ES
eugene S
Active since Aug 2013
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Poor service and communication methods
I am writing to lodge a formal complaint regarding the handling of my FNB Business Account (Account Number ending in 5699), which has caused me serious concern and inconvenience. On [insert date], I received an unsolicited email from Symington de Kok Inc claiming to act on behalf of FNB Business Bank. The email referenced alleged arrears on my business account and demanded immediate payment of R331.94 into a third-party account. The communication contained threats of legal action and negative credit bureau reporting should payment not be made within three days. I wish to highlight the following issues: Suspicious Communication: The email appeared highly irregular and resembled a ****, which raises serious concerns about authenticity and data security. No Prior Notification: As a Private Wealth client, I have not received any communication from FNB, my private banker, or the bank itself regarding arrears on this business account. Inactive Account: I have never actively used this business account and was unaware of any outstanding fees or arrears. Access Restrictions: Upon checking my FNB Private Banking app, I discovered that I was unable to transact on the business account, further compounding the issue. Poor Client Service: It is unacceptable that FNB would escalate matters to a collection agency without first contacting me directly, especially given my Private Wealth status. This situation has caused unnecessary distress and raises questions about FNB’s internal processes, client communication standards, and data protection practices. I hereby request: Immediate clarification on whether the email I received is legitimate and why it was sent from a non-FNB domain. A full investigation into how my account was handled, including why no prior communication was made to me regarding arrears. Restoration of access to my business account and confirmation of its current status. Written assurance that my credit record has not been negatively affected by this matter. Formal confirmation of any outstanding fees, with a clear explanation of how they arose. As a Private Wealth client, I expect a higher standard of service and communication. I request that this matter be treated with urgency and that a written response be provided within 10 business days. Should this complaint not be resolved satisfactorily, I will escalate the matter to the Banking Ombudsman and relevant regulatory authorities.
53 replies
5 months ago
Formal complaint about product quality
I am writing to raise a concern about a recent purchase of a carton of Kent Special. Upon opening the first pack and lighting the first cigarette, I detected a distinct menthol flavour. I initially assumed this might be an isolated defect, but the second cigarette from that pack had the same menthol taste. To rule out a single faulty pack, I opened a second pack from the same carton and experienced the identical menthol flavour. At that point I stopped using any more cigarettes from the carton and have not used the remaining packs. I have been a long‑time customer of this brand, having smoked Kent Special (formerly Benson & Hedges Special Mild) for many years. This is the first occasion I have noticed such an unexpected menthol character in the product. My primary concerns are: - Whether an unintended ingredient or contaminant has been introduced during manufacturing or packaging. - What chemicals or additives might have caused this menthol taste and whether they present any additional health risks beyond those I already understand to be associated with tobacco products. I am disappointed and concerned about the potential presence of contaminants in a product sold to consumers. I would appreciate your prompt assistance with the following: 1. An explanation of possible causes for the menthol flavour appearing in multiple packs from the same carton. 2. Information on any recent changes in formulation, production processes, or quality control incidents that could explain this issue. 3. Guidance on how I should proceed with the remaining packs and whether you offer testing, replacement, or refund options. 4. Any available documentation on the ingredients and additives used in Kent Special and any safety assessments you can provide. For your reference, the purchase was made on 3rd of November 2025, at Spar Midstream Estates, Centurion South Africa. The carton’s batch/lot number and packaging details are as follows: **********828 I look forward to your response and a satisfactory resolution. Please contact me at eugene.stevens48@yahoo.com should you require further information.
177 replies
5 months ago
Formal complaint about product quality
**Creating professional complaint** The user asked to make the text more professional. I need to provide a polished version of the text. I'll include headings as per the rules they mentioned, limiting to six sections. It should be concise, and without safety issues. I won’t ask clarifying questions, but I'll focus on creating a final letter for a complaint. I will format the text with bold labels and use GitHub markdown headings. No extra citations are required, and I’ll ensure every sentence is unique. Let’s organise the content properly. ### Formal complaint about product quality Dear Sir or Madam, I am writing to raise a concern about a recent purchase of a carton of Kent Special. Upon opening the first pack and lighting the first cigarette, I detected a distinct menthol flavour. I initially assumed this might be an isolated defect, but the second cigarette from that pack had the same menthol taste. To rule out a single faulty pack, I opened a second pack from the same carton and experienced the identical menthol flavour. At that point I stopped using any more cigarettes from the carton and have not used the remaining packs. I have been a long‑time customer of this brand, having smoked Kent Special (formerly Benson & Hedges Special Mild) for many years. This is the first occasion I have noticed such an unexpected menthol character in the product. My primary concerns are: - Whether an unintended ingredient or contaminant has been introduced during manufacturing or packaging. - What chemicals or additives might have caused this menthol taste and whether they present any additional health risks beyond those I already understand to be associated with tobacco products. I am disappointed and concerned about the potential presence of contaminants in a product sold to consumers. I would appreciate your prompt assistance with the following: 1. An explanation of possible causes for the menthol flavour appearing in multiple packs from the same carton. 2. Information on any recent changes in formulation, production processes, or quality control incidents that could explain this issue. 3. Guidance on how I should proceed with the remaining packs and whether you offer testing, replacement, or refund options. 4. Any available documentation on the ingredients and additives used in Kent Special and any safety assessments you can provide. For your reference, the purchase was made on 3rd of November 2025, at Spar Midstream Estates, Centurion South Africa. The carton’s batch/lot number and packaging details are as follows: 6001060359828 I look forward to your response and a satisfactory resolution. Please contact me should you require further information.
0 replies
16 months ago
Best bank in SA
This was the best banking experience I have ever had. The private banker that is assigned to me "Nevo Naidoo" was available even when he went on his X-mas break. I managed to buy my wife her dream sports car for X-mas. Thank you Investec team, I will now move all my assets and accounts over to you. Please use my referral if you want to join the best bank in SA. https://referrals.investec.com/apply/u3rjr92L
56 replies
17 months ago
Poor delivery services
Poor delivery services, I have waited 3 months for a pair of safety glasses to be delivered from this company, I will not recommend or use their services ever again.
0 replies
17 months ago
Poor documentation submition services
African bank has the poorest credit card application process I have ever encountered, I keep on receiving phone calls, messages and emails to upload my required documentation, I have now visited the branch and handed them my documents (Your scanning equipment is in dire need of upgrading so BTW), send emails to two email accounts 123@AfricanBank.co.za and ABdoc@AfricanBank.co.za, on WhatsApp and the app is a waste of time that tells me that they are offline, yet I still receive emails and messages to upload my documents. This is now the second application I have done in a matter of 10 days and still no service. Yet my credit score took a knock for no services rendered. Next time you phone it better be to go and collect my card.
124 replies
19 months ago
Old Mutual Investment is a loss
Im not happy with my product, I have the optimal investment plan, to date 10 months later I have not received any intereat, infact I have lost money, and when I asked the to cancel refund me, they said that they can only redund me when Im 55 years old that's 16 years feom now, what a joke
53 replies
19 months ago
Omega Realty is the worst realty in South Africa Beware
These people are ********, they did an ingoing inspection on a house we rented and did not include us at all, the owner then decided to sell the house 5 months before our contract expired, breakink the clause and validity of the contract, we then decided to give 2 months notice and moved out, the Omega agent Elzerie then did an out going inspection without us again and then send us both inspections, on the ingoing inspection numerous faults were identified and on the outgoing inspection they were identified again, but now I must pay for all the damages left by the owner. DO not trust this realty as they are dishonest people.
0 replies
25 months ago
Can't withdraw on the app, or whatsapp service
No withdraw function on the app and the WhatsApp service is useless, also the email service only send a auto reply and that is that, this is one of the main reasons of poor service that I want to withdraw my funds and cancel my plan
53 replies
40 months ago
Adendorff is the worst
Worst service in South Africa, My wife has now bought our 3rd generator from Adendorff and all of their equipment is pieces of ****. Now that we want a refund they come with all sorts of excuses. Do not use any of Adendorff's services they do not care about the customers.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
17 (85%)