MV
Magdaleen Van den Heever
Active since Aug 2013
23
Reviews
0
Industries
Reviews
23 reviews19 months ago
Soon be banned in doing business
PLEASE BE AWARE I opened a case at the Onbudsman. The Fridge King was supposed to refund me a part of the money I paid to them, but they didn't. They will soon be banned in doing business.
0 replies
20 months ago
No answer at call centre, Very poor service. URGENT Feedback please
I work through Bob Go and don't use Fastway that often. In this case I booked a collection on 13/8/2024 which failed. I phoned this morning to find out if the parcel was collected as yet. I was informed that Worcester is an outlay area and that it will be collected today. I wanted to add the business name to the collection. The lady provided me with the drivers cell nr to instruct him and to follow up with him if the parcel was collected or not. No answer for the whole day from the driver. I phone the 0215650092 and are on the line now for more than 15 minutes. Every time I am 5th in the queue, then 4th,, the 3rd, 2nd, 1ste and then it start all over again 3, 2,1, then again 5,4,3,2,1. I need somebody to phone me urgently regarding tracking nr UAFV6TTS
0 replies
22 months ago
Unprofessional
I am still struggling to get my fridge to work. Today, it is 3 weeks later. 2 technicians attended to the same problem and the new thermostat is still not working. I cannot use my fridge because everything is frozen. I loose a lot of money due to that. I don't receive any feedback on when they will fix it. Worse service I ever received from a provider. About 2 weeks ago, they informed me that they will replace the new thermostat with a Defy thermostat. It still didn't happen.
0 replies
23 months ago
Very unprofessional people
I made contact with The Fridge King on 24 May to assist with my fridge. Very eager, they sent a technician to me on the Saturday, 15 May. They replaced the thermostat (I even received a 12 months warrantee) and regas the fridge. The fridge freeze EVERYTHING - more than the freezer (double door Defy). Since the 31st of May I am trying to make an appointment for them to fix the problem, but they have LOTS of excuses. They actually agreed that they put in the incorrect thermostat and that it was supposed to be an original Defy one and that they will get the part to install it, but they still didn't attend. They don't answer my messages, nor phone calls. I cannot use my fridge. All my fresh produce is currently on the counters in my kitchen and I loose a lot of money. Please, please, please people. Don't use them. They are totally not reliable. When they attended in the first place, they made me do an immediate payment to them of R2 250 for the repairs. And now, they are mia.
0 replies
23 months ago
Very poor service. System problems. Nothing is working.
I took out a Life Cover with Discovery on 27 May 2024. A day later, I realized that I didn't receive any documentation as yet via email. I logged into my profile and found that my details are incorrect. I phoned Discovery to query this and they informed me that I won't be able to update everything because my policy is not active as yet. They emailed me the documents. I found that some details are still incorrect. I phoned again and they updated it. Because the 1st was falling on a Saturday, my debit order didn't go through. I thought I will give it until the Tuesday. In the meantime, I requested their banking details to do a manual payment. Didn't receive anything. My vitality is not working. I phone them again and query my email with the banking details. It was sent to an email address with wrong spelling. Until now, I cannot use any vitality because there is a system problem on my profile which they are working on. It will take about 5 - 7 working days. Then we are in the middle of June already. I am not happy because I want to start using the Vitality. I was excited as it is a new thing to me. I am paying for something that I cannot use. I wanted to take out vehicle insurance, but, because of all this frustration, I feel to cancel everything and find another company who will assist me. I feel that, because I didn't take out a R10 mil life cover, I am not important enough to assist me to sort out my problems. If this happen when I am still alive, what will happen to my money and children when I pass away?? This is a VERY big concern to me really.
0 replies
24 months ago
NO SERVICE
I am VERY unhappy and concerned. I booked a locker for a parcel to be sent from Oyster Bay to Kollonade Retail Park. When my supplier wanted to deposit the parcel, she found that it was out of order. She handed the parcel in at the local shop where the drivers normally collect the parcels - only on Tuesdays. I made a follow up on Monday and was informed that the driver will collect on Tuesday. When I made a follow up this morning, I was informed to make another booking because the previous one expired. The parcel was not delivered. I cannot do another booking because the locker is out of order. None of the consultants which I was in contact with this morning, went back to trace the original conversation. William and Lisa today and Lisa on Monday. This is NOT okay. I mean really. I also deal with hundred of people every day and surely can remember a problem situation. Or are all your deliveries problematic situation? The lock nr was LOCK03937716
0 replies
24 months ago
NO CUSTOMER SERVICE
VERY unhappy! I booked a parcel for collection on 9/11/2024 from Melkboschstrand to Viljoenskroon. The parcel is still not collected. Every time when I phoned, they said they will allocate it to a driver for collection. Until now, they cannot tell me when it will be collected. This is ridiculous! When I make the booking, that is supposed to be the instruction! VERY quick to request money for the collection but it is now 2 days later and still NOTHING!!!
53 replies
27 months ago
NO CUSTOMER SERVICE
We started with the process of opening a business account on 2024/01/03. We received our Authorising Resolution, Business client account agreement and Account summary documentation on 2024/01/08. On 2024/01/09 I received an email with our temporary online banking password. Since then, after about 3 phone calls every day, branch visit, logging a complaint, I still didn't receive any further information regarding the account. Nobody phone me back. According to one of the consultants who assisted me at some stage, there is no identity for me. I wonder what about my partner. We don't have our username nor our account number. This is a useless situation. We will take all our business to FNB.
128 replies
29 months ago
NO SERVICE
I booked a parcel for collection yesterday (2023/11/27) at 10:15 to be send from Worcester (door) to Centurion (locker). It is now 16:30 (2023/11/28) and the parcel is still not collected. I made a follow up this morning and was informed that the parcel could not be collected as the parcel was not ready. That is not the truth. The parcel was ready. I requested the time when the driver arrived yesterday and still waiting for feedback. The driver will arrive today AGAIN after closing time. I need that parcel latest Thursday afternoon.
0 replies
30 months ago
Missing Pudo parcel
I booked a parcel to be send from Worcester to locker in Centurion. Door to locker I traced it on the app. Parcel showed delivered, but I didn't receive a pin code to open the locker. I immediately locked a query (yesterday morning). I received a proof of signature. Signature when a parcel was supposted to be deposited into a locker? After some up and down emails, still no feedback on where my parcel is. LOCK02155129 I am sure that LOCK refer to a locker
0 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
1 (4.3478260869565215%)
3 Star
1 (4.3478260869565215%)
2 Star
1 (4.3478260869565215%)
1 Star
17 (73.91304347826087%)