FL
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Active since Sep 2013
32
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Reviews
32 reviews16 months ago
Frans Tailor - BAD service
Tailor didnt bother to measure anything when I tried on a dress for shortening. Said if its too long we can cut more off (??). They did it - it was too long (shocker), but the stitching was well done. When I picked it up second time it was too short (especially at the back, so no accounting for normal body shape.) My beautiful (expensive) dress ruined. Also, the stitching was loose, and you could see it easily. So their re-do was shabby. They also had an attitude. When asked if Id pay upfront or when theyve done it, I said when theyve done it. Someone else then said usually we dont do that but its ok now (as if they were doing me a favour). Cant/wont/dont measure. Bad quality. Bad attitude. Dont use them.
0 replies
26 months ago
No response from La Montagne Ballito with enquiry
I booked a trip for a weekend away and paid for it. It did not specify that it was non-refundable. I had to cancel and the website said I could cancel but I may be charged a cancellation fee. I did not know if it was through the hotel (La Montagne in Ballito, KwaZulu-Natal) or booking.com. I sent more than one email to both establishments over a week ago and have yet to even be acknowledged. I asked if I was going to be refunded (thats what the website imp****). R5500 for a long weekend is a lot of money, and I have used booking.com quite a lot in the past and never cancelled before. I would not have cancelled if Id known I would not been refunded - the website should be clearer if this is the case (I still do not know). I would at least like to know the situation. Why cant booking.com or the hotel send me an email with any information at all?? Just a RESPONSE would be nice. In addition, as soon as I book - and PAID for it - I received this email: "Unfortunately, we are unable to process the card details which have been submitted via Booking.com due to POPI and GDPR regulations. If you have paid Booking.com directly with the “PAY NOW” option at time of booking, please ignore the request below.**" I emailed the hotel about that too - only to confirm I had paid and confirm my booking - with NO REPLY. This review is for booking.com but La Montagne will get the same one. Seriously, BAD service!!! I use booking.com but if this is the customer service from them and associated hotels, I will think twice in the future. Booking Number: 4078909842 lamontagnereception@firstgroup-sa.co.za
0 replies
26 months ago
No response from booking.com or La Montagne Ballito with enquirey
I booked a trip for a weekend away and paid for it. It did not specify that it was non-refundable. I had to cancel and the website said I could cancel but I may be charged a cancellation fee. I did not know if it was through the hotel (La Montagne in Ballito, KwaZulu-Natal) or booking.com. I sent more than one email to both establishments over a week ago and have yet to even be acknowledged. I asked if I was going to be refunded (thats what the website imp****). R5500 for a long weekend is a lot of money, and I have used booking.com quite a lot in the past and never cancelled before. I would not have cancelled if Id known I would not been refunded - the website should be clearer if this is the case (I still do not know). I would at least like to know the situation. Why cant booking.com or the hotel send me an email with any information at all?? Just a RESPONSE would be nice. In addition, as soon as I book - and PAID for it - I received this email: "Unfortunately, we are unable to process the card details which have been submitted via Booking.com due to POPI and GDPR regulations. If you have paid Booking.com directly with the “PAY NOW” option at time of booking, please ignore the request below.**" I emailed the hotel about that too - only to confirm I had paid and confirm my booking - with NO REPLY. This review is for booking.com but La Montagne will get the same one. Seriously, BAD service!!! I use booking.com but if this is the customer service I will think twice in the future. Booking Number: 4078909842
0 replies
37 months ago
Great care at Visiomed by Darlene, Pam, and Bernadette
I went in yesterday to Visiomed for a cataracts removal. It was my first operation and I have never undergone a general anesthetic, so I was very nervous. The staff - Darlene, Pam and Bernadette - were so great. They were understanding, supportive and patient with me. Thank you all - it makes a big difference!!! Also, to the anesthetist, Dr van Wyk who was very kind and thorough. Top notch care from very professional and friendly staff.
0 replies
38 months ago
Sunninghill radiology friendly and quick!
This morning I went to Sunninghill Hospital just to get bloods and an x-ray done in the building. Both Ampath (Lorraine) and the Radiology Dept (Eunice) were very friendly and helpful. There was hardly any waiting, and both were surprisingly very quick and easy. Thank you both for your friendly, helpful and quick service!
0 replies
38 months ago
Ampath Sunninghill Hospital friendly and quick!
This morning I went to Sunninghill Hospital just to get bloods and an x-ray done in the building. Both Ampath (Lorraine) and the Radiology Dept (Eunice) were very friendly and helpful. There was hardly any waiting, and both were surprisingly very quick and easy. Thank you both for your friendly, helpful and quick service!
53 replies
38 months ago
ABSA charging bogus fees for no transactions
Last month (February) I received a charge of R2.40 on my credit card for “SMS fees”. This month (March) I received another charge of R1.80 for “SMS fees”. These fees are notification fees for purchases. However, I had not used my credit card this entire year, and have consequently received no SMS notifications. I telephoned ABSA and I was on the phone for 23 minutes with a woman (I think “Vashi”) to finally tell me she can see the charges for “SMS fees”, but she can also see that I have not used my credit card. Instead of saying “these fees are clearly incorrect” she told me she doesn’t know what the fees are for. She then told me I must email ABSA (contactcard@absa.co.za). I was irritated and asked her why she cant tell me, especially since I had been on hold for so long. She did not offer any clarity nor apologise, she just kept saying “I don’t know what the charges are, that’s why Im telling you to email ABSA.” Quite rude. So I emailed ABSA and explained it to them. A few days later I received a response saying that I need to go into the bank to query these charges. Another person who doesn’t know and sends me off to yet another person. Except now I need to take the time to actually go into a bank to find out why Im being charged transaction fees for an account I haven’t used in months. This is on top of the ridiculous cost of R55 per month which I pay merely to have the account. It is extremely clear that Im being charged “SMS fees” (notification charges) for absolutely nothing. And instead of ABSA admitting this and fixing the problem, theyre dodging it. They make it difficult to sort a problem out so that people drop the issue. Is this the service Im paying for? ABSA’s fees are VERY high in general, and I pay separate monthly fees for my debit account, credit card, and homeloan account. Why am I paying monthly fees when I receive no help when ABSA makes a mistake? I must run around now even more and try sort out ABSAs bogus charges? I already don’t use my credit card/account. Why would ABSA think I would keep an account when they now charge fake transaction fees on. It’s a scam. I have been unhappy with ABSA for years on their fees and their service. But this is too much. The principal is that theyre charging fake fees and if these small charges come off a lot of accounts it adds up to a nice sum for them. In addition, I was also charged with a random “admin fee” of R35 out of the blue this month on my debit card. I pay the monthly fee of R115. This R35 is a random amount/change which I dont know anything about. I didn’t even get to asking ABSA about THIS R35 charge because you can only ask the credit card dept. about credit card issues. You cannot ask one person at ABSA about both debit and credit cards. Its ridiculous. This year I have paid R680 for fees for only my debit account, and credit card, including an additional R115 for ‘keeping’ my Will. R680 so far this YEAR. And that’s excluding my homeloan. ABSA’s fees are beyond ridiculous. So Im charged weird additional fees on both my accounts and I cant even get an answer about one of them. ABSA service is awful. When Im able to Im going to close my accounts. Im sick of this nonsense. Making a "mistake" is one thing, but refusing to fix it is a totally different thing. These charges must be reversed and I am NOT coming into a branch in my own time to fix your problem. Reverse this and fix it now!
53 replies
39 months ago
Two weeks just to receive medication after several calls & emails
Pharmacy Direct starting 2023 with their usual terrible service. I ordered my medication having already run out because of my GP. When I told PD that it was urgent, it took them TWO WEEKS to deliver it, despite my follow up calls AND emails on the urgency of my medication. The PD service is TERRIBLE and Bonitas should stop this rule that we have to use Pharmacy Direct because they are actually putting people in danger. I was forced to get crucial chronic meds from Dishchem (at my own cost) because I knew PD would take (at least) days to deliver. A few days is understandable; it has to go through a system. But when they take three WORKING days (5 days in total) just to capture a (repeat!) script on the system, that is beyond ridiculous. They never fail to disappoint, and I cannot believe they're still in operation. Even emailing a manager directly did no good and I never even received a response, let alone help. Bonitas please give us another option for a medication service provider.
60 replies
44 months ago
PICK n PAY - Worms in mince (Lonehill Shopping Centre)
Last week I bought two containers of lean beef mince from Pick n Pay (Lonehill Shopping Centre). I divided it into containers and froze some; used some that day to cook with, and kept a small amount in the fridge which I fed to my cat. After just a couple of days, I picked up the bowl of food and there were these tiny pale yellow white things, looking like they were growing off the mince. I took some photos and when I zoomed in, they look like tiny grains of rice. Hopefully, what I ate was killed off during the cooking process; however, my cat eats raw mince and had eaten some that day, and the day before! This is disgusting. I could not even later look at the sell-by date as I had moved the mince into separate containers. Plus, I not only had to throw away all that mince I had bought from PnP, but I already had some left in my freezer, which was frozen (from different, reliable, store). I could not tell the difference and therefore had to throw ALL of it out. I think this is despicable. This is Lonehill Shopping Centre. I have never shopped there before (only in Fourways on a few occasions) but I was at another shop there, so decided just to try it. Additionally (a smaller thing but indicative of how they operate) I specifically wanted a type of yoghurt only PnP sells. I searched through about 15 containers, even the ones furthest at the back, to fine one which did not expire the next day. I found ONE. I still have the slip and I want a full refund, and of course I have the photos of the mince in the food. I will never use this shop again, or any PnP. Spar is so much better. But I thought PnP was alright. After this experience, I think not. I want to be contacted by PnP and want a FULL REFUND. The two containers were about 3c shy of R200. I have the slip and photos. KG (my name does not show on Hello Peter, but these are my real initials).
133 replies
48 months ago
Pineslopes Spar generally good but starting to slip with their service/products.
Pineslopes Spar, I have lived in Jhb for 18 years now and use Spar 3 or 4 times a week. I recently (about 2 months ago) bought a Spar branded large block of cheese which smelt a little funny. I thought I was over-thinking and used it. After eating it I thought to check the BB date and it had expired (I didnt initially even think to check it as I thought cheese had a very long expiry date). Anyway, I threw it out. Then about a week ago, I went to buy yoghurt. I tried 3 or 4 of the same brand/flavor (Parmalat Lemon Biscuit) and all the BB dates had already expired. I was very annoyed, and had even taken from the back, where you would put the newer stock. So I put them all in an empty sport near the back so that others would not buy them (and hopefully Spar would notice). I didnt get any yoghurt but later decided to go get another type which I did. But I saw that all the expired yoghurts I had put aside and to the back had been brought to the front again. Spar is great, especially Pineslopes. But Ive noticed things slipping. Last year I had to come in after I was overcharged for something. And it was the 2nd time (the first I couldnt be bothered to come back in). Bugs in the 1 vegetable packet I picked once (which I pointed out to management). You have 2 managers which always seem to be there. One is always very busy talking to staff or in a rush (doing something) - the other just stands near the entrance door (by the Lindt chocolate stand & fresh juice) and does nothing. Just stands there. He's quite rude, he doesnt even stand aside when someone tries to get by him. Perhaps he can be better utilized by doing spot checks on your stock to ensure your items are not expired. And since he stands near the ready made Spar food, perhaps he can look at that. This is not Spars fault but the other day I saw a man come in, pick up 2 croissants with his bare hands, put them back, and take the third one he picked up. I was so shocked. Its BAD in the first place (so rude, obnoxious and very unsanitary ) but with COVID!? I was so angry but find it hard to say rude things to people. People have to often wait at the sushi/ready made rolls/pancakes/desserts area as there is someone making sushi and someone making pancakes. You need another person there. Usually the pancake lady is pulled over just because there is no-one there and flips her pancakes between trying to help other people. Your tellers/packers are always friendly. I like Spar and will continue to use it. And you have had several nice upgrades over the years. But some things are slipping. This is meant to be more constructive criticism - not a complaint. Kind Regards, A loyal but disappointed customer
0 replies
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5 (15.625%)
4 Star
0 (0%)
3 Star
1 (3.125%)
2 Star
3 (9.375%)
1 Star
23 (71.875%)