CM
clothilda M
Active since Aug 2013
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Disgusting account management
Cell C constanty has my account interupted due to poor record keeping, this week my account has been suspended for apparently two months of non payment, which payments were done and forwarded, today yet again I receive a statement saying two months are outstanding.
106 replies
2 months ago
Uber Failing to Assist With *****ulent Transactions – R2000 Disputed
Complaint: I am extremely disappointed with Uber’s handling of a ***** matter on my account. Several transactions reflecting as Uber charges, totalling approximately R2000, appeared on my bank statement. These transactions do NOT appear on my Uber account history, and I have never used Uber to that extent. This strongly indicates *****ulent activity. Uber requested that I provide my bank statement, which I did. I highlighted the disputed transactions clearly. However, instead of properly investigating the matter, Uber dismissed my complaint and shifted focus to the fact that my bank account was in overdraft — which is completely irrelevant to the ***** I reported. The issue is currently under formal investigation with my bank. They are taking the matter seriously. Unfortunately, Uber has not shown the same level of responsibility or urgency. As a customer reporting unauthorised transactions, I expected: • A proper internal investigation • Verification of the merchant reference linked to the charges • Clear feedback and assistance • Escalation to their ***** department Instead, my emails have been repeatedly dismissed without resolution. ***** cases require cooperation between the bank and the merchant. At this stage, Uber has not played their part. I am requesting that Uber urgently investigate these transactions from their side and provide a formal written response confirming what steps have been taken.
0 replies
2 months ago
The service was amaz...
The service was amazing, straight to the point and very friendly consultant
56 replies
6 months ago
Unreliable and Misleading Service
I am extremely disappointed with the service received from this courier company. They falsely reported that my documents had been delivered in September, when in fact, the delivery only took place in October. This lack of honesty and accountability is highly unprofessional, particularly when handling important documents. I expect greater transparency and integrity from any service provider I choose to trust with my deliveries.
0 replies
6 months ago
Poor Service
I am very frustrated with the lack of professionalism from this company. After dealing with Ofentse, no one has taken accountability for my claim. Every time I call, I’m sent from one person to another with no real assistance. Ofentse is always “too busy” to take my calls, and my claim is still unresolved. It’s unacceptable that a company can treat customers this way and completely ignore follow-ups.
106 replies
19 months ago
Dissatisfied client
On the 30th of June 2024 we moved into the flat and that very day the flat did not have running water. We reported it to the building manager and he come on Monday to assist with the issue, he then advised that we are to do an inspection of the apartment we have 14 days before that 14 days even came we already noted the following: Laundry key not provided so so we can't hang laundry as the area is always locked, he then advised he will cut a key for us. The toilet when you flush keeps running continuously soo we have to turn the water off soo it doesn't waste water. The kitchen taps are very loose and look worn out, the kitchen sink leaks underneath and causes a huge puddle in the kitchen which means we cannot wash dishes properly as we constantly have to place a container underneath to prevent leaking and the sink is blocked after a week of us moving in. The electricity tripped as one of the plug points in the lounge sparked when we plugged in our charger and we stayed 2 days without lights and this was reported no assistance was provided. The floor in the lounge area has been pealing since and we collected all the wooden tiles and put them away we even sent pictures of the floor and even stalled bringing our furniture as we thought 14 as would be enough for the floor to be fixed but to date the floor continue to peel off. We have then been told by management that the toilet issue is for the tenant account and we paid our own plumber to fix the blockage which was Ann ongoing issue and no inspection from building manager was ever done to date we are now in September and nothing has been done to satisfy us as new residents at Te Waterhof apartment. We have laid many complaints through communicare call Centre as well as via email we have evidence of SMS communication which has been left unattended to date yet we still honoring our part of paying rent. We are not happy regarding the service we have received since moving in and would like a solution to these issues urgently please.
0 replies
21 months ago
Maternity Benefits authorization bad service
When I was referred to your scheme I was delighted but since then I think the decision was a bad one. I have been awaiting maternity benefits and they have been giving me and the Doctor a run around since May to date. They claim that a document was sent to the Doctor but it was never sent, I follow up daily with the scheme via email so paper trail is plenty and my Doctor went an extra mile and called them personally to ask to send the document, but they put her through many consultants and refused to provide a reference number for the calls. To date no document was forwarded but funds are deducted monthly without fail. I have never had such terrible service for medical aid, I have had medical aid before and never been treated like this. All the scheme does is send automated responses and how do you even automate 5 working days when someone has an emergency. You are a medical scheme which means clients are a priority but seems not. And again, I will get responded to after 5 working days.
53 replies
76 months ago
Bad customer service
I applied for credit at OK Furniture store in Kagiso Mall in December 2019. From then until now I have not got feedback on the application. I called numerous times and also went to the store a couple of times but still no assistance. Before this year 2020 after calling many times I was not given feedback and then closer to the end of December 2019 I was asked to bring my employment contract which I took to the store on the 24th or 27 I think. This year just last week on the 10th of January I was asked to now bring in my original ID copy which mind you were submitted to Lelethu (sales consultant) on the original application. I am still to date sitting without my tri-bunk that I ordered and failing which I am going to cancel my application if I am not given proper feedback by end of this week. Thank you so much.
0 replies
78 months ago
#BlackFriday
#BlackFriday Versatile banking for all age groups easy to navigate and very user-friendly.
105 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)