BP
BIANCA P
Active since Sep 2013
8
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0
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Reviews
8 reviews54 months ago
Boodle Fraud on Pending Loan
I applied for a loan and was told to go onto the website to view the quote and accept or decline. I checked the quote which said an amount over 6 months at a ridiculous monthly fee. I then replied to my email from Rirandzo Mnisi who say it's for 1 month and it's been accepted. Even without me accepting and just from viewing the quote. So I reply with a copy of the quote showing what it states and low and behold no response. They are FRAUDSTERS that use people. If I have the proof, how can you say I accepted even to the degree the quote varies from the actual loan approved!!!! A realisation is that not a single company cares about the people that keep them operation or pays their staff.
2 replies
54 months ago
Being Charged Extremely High Bank Fees - Beyond my Control!!!!
I called into the FNB call centre on Friday after the secure chat taking forever for a response then if I don't reply within seconds they end the chat. Well to an already irate customer, they kept getting transferring me without a single consultant helping me after explaining what I need numerous times. Eventually I'd be placed on hold and the next minute I'm at a different department. The cherry on the cake today was that I email in the hopes of atleast getting some feedback only to receive a response that we can't email but need to call or use the secure chat. 2 avenues that DON'T WORK !!! As yesterday I noticed that my current account is reflecting a –R1,028 from unpaid fees on debit orders I’ve disputed and stopped on my account. What absolutely baffles my mind is that if there are no funds, why allow anything to be submitted and then to still debit me for fees even though I have disputed the charges. This is totally unacceptable, I already pay so much in general bank fees now as a small individual basically trying to survive, I get over R1000 worth of fees debited to my account. I’m tired of the bigger banks harassing and abusing customers. Compared to other banks, I spend almost double in fees without proper assistance from a call centre with consultants that have no idea what customer service is! As I disputed these debit orders, I hoped with my calls the unpaid fees would be reversed. But FNB has proved that they not here for loyal customers, they here to make money no matter what even though we are all struggling in tough economical times barely able to even but FOOD. So thank you FNB for taking my grocery money as I DON'T MATTER!
1 reply
91 months ago
Poor Service
I bought items online from Game in October. I tried to assemble the items and the welding was so poor it broke off. I contact the contact centre to arrange for the products to be collected and a refund on my account. I received response from the call centre agents and then silence. This is poor customer service and I still haven't been refunded. Not even a call to apologise or to give me some feedback. Instead I got the same response from numerous agents who clearly have no idea how to handle customer queries. They are Ralton Pillay, Suhayfa Gabriels, Ismaa-eel Williams and Mlindeli Ngcana. Why is it so difficult to help customers, yet money gets deducted so easily!!! I'm annoyed, frustrated and angry that I've been blatantly ignored as if us the public don't matter and that our purchases are trivial in useless staffs eyes!!!!!!!!!!!!!!!!!!
1 reply
92 months ago
FNB - DISAPPOINTED AND ANNOYED CUSTOMER
I have received the worst service from the FNB EFT DO dispute department. I made a purchase on my cheque account, the money was deducted and within 2 months I did not received my product. I then escalated to my bank, FNB in September. I kept being referred to different departments. Eventually I got an email to say they can't find the debit on my account. So I printed my statement and high-lighted the item. Since then I've not had a call or any feedback regarding my dispute. When I call the contact centre I'm referred and still nothing. They are as bad as the merchant who stole my money. Being a good client with numerous FNB account, I would've expect better service!!! Disappointed and will ensure I settle my accounts to enable me to close them, as a client I should receive better service but realised it depends on the status of what account a client holds. Great to know where we stand... NO HELP AT ALL.
1 reply
113 months ago
Phakamani DCS - Harassment of Pensioners
<p>THEY ARE TRYING TO CLAIM MONEY FROM MY MOM FOR A PROPERTY WE HAVEN'T LIVED IN OR OWNED SINCE 1994. APPARENTLY FOR RATES FROM 2002. YET THE HOUSE WAS LONG SOLD AND NOTHING</p>
0 replies
116 months ago
Great Service After Disappointment
<p>i would like to extend a heartfell thanks to Marcelle Dlamini, Written correspondence consultant who undertook my complaint this week. Marcelle called and emailed as promised and resolved my query within less than a day.</p> <p>You are awesome and an asset to your team. It has been a very long time since I actually got someone willing to go the extra mile to assist a customer.</p> <p>Thank you and keep up the great wor*****</p> <p>You are a star!!</p> <p> </p>
1 reply
116 months ago
DISGUSTING SERVICE AND ETHICS
<p>I disconnected my DSTV in June 2016 and decided to put it back on in September. I then made a payment into the incorrect account on the 26th September 2016, when I called to reactivate my DSTV, I was informed the payment wasn't reflecting and I would need to pay before it can be reactivated. I then got all the necessary documentation to have the funds transferred. This was eventually done on the 2nd October 2016.</p> <p>At the end of October and last week I paid my monthly subscription and then received an sms to advise that if I dont pay R 125 by the 2nd November my service will be disconnected.</p> <p>I then called the contact centre and spoke to Sindisiwe Shezi who advised me I was billed from the 26/9 to the 2/10 as I called in and it is valid. This is a conversation which lasted 20 minutes, eventually I asked to speak to a manager. A supervisor/team leader Lerato Sebatane came on. This left me highly irate and annoyed as I requested a manager and Sindisiwe was also annoyed at me for even questioning my account. Eventually I got the manager's Lerate Chamane's email address and sent an email, my reply is as follows :</p> <p> </p> <p>Afternoon Bianca</p> <p> </p> <p>Please kindly note that I have gone through your account intensively and noticed your account will need you to make an additional payment R 125.80 for the period of(02-12-2016 to 01-01-2017) reason being that IP date from the 26- 2nd was adjusted as requested and you did not pay for your adjustment (R 151.80)charged from (26-09-2016-01-10-2016) please note as per below and for any further questioning don’t hesitate to drop me an email or I can call you back if you don’t mind mam.</p> <p>Regards</p> <p>Lerato</p> <p> </p> <p>Is this how a manager replies to a customer. Explains why the staff is so arrogant.</p> <p>How do I pay for no service rendered as I was advised it would only be reconnected once payment is made. What justification does Multichoice have in trying to steal from their customers. If I was still connected and watching I would freely pay but to demand I pay for nothing is unacceptable. I replied to the apparent manager and have yet to received another "slap in the face"</p> <p> </p> <p>Bianca Pillay</p>
2 replies
123 months ago
Constant Calls!!!
The number 0117100999 calls me daily. When I answer they don't say a word and then cut the call. It is very annoying and frustrating. What service are you selling in this manner and FYI this is the same reason I refused to change my insurance to 1st for Women!!!!!!<br> <br> I demand you stop calling me!!!!
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)