DB
Dr B
Active since Jul 2013
9
Reviews
0
Industries
Reviews
9 reviews11 months ago
Unable to edit or delete personal reviews
This is a great platform to air one’s experiences and to learn from the experiences from others. However, it is unacceptable that one cannot delete or edit a review. I explicitly reserve the right to review and change my own public statements. Wake up Hellopeter, people should have the right to edit their reviews. Your own credibility is at stake here.
53 replies
11 months ago
Your personal data is not safe
I am a regular Takealot client, for many years. I recently made a Takealot online purchase, using one of my credit cards. I have not previously used this card at Takealot, and, I do not use this card for any online other purchases. Therefore, only Takealot has this particular card verification details. A few days later, several attempts were made by someone to pay Uber trips. That means, my card is loaded at Uber with verification details. My bank noticed the irregular action and alerted me, whilst blocking that card. No doubt further ***** attempts were made on that card. That is clearly a data leak by Takealot. My advice to anyone; do not load your card or banking details on Takealot, find another way to pay them. In future, I’ll set up a virtual card to use. Beware, your data is not secure.
53 replies
11 months ago
Professional and expert contractor
Retrofitting and renovation is almost always fraught with problems. I recently replaced a large panoramic window in my sunroom as well as a wide sliding door system to my patio. Both installations required very careful removal of the existing frames and fitting the new frames with minimum disruption to my home. Understandably I was very apprehensive. However, the Alucape Expert team rose to the challenge and successfully removed both systems undamaged, which enabled these to be installed elsewhere. The entire experience, from measurement to removal to installation and clean up, was highly professional and seamless. They were punctual in their appointments with me and the timing of the work. I was skeptical about their estimate to do the work within less than one day, and pleasantly surprised how quick and neatly they performed right on target. The owner personally made a follow-up call to ensure my satisfaction, something which is very seldom done. Not only am I fully satisfied with their performance on my project, they will be invited back to my future renovation work as well. I take pleasure in recommending Alucape Expert.
53 replies
22 months ago
Non existent service
Impossible to get hold of this company. They have no phone number and no email address. I sent numerous messages to them, enquiring about a specific product. I received one friendly call back from a gent on a Saturday morning, who promised to call me back with stock info by the following Monday. That’s two weeks ago, and nothing since. Do they actually exist.
0 replies
24 months ago
Poor service when joining up
Sadly, exceptionally poor service delivery to activate joining up. Whilst the membership consultant and the system backbone to join is very good, as it can be telephonically done, it massively fails when paying the joining fee. VA offers various means to pay the activation fee, being the usual credit cards, Ozow and Zapper. I selected Zapper and processed the payment, which immediately debited my account. Note that the only reason I used Zapper is due to the VA Waterstone gym credit card machines simply not working, despite several repeat attempts. Yet, after two days of consistently expediting VA, the membership is still not active with no end in sight. They simply don’t know that I used their own system to pay up, and even despite that I send the POP, they remain in a vacuum. Note, I used their system, there should be no mystery. Now what; they simply don’t have an answer, and now resort to “yes but Ozow and Zapper takes 3-4 days to reflect in our account”. Really? And when did you plan to inform your client about your own inefficient system? Pathetic VA, get your act together. With all this technology at your disposal, things should be absolutely seamless.
0 replies
34 months ago
*********
For several years now, I am with MTN on a month by month Made for Me XL contract. Note; this is strictly monthly and not a long term contract. Due to changed working conditions I no longer need such a high contract as I operate from home where I have fibre & WiFi. However, I want to retain my current number and move to prepaid instead. On 18 May 2023, I considered porting my number to Vodacom due to erratic MTN coverage. On 19 May 2023 MTN sent an SMS confirming my Port request. I have then changed my mind, and the next day decided to stay and change my contract to prepaid with MTN and retain my current number. I instructed Vodacom to cancel the port out request and they have done so. It is no longer on their system, since 20 May 2023. They confirmed this to me by SMS on 20 May 2023. Vodacom also informs me that any porting request that is not completed within 30 days lapses automatically in any event. Note that there is no porting process from MTN to Vodacom on my number active with Vodacom. The only way that MTN can be reached is by calling (083)135. Their Customer Care and Retention can only be reached by selecting the Cancellation option. In the past 4 weeks, I have made at least twenty calls to MTN to change my monthly contract to prepaid. I have spent several hours on the line with MTN. They will know, as “all calls are recorded”. The only way this change can be done, is through Cancellations. Every time I call I’m told it can’t be processed as it’s stuck with the port out request, which is a blatant lie, read on. I reiterate that the port out was cancelled by Vodacom already on 20 May 2023. I managed to reach the Porting Out Section on a few occasions, who insists that there is absolutely no porting out request pending or in progress. The Retention Section also insists the same thing, that there is no porting out in progress. Customer Care Section reports the same and insists that there is nothing on the system that prevents the cancellation and change to prepaid. Yet, the agents at Cancellations insist that they are simply not able to perform the cancellation due to a porting out process in progress. They insist there is a note that states the number is currently in Porting Out and technically they cannot proceed and that the system prevents it. Thus, Cancellations then transfers me to Retentions who transfers me to Customer Care who transfers me to Porting Out. This loop repeats in various sequences and iterations, all starting with Cancellations. I have written numerous memos to the email addresses for Customercare, Retentions, Complaints, *****help and Businesscustomercare. For one of these, I received automated delivery acknowledgement, but, ZERO feedback or callback. A discussion with a very helpful Customer Care agent raised some serious concerns. I was informed that Cancellations could deliberately frustrate the process, and give clients the run around to prevent cancellation or downscaling. If this is so, this ********* behaviour amounts to ***** and ******ion. Considering the march of events to date, the only interpretation there can be is that MTN deliberately prevents or at least sabotages my attempt to downscale my agreement with them. Note that I am not bound by any term contract, other than a 30 day notice, which in any event was given on 19 June 2023. In the meantime, I am simply unable to leave. With my number intact or not. MTN will continue to debit my account to the order of R800/month for a service that is largely unused. Are there any means to assist, to escalate this to a responsible person to resolve? Or, do I appeal to the courts to compel MTN, as it seems to be the only recourse at this time.
0 replies
39 months ago
Discovery rocks
#DiscoveryDidGood Nomfundo Sibeko I called Discovery Insure today to query some Vitality issue. Nomfundo was absolutely friendly and helpful, solved my issues within a few minutes. Discovery rocks 👏🏻
73 replies
52 months ago
Excellent service
This company is great to move with. In comparison with most of the other big brands, they definitely are a cut above. Punctual, effective, careful, friendly and speedy service. Highly recommended.
53 replies
73 months ago
Excellent service
Prompt service, followed all the right protocols to ensure that I have a valid claim, and settled without further ado. Great company to be insured with.
105 replies
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5 Star
4 (44.44444444444444%)
4 Star
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1 Star
5 (55.55555555555556%)