SJ
Stefan J
Active since Jul 2013
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Best Hunting Experience by Far
From the moment we arrived, our stay at Leopard Lodge & The Cubs was nothing short of exceptional. The entire experience felt like a dream — we were treated like royalty from start to finish. The guides were absolutely phenomenal: knowledgeable, passionate, and incredibly accommodating. No request was too big or too small — they went above and beyond to formulate plans and track down exactly what we were hoping to find. The detail taken with pictures of the hunts were truly amazing, every angle, blade of grass was cleared and the pictures came out brilliantly. The accommodation was equally impressive. Every detail was thoughtfully curated, and the lodge ran like a well-oiled machine. It was clear that the team takes immense pride in delivering a seamless and luxurious experience. Whether it was the comfort of the rooms, or the attentiveness of the staff, everything exceeded our expectations. This trip was truly unforgettable, and we can’t wait to return. A massive thank you to the entire team at Leopard Lodge & The Cubs for making our adventure so magical!
0 replies
40 months ago
Three Rivers Romans Cares more about parking than pizza
On a Sunday just like nearly every Sunday I went to Romans three rivers on Orwell drive to get pizzas, I order online as always and collect as always, the branch has a drive thru, that has not been in use for YEARS!!!! As usual I parked there as I know collecting is swift, upon entering the store I was not greeted or treated with respect I was simply scolded by the manager and another for parking at the drivethru, my pizza was on the counter, they actively refused to give me my pizza until I moved my car, eventually after 5 minutes of give me the pizza I will be on my way on completely ruining my evening I was handed my usual though used to it below par ridiculously low topping pizza as always, I asked the manager for an apology and she actively refused. I expect a call and an apology or I will also not be ordering usual Friday company pizza(yes check my history we order roughly 20 pizzas every Friday for our factory from there or the business will be moved elsewhere. Thanks
0 replies
57 months ago
The worst customer service in this country, yes the worst
On Tuesday the 10th of August I logged a fault via Facebook as after upgrading to a 200/200mbps line I have basically had a 3mbps line, (Before this on 50/50mbps I HAD NO ISSUES. Today, it has been a week, still no resolution to this issue. Below is the Facebook transcript I have a problem with my connectivity Supersonic Fibre Please send us your account number or ID / Passport number, and some details about your problem so that we can assist you. Supersonic Fibre Thanks for stopping by. Supersonic Fibre Supersonic Fibre We will revert on this shortly Wed 11:37 AM Supersonic Fibre Supersonic Fibre Good morning, thank you for contacting Supersonic Fiber, please explain your query in detail and l can be able to assist. ?WN Wed 12:59 PM You sent Good day, ever since upgrading my line to 200/200 we are having a massive degraded experience You sent Line itsself does not go over 70mbps at best with ethernet cable direct to router You sent S0140613 Supersonic Fibre Supersonic Fibre Thank you, please send me your LAN speed test from www.speedtest.co.za, thank you. WN You sent Will do Supersonic Fibre Supersonic Fibre Awesome?. WN Wed 8:36 PM You sent You sent That js on lan You sent Wed 9:38 PM Supersonic Fibre Good evening Stefan Lourens Jonck. Thank you for reaching out out to supersonic fibre. Supersonic Fibre Please kindly run a speedtest and trace route via LAN cable and send me a screenshot with the results. Supersonic Fibre Please kindly send me pictures reflecting your router with the lights on, your router serial number, your ONT and ONT serial number so that we escalated accordingly. Supersonic Fibre Warm regards. Supersonic Fibre Supersonic Fibre ATM. Supersonic Fibre Supersonic Fibre Take the following steps to run a traceroute in Microsoft® Windows®: 1. Press Windows key + R to open the Run window. 2. Enter cmd and press Enter to open a Command Prompt. 3. Enter tracert, a space, then the IP address or web address for the destination site (for example: tracert www.lexis.com). 4. Press Enter. Supersonic Fibre Supersonic Fibre Take the following steps to run a traceroute in Mac OS®: 1. Click the Spotlight icon in the Menu bar. Note: The icon looks like a magnifying glass. 2. Enter Network Utility into the Spotlight Search field. 3. Double-click Network Utility from the Top Hit list. 4. Click the Traceroute tab. 5. Enter the IP address or web address for the destination site and click Trace. Supersonic Fibre Supersonic Fibre ATM You sent Supersonic Fibre Thank you. Supersonic Fibre Please kindly run another speedtest via LAN cable and send me a screenshot with the results. Supersonic Fibre Please kindly send me pictures reflecting your router with the lights on, your router serial number, your ONT and ONT serial number. Supersonic Fibre Supersonic Fibre ATM. Thu 9:41 PM You sent You sent What is going on with this network Supersonic Fibre Good day Stefan. Supersonic Fibre Kindly restart both your ONT and your Router by switching the power source off for 1 minute and then back on. Once the units has refreshed kindly do a speed test at www.speedtest.co.za and share the results with us. Supersonic Fibre Supersonic Fibre DK You sent I have done this absurdly many times Supersonic Fibre Our apologies for the inconvenience caused. Supersonic Fibre Supersonic Fibre DK You sent You sent On wifi 6 connection You sent You sent On 1gbps ethernet You sent Supposed to be a 200/200 line Supersonic Fibre Supersonic Fibre Thank you. Please kindly send me pictures reflecting your router with the lights on, your router serial number, your ONT and ONT serial number. You sent Please advise how the serial number in my own personall router would affect this? You sent And how is it possible that you dont have my ont serial Thu 10:22 PM You sent You sent Fri 2:03 PM Supersonic Fibre Good day Stefan. Our apologies for the delay in response. Supersonic Fibre Is the speed problem a general problem or just occurring at certain times of the day? Supersonic Fibre Supersonic Fibre DK Fri 2:52 PM You sent Fri 3:46 PM You sent You sent You sent You sent I have not once seen a speedtest above 60mbps You sent After 4,5 pm every night its 3mbps down and about 30up You sent Packet loss of about 20% in general, these tests were all done with a lan connection Supersonic Fibre Thank you. Supersonic Fibre Kindly allow me to escalate matter. Will revert back with a reference for the escalation as soonest. Supersonic Fibre Supersonic Fibre DK Supersonic Fibre Hi Stefan. Supersonic Fibre I have escalated matter to support to investigate the cause of the problem. They will rectify and restore the connection back to 200/200Mbps. Supersonic Fibre You are welcome to use CAS-783170-X0F4V5 as reference for this escalation. Supersonic Fibre Supersonic Fibre DK You sent Tx You sent Appreciate your help Supersonic Fibre My pleasure. Have a Bright weekend. Supersonic Fibre Supersonic Fibre DK Fri 9:39 PM You sent You sent As i said every single night this is my speed You sent You sent Packet loss Supersonic Fibre Supersonic Fibre I have added a note to the escalation on your speed issue case for support. I sincerely apologise for the inconvenience. BD You sent Sat 10:55 AM You sent You sent Really truly horrible connection again today Sat 3:47 PM You sent Supersonic Fibre Supersonic Fibre I have follpwed up with our support ticket about your pending ticket. I will revert backa s soon as feedback is received. BD Sat 9:00 PM You sent Sat 9:19 PM Supersonic Fibre Supersonic Fibre Good evening Stefan Lourens Jonck, kindly that your case is showing in progress at our support department and that I have attached your latest screenshot to your case. Sun 8:45 PM You sent Supersonic Fibre Supersonic Fibre Good day please hold as we look in to your case for assistance ,DM You sent I cant keep going like this if this is not sorted in 24 hours i will be cancelling my service thanks Supersonic Fibre Supersonic Fibre We apologize for the delay we will get you assistance ,DM You sent Its day 5 now Supersonic Fibre Supersonic Fibre Our support team are still looking into your case we will keep you updated ,DM Mon 6:59 PM You sent So this is my cancellation notice, cheers Supersonic Fibre Supersonic Fibre I understand your frustration and l sincerely apologise for the inconveniences and delays caused. WN Mon 7:36 PM You sent Nope i am done, today during the day connection was fine now at night its useless, clearly network congestion and inability on supersonic side to handle the increase in traffic there is one solution only for me and that is to use a different provider so im out Supersonic Fibre Good day Stefan. Supersonic Fibre Our sincere apologies for the frustration caused. As soon as support rectifies matter you they will inform you. Supersonic Fibre Supersonic Fibre DK 9:19 PM You sent Supersonic Fibre Supersonic Fibre Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon. Supersonic Fibre Supersonic Fibre Good Evening Stefan, please advise on how I can assist you. Kindest regards JLR You sent Are you kidding me? You sent I have a problem with my connectivity Supersonic Fibre Please send us your account number or ID / Passport number, and some details about your problem so that we can assist you. Supersonic Fibre Thanks for stopping by. Supersonic Fibre Supersonic Fibre We will revert on this shortly Wed 11:37 AM Supersonic Fibre Supersonic Fibre Good morning, thank you for contacting Supersonic Fiber, please explain your query in detail and l can be able to assist. ?WN Wed 12:59 PM You sent Good day, ever since upgrading my line to 200/200 we are having a massive degraded experience You sent Line itsself does not go over 70mbps at best with ethernet cable direct to router You sent S0140613 Supersonic Fibre Supersonic Fibre Thank you, please send me your LAN speed test from www.speedtest.co.za, thank you. WN You sent Will do Supersonic Fibre Supersonic Fibre Awesome?. WN Wed 8:36 PM You sent You sent That js on lan You sent Wed 9:38 PM Supersonic Fibre Good evening Stefan Lourens Jonck. Thank you for reaching out out to supersonic fibre. Supersonic Fibre Please kindly run a speedtest and trace route via LAN cable and send me a screenshot with the results. Supersonic Fibre Please kindly send me pictures reflecting your router with the lights on, your router serial number, your ONT and ONT serial number so that we escalated accordingly. Supersonic Fibre Warm regards. Supersonic Fibre Supersonic Fibre ATM. Supersonic Fibre Supersonic Fibre Take the following steps to run a traceroute in Microsoft® Windows®: 1. Press Windows key + R to open the Run window. 2. Enter cmd and press Enter to open a Command Prompt. 3. Enter tracert, a space, then the IP address or web address for the destination site (for example: tracert www.lexis.com). 4. Press Enter. Supersonic Fibre Supersonic Fibre Take the following steps to run a traceroute in Mac OS®: 1. Click the Spotlight icon in the Menu bar. Note: The icon looks like a magnifying glass. 2. Enter Network Utility into the Spotlight Search field. 3. Double-click Network Utility from the Top Hit list. 4. Click the Traceroute tab. 5. Enter the IP address or web address for the destination site and click Trace. Supersonic Fibre Supersonic Fibre ATM You sent Supersonic Fibre Thank you. Supersonic Fibre Please kindly run another speedtest via LAN cable and send me a screenshot with the results. Supersonic Fibre Please kindly send me pictures reflecting your router with the lights on, your router serial number, your ONT and ONT serial number. Supersonic Fibre Supersonic Fibre ATM. Thu 9:41 PM You sent You sent What is going on with this network Supersonic Fibre Good day Stefan. Supersonic Fibre Kindly restart both your ONT and your Router by switching the power source off for 1 minute and then back on. Once the units has refreshed kindly do a speed test at www.speedtest.co.za and share the results with us. Supersonic Fibre Supersonic Fibre DK You sent I have done this absurdly many times Supersonic Fibre Our apologies for the inconvenience caused. Supersonic Fibre Supersonic Fibre DK You sent You sent On wifi 6 connection You sent You sent On 1gbps ethernet You sent Supposed to be a 200/200 line Supersonic Fibre Supersonic Fibre Thank you. Please kindly send me pictures reflecting your router with the lights on, your router serial number, your ONT and ONT serial number. You sent Please advise how the serial number in my own personall router would affect this? You sent And how is it possible that you dont have my ont serial Thu 10:22 PM You sent You sent Fri 2:03 PM Supersonic Fibre Good day Stefan. Our apologies for the delay in response. Supersonic Fibre Is the speed problem a general problem or just occurring at certain times of the day? Supersonic Fibre Supersonic Fibre DK Fri 2:52 PM You sent Fri 3:46 PM You sent You sent You sent You sent I have not once seen a speedtest above 60mbps You sent After 4,5 pm every night its 3mbps down and about 30up You sent Packet loss of about 20% in general, these tests were all done with a lan connection Supersonic Fibre Thank you. Supersonic Fibre Kindly allow me to escalate matter. Will revert back with a reference for the escalation as soonest. Supersonic Fibre Supersonic Fibre DK Supersonic Fibre Hi Stefan. Supersonic Fibre I have escalated matter to support to investigate the cause of the problem. They will rectify and restore the connection back to 200/200Mbps. Supersonic Fibre You are welcome to use CAS-783170-X0F4V5 as reference for this escalation. Supersonic Fibre Supersonic Fibre DK You sent Tx You sent Appreciate your help Supersonic Fibre My pleasure. Have a Bright weekend. Supersonic Fibre Supersonic Fibre DK Fri 9:39 PM You sent You sent As i said every single night this is my speed You sent You sent Packet loss Supersonic Fibre Supersonic Fibre I have added a note to the escalation on your speed issue case for support. I sincerely apologise for the inconvenience. BD You sent Sat 10:55 AM You sent You sent Really truly horrible connection again today Sat 3:47 PM You sent Supersonic Fibre Supersonic Fibre I have follpwed up with our support ticket about your pending ticket. I will revert backa s soon as feedback is received. BD Sat 9:00 PM You sent Sat 9:19 PM Supersonic Fibre Supersonic Fibre Good evening Stefan Lourens Jonck, kindly that your case is showing in progress at our support department and that I have attached your latest screenshot to your case. Sun 8:45 PM You sent Supersonic Fibre Supersonic Fibre Good day please hold as we look in to your case for assistance ,DM You sent I cant keep going like this if this is not sorted in 24 hours i will be cancelling my service thanks Supersonic Fibre Supersonic Fibre We apologize for the delay we will get you assistance ,DM You sent Its day 5 now Supersonic Fibre Supersonic Fibre Our support team are still looking into your case we will keep you updated ,DM Mon 6:59 PM You sent So this is my cancellation notice, cheers Supersonic Fibre Supersonic Fibre I understand your frustration and l sincerely apologise for the inconveniences and delays caused. WN Mon 7:36 PM You sent Nope i am done, today during the day connection was fine now at night its useless, clearly network congestion and inability on supersonic side to handle the increase in traffic there is one solution only for me and that is to use a different provider so im out Supersonic Fibre Good day Stefan. Supersonic Fibre Our sincere apologies for the frustration caused. As soon as support rectifies matter you they will inform you. Supersonic Fibre Supersonic Fibre DK 9:19 PM You sent Supersonic Fibre Supersonic Fibre Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon. Supersonic Fibre Supersonic Fibre Good Evening Stefan, please advise on how I can assist you. Kindest regards JLR Speed Test – Test your broadband Internet speed in South Africa speedtest.co.za Supersonic Fibre Supersonic Fibre Please provide me with your account number and I can ask the our technical department to assist. Kindest regards JLR You sent I HAVE BEEN REPORTING A HORRIBLE HORRIBLE CONNECTION FOR A WEEK NOW NOTHING IS BEING DONE!!!! You sent ABSURD You sent You are welcome to use CAS-783170-X0F4V5 as reference for this escalation.
106 replies
61 months ago
RRN-6bdb-***2 Return
A return was logged for one of the worst phones I've ever bought at takealot, it was sent back, on the 31st of March the return got placed in hold due to the missing R5 - R10 generic earphones not being in the box, after returning the earphones a subsequent message was received that the earphones have been received however the return has still not been updated, I've sent 6 follow up mails and received 2 generic thanks for my patience mails in Monday and again Yesterday, same mail that they will "urgently reach out to the warehouse", no updates.
0 replies
66 months ago
Some horrible service received.
Makro Vaal - Yesterday 2020/11/26 at around 4PM Electronics. I was at the store to purchase a new Series S Xbox Console. I entered the electronics department where everyone was standing around chatting with one person (Michael behind the counter on his phone on his lap) I asked an employee for help with the console and he said he knows nothing about gaming and said i must talk to Michael. We then walked to Michael who the employee started talking to and then Michael acknowledged us and left. So I stood there waiting after 15 minutes I heard one of the staff members asking another "Why is this guy just standing here" to which I replied, Well if someone would help me I can leave. Finally I found a guy who helped and found an Xbox in stock. He then wanted me to pay, to which I said no, my wife is busy shopping she has the Makro Card so i will call him when we are at the till to come and bring the bar code so all can be bought together. He then advised me that he works in electronics and will not come to a front till with me, if I want the console I will come and pay it by him. - Regardless this is where I decided to not buy. Also, I asked a question about Makro's price matching to which I was also advised that Avo Africa by Nedbank is not a competitor and they will not consider any price matching with them, not that this bothered me, what bothered me was the condescension with which I was then asked if I understand that there is a difference between banks and retail stores. Bye Makro you won't be seeing me again.
56 replies
68 months ago
Pathetic service and billed for 12 extra days
On the 2nd of July 2020 my fibre line was installed, after 11 days phoning and phoning my line was still not active, after it finally came on I was advised I would receive a month for free, this happened and I was credited a full month, I then advised this company that they had charged me since the 2nd of July and not the activation date which was 12 days after this, an agreement was made with me for a full month free, I have sent mail after mail to Katlego Swakamisa receiving generic and non responses. Think its time I really just cancel this fibre line, absolutely pathetic service
159 replies
70 months ago
Third review still not connected in please release my line!!!!
Third review day 11 sjnce my line was installed, 2 appointments with technicians, none of which were honoured, I was advised by Katlego and Edith that my line will be released today if my line is not active by Friday, did not hear anything back, also receiving no responses to messages on Twitter, Facebook or WhatsApp
105 replies
70 months ago
Lies, blameshifting utterly useless support and help received
So second review. Blame shifted to Vumatel, Vumatel immediately came out on Monday morning assessed and tested the line. No faults. On Friday I was contacted to schedule an appointment to set up my router today Tuesday the 7th. Contacted said number today to find out the time, she says there are no bookings today. So another day's income lost as like all Safas I am working from home.
315 replies
70 months ago
Shocking shocking Service, no one knows whats going on no-one helps
So I signed up with Supersonic as they are backed by a giant Telecomms company MTN, my Vumatel line has since been installed and I have phoned support, billing sales everyone, i have call logs of almost 4 hours trying to get my line activated, I have still not received my router but I have my PPPOE settings, they dont work, sending a message on whatsapp line has a response time of about 4 hours, after which I receive a mail stating that my line will be installed in 7-14 working days, its already installed. I have no online log in and this will be day 2 of taking leave as from the 30th of June my previous internet contract ended, which I informed the sales agent the previous week already as well.
525 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)