AC
Annemieke C
Active since Sep 2013
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
Do not recommend Advance Pools
In Thornwood Estate, Pinehurst, Durbanville. Poor after sales service & Poor communication. Hardly professional. Brandon didnt tell us when the men would arrive nor leave. When they started working on the first day, a hot scorching summer’s day, they were not prepared. When i told Brandon, they asked me for water and food, for 3 days- I gave them cooldrink & sandwiches- he told me I shouldn’t have given them. Lucky & his men just arrive and leave, leaving gate open or unlocked. When they finished the job, just left, leaving the site dirty, no final sweep down or cleanup and storm water drain blocked from debris. He never apologises, even on a particular day, when his men did not pitch twice, making me wait the whole day. We had to ask Brandon about doing a handover/final inspection, initially sending video’s only. I have evidence of the above review. Hellopeter, this is a true account of our personal experience. Brandon, owner, threatened legal action when he demanded i remove my reviews on google
0 replies
6 months ago
Do not recommend advance pools, owner Brandon Beukman
In Thornwood Estate, Pinehurst, Durbanville. Owner Brandon Beukman - Poor after sales service & Poor communication. Hardly professional. Brandon didnt tell us when the men would arrive nor leave. When they started working on the first day, a hot scorching summer’s day, they were not prepared. When i told Brandon, they asked me for water and food, for 3 days- I gave them cooldrink & sandwiches- he told me I shouldn’t have given them. Lucky & his men just arrive and leave, leaving gate open or unlocked. When they finished the job, just left, leaving the site dirty, no final sweep down or cleanup and storm water drain blocked from debris. He never apologises, even on a particular day, when his men did not pitch twice, making me wait the whole day. We had to ask Brandon about doing a handover/final inspection, initially sending video’s only. I have evidence of the above review. Hellopeter, this is a true account of our personal experience. Brandon, threatened legal action when he demanded i remove my reviews on google.
0 replies
6 months ago
Unprofessional - do not recommend.
In Thornwood Estate, Pinehurst, Durbanville. Poor after sales service & Poor communication. Hardly professional. Brandon didnt tell us when the men will arrive nor leave. When they started working on the first day, a hot scorching summer’s day, they were not prepared. When i told Brandon, they asked me for water and food, for 3 days, I gave them cooldrink & sandwiches , he told me I shouldn’t have given them. They just arrive and leave, leaving gate open or unlocked. When they finished the job, just left, leaving the site dirty, no final sweep down or cleanup and storm water drain blocked from debris. He never apologises, even on a particular day, when his men did not pitch twice, making me wait the whole day. We had to ask Brandon about doing a handover/final inspection, initially sending video’s only.
0 replies
40 months ago
NO REFUND FROM ONLINE PURCHASE RETURNED SAME DAY ON 19 DECEMBER 2022
if I write a review, it means its my last resort after numerous attempts to sorty out. I bought an umbrella online on 19 December, paid R1999. had the courier collect within an hour when we decided the umbrella is bad quality. Since then NO REFUND, numerous calls and auto emails stating: 'The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days.' Since the seller is a 3rd party, seems to cause this unnecessary delay which Makro should reconsider as its unacceptable. i have to call them continuously for the refund.
132 replies
40 months ago
DEVICE VIDEO/CAMERA NOT WORKING SINCE PURCHASE 22/9/22-no effective response. Son unable to start new job since 1/12/22.
REF 4262623032 and REF 2278358620. cell no 0822544784, SAMSUNG S22 PLUS, and SSS Bellville customer no NIC784 AND under warranty code SM-S906 The above device was taken up on my business contract main cell 0828643940,for my son Nick Cronje. On 22 September 2022, I had renewed a contract with the above number contact number and new device for my son, who is an professional photographer, at the 4u Cape Gate Vodacom store. About a month and a half later when he started to use the video he noticed there was a problem, a glitch happening during the video. On 6 December, the 4u Vodacom store advised him to take the phone to Samsung Tygervalley for an assessment. There he had to pay the store R250 to download his device info to store whilst the device gets assessed at SSS, Edward street, Bellville. 7 December – took device to SSS, for asses*****t and repairs receipt 16566, Niel Galant 15 December – collected device when they called him to say that its was fixed. Same day, he returned the device to say the video still glitching and camera not working either. Photo quality very poor. Receipt no 16816, Sakeena Davids 28 Dec, SSS called him to say its fixed and ready for collection. Repaired date is 23 Dec. The device could not be checked at the store as the battery was flat. My son took it home to charge and when he was able to check it, it was worse than ever. When I called Ruwaida to complain, she simply ignored me and told me repeatedly it was fixed and working. On 30 December I called Samsung customer care and spoke to Belinda Mabuna, who told me since the device is still under warranty, re 6 months, I should take it back to the Vodacom 4U Cape Gate to return it. I messaged the owner Gerhard Van Buuren, via WA has he said he was unable to take my calls due to being on holiday. He asked me to bring the device to the store, to have it couried to the Vodacom assessment centre in JHB, as ruwaida told them the phone is fixed. The same day I tried after numerous attempts to speak to ruwaida again. I wish to lay a complaint against Niel Galant too. He refused to confirm the name of the owner or manager of the store. He put the phone down twice , after I asked him for his name he only said Niel and did not want give his surname. When someone finally answered , he was angry that someone gave me his surname and wanted to know who gave it to me! 30 December – sent Gerhard van Buuren the video’s and photo images as proof. His response was: ‘Good day, as per you agreement that was signed with Vodacom it states that there is a 7 day OBF period, in this period should a device be found faulty then Vodacom will issue a same device replacement, after the the device carries a 24month warranty where the device can be repaired. In no way will we as a franchise be able to replace a device with a more expensive device. I have tried from out side to send communication to Samsung to see if they are willing to assist with a sponsored device but unfortunately we have not received any communication back from them. They only way we are able to assist now is to book in your device to be send to a Technician for repairs. If you are not happy with the response then you are more then welcome to take it up with Vodacom’ ‘Apologies I am away at the moment and not able to take calls. This is rather concerning that Samsung advanced repair centre was not able to assist even after you showed your problem in the store, we received feedback from Samsung saying they replaced the camera and then no fault found. I instructed Natalie the manager to contact you, what we would like to do is to send the device in to Vodacom repairs with all images and reports, Natalie will also send a document with stating your frustration and the inconpentence of Samsung not being to assist your with their own device. We will also put our regional manager from Vodacom on this for assistance’. 31 December – his response: ‘Please understand we are not a repair centre thus we do not have to power to repair device nor make warrenty claims, we have no technicians at our store to comply to Vodacom standards regarding repairs and warranty claims even though you have provided images and Videos, that power remains at a Vodacare or ARC as they go through various rules and regulations to comply to multiple rules. The store did suggest you to take it to tygervalley store as your where unwilling to go through the Vodacom process due to the time delay in the process, by taking it directly to Samsung you where assisted in a timely process that was acceptedable to your requirements. The report states that the camera has been replaced yet the device is still not working this is very strange but we are not involved in the technical aspects of the device thus I recommended that we send in the device with proof and motivation for a replacement device. This decision lies with the ARC on not us but we will do everything in our power to assist. ‘ ‘As stated above even if I see this in person I do not have any authority regarding warrenty claim or repairs, I viewed your images and thus would send a motivation from store level stating the customers problem and your frustration regarding the whole process, the fact that camera has been replaced yet the device is still not working and motivated a beyond repairable device, supplying them with images but the matter of fact is the final call lies with Vodacom Advance repair centre I am at a point where I am unfortunately not able to assist you beyond what is stated above. Should you still be unsatisfied then I would like to refer you to contact Vodacom Customer care on 082135 2 January-still have device in my possession. The store refused to collect from me and told me to deliver it, for courier on Wednesday, which I do not want. My time, effort and fuel to go there. I will Registered with the PPRA wait for your response as we cannot wait another 2/3 weeks to have the device reassessed by Vodacom. ‘ We do not want this device any longer. We have told this to Gerhard Van Buuren. My son is a professional photographer. He got a new job to start on 1 December. He started testing the video issue at the time he went for his job interview and then discovered the bad video quality and glitching. He has not been able to start his new job and lost whole month of income and to date. We would like to get the Samsung SS22 Ultra, ASAP, so he can start working. We cannot wait I sincerely hope you will step up and give the service we expect from Samsung, which until now has been very dismal and causing tremendous anxiety. ANNEMIEKE CRONJE
1716 replies
51 months ago
Friendly, efficient service for holiday accommodation
We highly recommend Shelly Havenga from Cape Coastal Accomodation. This was the second time we made use of her services. She was so efficient and patient, when she looked almost a week for accommodation for our son’s 21st birthday celebration, which we requested on the last minute. She was the only company that responded immediately and stayed in touch with various options, on both coastlines and inland, which became a challenge, as most of them were booked up. She found a lovely house in Hout Bay and my son had a fantastic birthday with his friends. Will definitely make use of her services again.
53 replies
51 months ago
Cape Gannett Properties 267 Proprietary Limited, reg no 2007/025373/07
I am highly disgusted in Cape Gannett Properties 267 Proprietary Limited, reg no 2007/025373/07 and anyone affiliated by their developments, especially in the Pretoria area. I bought a unit in a recent development, Protea Village, in Annlin, Pretoria, off-plan, effective date of transaction, 20/06/2019. I will absolutely NOT recommend another property enthusiast to do the same. My reasoning spans from more than a year's constant struggles with maintenance at my NEWLY-BUILT property. I have tenants renting the property who moved in in August 2020. Since them having moved in, tiles started tenting all over the unit at different stages. Cape Gannet Properties agreed to retile the portions of the unit where tiles came loose as a result of the tenting. In totality, there were more than 6 occasions where different parts of the unit’s tiles tented and cracked as a result where Cape Gannett had to come out to retile. Every time having the need to inconvenience the tenants. Mr. Johan Olivier, one of the Directors of Cape Gannet Properties, advised on 10 May 2021, that they, the developer, will be willing to retile the entire unit due to the persisting tile-issue. This email follows communication with myself where Johan also, on 12 March promised their commitment towards achieving a permanent solution for the tiles. These were empty promises that were never upheld. I have, on multiple occasions, asked Cape Gannet properties to send a professional in, to do a thorough inspection of the construction and to provide me with a full report and final action-plan for retiling which will avoid the same issue in future. These requests from myself, the legal owner, were blatantly ignored. When asked about the inspection, Mariette Verwoerd from Cape Gannet Properties advised that a Mr. Toon did attend to the matter and did the inspection, when in actual fact, he merely went to the unit, to tell the tenant that the “glue” used when they previously tiled, seems to have been sub-standard. He did not once do quality assurance of the tiling work done by his workers before they left. Following the alleged "inspection" by Toon, Mr. Olivier reported back to myself on 11 March with various probable reasons as to the tenting of the tiles, but no action-plan. Since the mention of sub-standard tile glue, some of the parts which have been retiled in this “journey” (for the lack of a better word) have AGAIN tented. Cape Gannet is refusing to retile parts of the unit which is again lifting in 2022 even though those parts have recently been retiled by them. When asked about it, they simply ignore communication. This isn’t even the worst part. The tenant advised me that, after the main bedroom on the first floor was retiled, the tiles are mismatched in colour. Cape Gannet seems to be perfectly fine with the fact that my property’s tiles are mismatched in colour and is in effect TREMENDOUS damage to my property, both aesthetically and financially as the entire property needs retiling to amend this issue. The tilers also seem to be comfortable with leaving tiles adjacent to where they have retiled in the bathroom, chipped, from their work. Apart from the above, two light switches have also broken and won’t turn on. I am of the opinion that a light switch with decent quality, doesn’t have a life-span of just over two years, Cape Gannet is in this respect also saying that the property is out of retention. Then, the outside taps which are installed are of extremely cheap quality, made from, what seems to be, PVC or plastic. One of the taps’ handles has broken in half from the elements’ effect on the material. Cape Gannet also refuses to replace this tap. Further to the above. The handle on the wooden door leading to the garage came loose MONTHS ago and the tenant reported it immediately just for iGrow to advise that it is for my account. A property of this age shouldn’t already have defective light switches, door handles, outside taps and especially not tiles that tents and breaks. I am UTTERLY disgusted in Cape Gannet Properties and their personnel as well as the quality of the property I purchased as an investment, which is turning out to be a liability. Does Cape Gannet Properties have no pride in their developments or after sale service delivery? When given ample opportunity to finally answer, Mariette Verwoerdt merely responds with an email asking that they not be contacted by myself, nor my tenants regarding maintenance in respect of my property.
0 replies
51 months ago
Cape Gannett Properties 267 Proprietary Limited, reg no 2007/025373/07
I am highly disgusted in Cape Gannett Properties 267 Proprietary Limited, reg no 2007/025373/07 and anyone affiliated by their developments, especially in the Pretoria area. I bought a unit in a recent development, Protea Village, in Annlin, Pretoria, off-plan, effective date of transaction, 20/06/2019. I will absolutely NOT recommend another property enthusiast to do the same. My reasoning spans from more than a year's constant struggles with maintenance at my NEWLY-BUILT property. I have tenants renting the property who moved in in August 2020. Since them having moved in, tiles started tenting all over the unit at different stages. Cape Gannet Properties agreed to retile the portions of the unit where tiles came loose as a result of the tenting. In totality, there were more than 6 occasions where different parts of the unit’s tiles tented and cracked as a result where Cape Gannett had to come out to retile. Every time having the need to inconvenience the tenants. Mr. Johan Olivier, one of the Directors of Cape Gannet Properties, advised on 10 May 2021, that they, the developer, will be willing to retile the entire unit due to the persisting tile-issue. This email follows communication with myself where Johan also, on 12 March promised their commitment towards achieving a permanent solution for the tiles. These were empty promises that were never upheld. I have, on multiple occasions, asked Cape Gannet properties to send a professional in, to do a thorough inspection of the construction and to provide me with a full report and final action-plan for retiling which will avoid the same issue in future. These requests from myself, the legal owner, were blatantly ignored. When asked about the inspection, Mariette Verwoerd from Cape Gannet Properties advised that a Mr. Toon did attend to the matter and did the inspection, when in actual fact, he merely went to the unit, to tell the tenant that the “glue” used when they previously tiled, seems to have been sub-standard. He did not once do quality assurance of the tiling work done by his workers before they left. Following the alleged "inspection" by Toon, Mr. Olivier reported back to myself on 11 March with various probable reasons as to the tenting of the tiles, but no action-plan. Since the mention of sub-standard tile glue, some of the parts which have been retiled in this “journey” (for the lack of a better word) have AGAIN tented. Cape Gannet is refusing to retile parts of the unit which is again lifting in 2022 even though those parts have recently been retiled by them. When asked about it, they simply ignore communication. This isn’t even the worst part. The tenant advised me that, after the main bedroom on the first floor was retiled, the tiles are mismatched in colour. Cape Gannet seems to be perfectly fine with the fact that my property’s tiles are mismatched in colour and is in effect TREMENDOUS damage to my property, both aesthetically and financially as the entire property needs retiling to amend this issue. The tilers also seem to be comfortable with leaving tiles adjacent to where they have retiled in the bathroom, chipped, from their work. Apart from the above, two light switches have also broken and won’t turn on. I am of the opinion that a light switch with decent quality, doesn’t have a life-span of just over two years, Cape Gannet is in this respect also saying that the property is out of retention. Then, the outside taps which are installed are of extremely cheap quality, made from, what seems to be, PVC or plastic. One of the taps’ handles has broken in half from the elements’ effect on the material. Cape Gannet also refuses to replace this tap. Further to the above. The handle on the wooden door leading to the garage came loose MONTHS ago and the tenant reported it immediately just for iGrow to advise that it is for my account. A property of this age shouldn’t already have defective light switches, door handles, outside taps and especially not tiles that tents and breaks. I am UTTERLY disgusted in Cape Gannet Properties and their personnel as well as the quality of the property I purchased as an investment, which is turning out to be a liability. Does Cape Gannet Properties have no pride in their developments or after sale service delivery? When given ample opportunity to finally answer, Mariette Verwoerdt merely responds with an email asking that they not be contacted by myself, nor my tenants regarding maintenance in respect of my property.
0 replies
122 months ago
Incomplete job and did not honour invoice- bad att
In short, Lester invoiced me for pool, plus 3 solar panels & removal of rubble, with the usual extra's. He left my property without finishing the pool installation ie no electrics done,( pool ws running on an electric cord on top of the paving) left DB board in the box, NO SOLAR PANELS & the rubble , about 4 skips, in the servitude behind my property. He also gt to do the extra paving job , for which he gt paid in full & to date have nt received an invoice. Left the job undone, which took 2 wks too long & bad workmanship all over- poor grouting, uneven,unaligned & incomplete as he fell short of paving. Pitched up late with workers everyday at noon.<br> CONCLUSION: Had to pay additional costs to redo all the paving including the cement under the coping tiles around the pool, by another contractor, for an electrician to connect the pool pump &light, rubble removal, backwash installation for pool, cleaning of site, repaint all the walls they dirtied, re-installation of braai cupboards they removd & arrange solar panel delivery &installation. He harrassed me for early payment too. Do not do business with them.
0 replies
122 months ago
Incomplete job and did not honour invoice- bad att
In short, Aquarius Pool & Spa invoiced me for pool, plus 3 solar panels & removal of rubble, with the usual extra's. left my property without finishing the pool installation ie no electrics done,( pool ws running on an electric cord on top of the paving) left DB board in the box, NO SOLAR PANELS & the rubble , about 4 skips, in the servitude behind my property. He also gt to do the extra paving job , for which he gt paid in full & to date have nt received an invoice. Left the job undone, which took 2 wks too long & bad workmanship all over- poor grouting, uneven,unaligned & incomplete as he fell short of paving. Pitched up late with workers everyday at noon.<br> CONCLUSION: Had to pay additional costs to redo all the paving including the cement under the coping tiles around the pool, by another contractor, for an electrician to connect the pool pump &light, rubble removal, backwash installation for pool, cleaning of site, repaint all the walls they dirtied, re-installation of braai cupboards they removd & arrange solar panel delivery &installation. Do not ever pay him in full until job done. He harrassed me for early payment too.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)