Fee\", a R25 \"Credit Facility Service Fee\" and a R28 \"Garage Card Fee\" - I don't even have a Garage Card!!! So now, an account which never had fees on it as I was paying the Platinum Bundle Fee (as I was told by Absa) suddenly gets charged R93 in fees? Please explain to me how this is anything short of thievery?"
75 replies
124 months ago
Obnoxious Call Centre
I received yet another spam phone call from a guy stating he was calling from \MTN\". The first call, he kept asking if I could hear him. After about the 6th time, I ended the call. He then called back and instead of getting on with the call or listening to me when I told him that according to POPI (Protection Of Personal Information) Act, he had no right to keep my data, he kept asking why I ended the previous call.<br> 1. I never asked for a call from MTN. BTW - I have much better service with CellC.<br> 2. I never sent them my data, so where did they get my data? This is in contravention to the POPI act.<br> <br> After informing this call centre operative of this, or at least trying to while he was being rude and obnoxious on the other end, I ended the call. He tried phoning back again and I simply ignored the call. Next thing I get an sms thanking me for signing up to \"Yello Mobile\". Did I sign up? No. Did I ask them to store my details? No.<br> <br> Has anyone at Yello Mobile ever heard of the POPI act????? Nothing like breaking the law!"
75 replies
125 months ago
Great customer service
I would just like to compliment Cindy on her excellent service throughout my claim! My gutter and fascia board were damaged during a storm last year. It took 2 months for the contractor to finally complete the job (poorly). Throughout the process and shocking service from the contractor, Cindy was always professional and courteous. Once again, Indequity has proven to be a highly competent company.
0 replies
127 months ago
Claim handled and resolved without any issues
I submitted my claim for a broken prep bowl and water damage. From the date of submission, my contact was professional, timeous and always kept me informed. When I was unsure about some of the details, she was quick to respond and clarified any issues.<br> <br> The claim itself was handled well, but delayed to some extent due to suppliers having to be changed.<br> <br> Other than that, I was very happy with the claim.
0 replies
129 months ago
Lack of knowledge in insurance claims department
I submitted a claim to replace the screen of my wife's cellphone. I made it perfectly clear from the start that the only thing wrong with the phone was it's screen. The touch interface still functions normally. Indequity informed me that I needed to complete a claim form (which I duly did) and get a quote for the replacement. After a day or so of trying and failing to get a quote, I asked Indequity if they had a preferred supplier who could source the screen. After their supplier also failed to get the parts, they sent a BER (Beyond Economical Repair) quote back to Indequity. Indequity then agreed to pay out the full value of the phone. I then said to Indequity that it didn't make sense that they were going to pay me out for a new phone when I've got a perfectly good phone that merely needed a new screen. The claims lady said that was just the way it was. So I signed the form to be paid out. I asked if the phone would now have to be removed from my policy due to the full amount been paid out. She told me I could keep the phone insured. But now, at the end, I get told that the phone needs to be handed into Indequity! Why do people not get trained to do their jobs properly?
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (53.84615384615385%)
1 Star
3 (23.076923076923077%)