VM
Vusi M
Active since Sep 2013
8
Reviews
0
Industries
Reviews
8 reviews22 months ago
Senior citizen de*****ed by Mutichoice (DSTV)
DSTV extra view cancelled in June 2022 and reinstated the same year in October by an Agent without a consent of a client. I am complaining on behalf of my father, a senior citizen that is currently 77 years old and taken advantage off by reckless DSTV employees. He paid service fees for over two years that he never benefitted from and even worse, the same services were cancelled over two years. A gentleman by the Name of Tsepo from DSTV Helpdesk Team or Service recovery tried to assist by failed dismally with his faceless line manager who failed to contact me after he had made a promise to my father that he will call me. They failed to provide evidence of the accused "family member" that allegedly took decoder and card a month ago at Alberton Branch, these unfound allegations could not be proven, neither a picture from their CCTV footage and this is pure theft or ***** committed by their own in my view and this is just a cover up by Tsepo. I demand for the refund of fees paid for extra decoder and insurance cancelled to be credited to my fathers DSTV account as he does not need your cash. Complaint reference number 102395389
53 replies
28 months ago
Superior Customer Service is none existing
The company has grown-up more than their customers and no longer care. Neither do they have complaints process to recover on their service failure. Very disappointing!!!
0 replies
28 months ago
Over promise and under deliver
I have been trying to complete my return through this company with a slogan "our smile guarantee" a list of call center agencies have been promising to assist with out much delivered i.e. Tams.B, Nwabisa, Sipenati.L, Sinovuyo.N, Meissa.A and the list goes on... as can no longer recall otthers from that circus.
0 replies
29 months ago
None customer centric and with No Care
I have been a long-term standing customer of Take a lot and purchased a variety of items... with not much of challenges or any return of their products. However, I purchased an item on the 24 Nov 2023 "Black Friday", got delivered 1Dec and returned the same day sue product, features and sound quality not the same as what was disclosed from their website. The product was dropped off at their service center at Benoni and I received reference MRRN-GAGXX789. The return is declined with reason product not suitable or I have changed my mind. This reason is incorrect and I never gave such. I have made several calls to follow up, eventually told to collect it from Benoni. I went on 10 Dec and only to be told that the product is at Kempton Park distribution centre... to daye the product is still in their possession and I am told to wait for driver to confirm delivery the soonest. This was my Christmas Gift and I very disappointed. It seems as if nobody cares from that office or bothered with my query. I am making calls endlessly, wasting my time and Petrol for no one carrying. I have spent thousands of Rands for a product I don't have... this is my biggest lesson from Online purchases and doubts that I will ever use Takealot.com services.
774 replies
50 months ago
The Unleashed
My car was booked inn at the workshop the 21st of February 2022 to date has not been repaired and with almost no feedback or update provided. I had to contact Bradly Chetty (Outsurance employee) with no success and eventually escalated to her Team Leader Puseletso after two week of my car being booked inn for repairs and she was as bad as Bradly. Puseletso promised to make follow up and contact me back but failed. I had to contact her to share my dissatisfaction on such unacceptable service received from both, Bradley dishonesty about being unable to get hold of the workshop manager. I have been in contact through same number provided, in addition personally drove to the workshop twice to find progress on my vehicle in different dates and had to update Outsurance of progress or hold up... whilst paying for these services monthly without fail or records of unpaid item for the past 12 years of being their customer. I am extremely disappointed which such disappointing service experience and being inconvenienced... Now the indicative date is that I might get my vehicle the 25th of March. Outsurance is extremely great in their acquisition strategy of dangling a carrot for new or potential customers but bad with their retention strategy and with less care for their clients.
106 replies
129 months ago
Over promise and under deliver due to incompetence
On the 5th of August I logged a complaint with Rashani Govender in a role of Business End user supervisor. Details of my query were given to her and she promised to investigate or retrieve recordings of my discussion with a call centre agent. After one week I made a call to Rashani for progress and I got an excuse instead. A promise was made to investigate and that I'll be called within 3 working days and once more she failed to call. I had to her again and received another excuse. She also informed me that her manager Thegan Naidoo has worked out refund for being overcharged amounting to over R 2 500.00 which will be refunded within a week. I waited for a week and no credit was made to my account. I have sent Rashani more than 7 emails and requested for her manager email address. She gave me an incorrect email address which was returned by mailMarshall. I have requested her to forward email to his manager and copy me 3 days ago and has not been done. <br> <br> Can someone senior that care about customers service contact me and sort out this complaint.
75 replies
132 months ago
Funeral claims still pending after 2 weeks
A funeral claim that was submitted to Phasel on the 15th of June at Nedbank Maponya Mall Branch is still pending whilst all documents were submitted, all required documents were confirmed and certified by the consultant. More than a week later, we made follow up at Maponya and we were told that no Death certificate was submitted. At the time we had all copies of documents that were made by the consultant including claims forms, ID and Dearth certificate copies made by the same consultant. We gave the same copies to him and they were rejected and reason being they need originals. A day later we submitted original documents to Protea Glen branch (Sanele) and currently I'm sitting at Protea Glen branch for over an hour to get feedback. The team leader trying to assist informed me that Nedbank statements and claims forms are missing. This act of behaviour from both branches, shows disrespect for the community they serve and clear signs of incompetence from their staff. These are the same people that are expected to be Fit and proper in terms of FAIR and Regulatory examined. Can someone that care call me urgently.
76 replies
132 months ago
Poor After Sale Service
On the 20th of June 2015 I had a break in at my home and within 10 min most of my electronic staff were stolen. A Jefo retractable gate leading to our bedrooms was also opened with both locks broken down. A query was raised with Annaline from Jefo. A representative (Gilbert) was sent to our home and that was the end of it. After making several calls with Annaline to get progress... without being apologetic, she told me to claim through my building insurance.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
5 (62.5%)