NM
Nhlanhla M
Active since Sep 2013
23
Reviews
0
Industries
Reviews
23 reviews40 months ago
BIGGEST LIE: Connectivity made easy. MORE LIKE INCOMPETENCE AT ITS BEST
Our fibre line has been down since the 5th of January. I've called into the vox call centre and have by now probably spoken to the entire team, including their manager, yet we are still without fibre. I was told that Vumatel would have to resolve the issue on their end as we're serviced by them, but low and behold, Vumatel (AN ENTIRE TELECOMMUNICATIONS COMPANY) does not own telephones through which their customers may reach them. The only thing you can do is ask Vox to log a ticket for you and hop that Vumatel will be moved to assist you. I've now been waiting for a technician to come out to our premises to resolve this issue since yesterday afternoon and not only has no one bothered to show up, but I have also received no comms on what the delay is. I've called in for progress a total of 4 times since yesterday evening and have been placed on hold each time only for the line to go dead WITH NO CALL BACK!!!!!!!!!!
192 replies
64 months ago
Questionable Quality matched with absent service
We bought a bed, headboard, daybed as well as dining set from the Rochester in Fourways and the service we received while making the purchase and paying was great. The after sales service, however, leaves very little to be desired. In under a year of usage, our bed has springs sticking out of the edges and feels as though you’re sleeping on the actual coils. The daybed too, shockingly, has one very sharp piece of spring sticking out. I went into the store to report the problem and was given a number to call for repairs. I called this number on 17.12.2020 and 47 minutes later was given reference numbers: RO-A+-20201217-7296 for the daybed; RO-SLEE-20201217-7293 for the bed. The lady I spoke to also said I would be contacted within 48 hours for inspection arrangements to be made. No one got in touch with us so I again called the same number a week later and was told that a note had been made onto the system for someone to get in touch with us. Nothing. I, again, called in and asked to lay a complaint and was given reference number: 900162333 and assured that someone would get in touch with us to get the matter resolved. Nothing. My partner then called in 2 weeks later requesting to speak to Manager, but was told that the Manager was unavailable so he instead asked for an email address on which to contact him. The email address given was: tshepomak@jdg.co.za - he later informed us that he is a Team Leader and not a Manager so even that simple ask was met with complete disregard. After an unsuccessful attempt by Tshepo to assist us, we were then contacted by his Manager (cue music). After this conversation, the daybed was collected on 16.01.2021 and we were told to go into the Rochester in Fourways where store credit would be arranged so that we could replace it. We went into the store was told that us simply being given store credit would disturb world order so we would have to wait for the warehouse to either repair or reorder the daybed. Great. We then received a phone call to say our daybed would be delivered on 23.01.2021, but that was a no show. We called into the warehouse to follow up on the morning of 23.01.2021 and were promised a call back, but (you guessed it) NOTHING. I’m past the point of irritation and disappointment. Please come fetch the rest of the items we bought from your store, give us our money back and allow us to give our business to a company that will appreciate it and provide us with the level of service we deserve. Please accept our sincerest apologies for inconveniencing you by expecting any level of service from you.
0 replies
79 months ago
A bank that puts its own wants ahead of the consumer
I called into your contact centre last month to inform you that I am on maternity leave and not earning a salary at the moment as well as to let you know that my UIF has not kicked in as yet so I will not be afford my current loan repayments as they are. Even after having done that, you debited my account at the end of last month as per usual and I reasoned it as a change that would come into effect this month, yet you’ve gone and debited my account for the same amount again this month. I do not have an active income at the moment and am barely making ends meet with a baby in tow. Is it really too much to ask you to amend my repayments until I’m back at work? This is extensively distressing and shows a lack of empathy on your part as a service provider. Please stop.
210 replies
88 months ago
Sold 2 Right Feet ?
I bought a pair of sneakers from your Mall of Africa branch and arrived home to find that I had been sold 2 right shoes. I understand that mistakes happen, especially during a time as busy as the festive season, but I can't help but feel quite irritated by this. It's a costly inconvenience for me as I live quite s distance away from the Mall and will now have to spend more money than I spent on the sneakers just to go swop them out. I need to know how I can best accomplish this at the least amount of cost and inconvenience to me please.
105 replies
89 months ago
Dishonest and unethical from the bottom Up!
I was approached by a Planet Fitness representative while peacefully walking around Rosebank one afternoon and, after a lot of coaxing, I decided to take the obligation free evaluation he was selling me. After taking the evaluation, he offered me membership at their Rosebank, Wanderers as well as Craighall outlets for R299 per month. I accepted the offer, but informed him that I wouldn't be able to join until after I had cancelled my Viva Membership and served a months notice to which he agreed after consulting with who I was told was his manager. I then paid R100 for my tag on the day, but didn't take collection of it as the receptionist was quite busy and I was in a hurry. At the end of that very month, however, Planet Fitness collected over R500 from my account. I went back into the branch to enquire and was told I had agreed to this amount. I asked that we watch the footage from the day I signed up as I noticed that there was a camera in the room we were in and was told the manager, who was not in at the time, would do so and get in touch with me. No response since. I've contacted the call centre for assistance and, after weeks of waiting, was contacted by a lady claiming to have taken over from Stephan. She told me that she'd look into the matter and get back to me, but.....no response. I'm now being told I owe Planet Fitness over R5000 for membership fees. I again called both the gym and call centre and was told that Chris, the regional manager has shown me surveillance from the day I joined and we concluded that I agreed to the terms as stated by them. This, of course, is a bold faced lie. So at this stage, I've been lied to by the Consultant, the Rosebank gym manager and the regional manager is also lying. Who then do I turn to if not the Ombud?
0 replies
95 months ago
Greed at it's best
After cancelling my Viva Gym membership early last year, I was inundated with e-mails asking me to reactivate my membership with you guys, which I eventually gave into. As before though, I'm now reminded of the reason I ignored your e-mails for so long. To say the very least, I find service to be appalling. I re-joined your gym on a month for month contract in January this year, but decided I would not need this membership and wanted to put my notice in during the month of March. I first logged onto your site to cancel the membership, but was unable to so I decided to go into your Rosebank branch and ask for their assistance. They too attempted to log get it done with me online, but were unable to at which point I asked what now? Blank. So then, I requested that they ask their head office or whoever has more power than they to do it from their end. I have received no feedback from Viva except repeated attempts to debit my account. I let the March payment go off, but reversed the payments for the months of April and May and now I have had 2 attempts from Viva in the past 2 days for an amount just above R580. Both these attempts have failed as there is no money in that account and I am accruing bank charges. In all the time that I made payments to your gym, I've been there less than 10 times. One would think that you had my money without doing anything for me satisfactorily by now. I'd like someone from your institution to give me a phone call to help me understand why it is that my gym membership has not been cancelled and most importantly, why you believe you are entitled to my hard earned money long after I have informed you that I no longer wish to have your membership.
53 replies
100 months ago
I like your product, but it keeps letting me down
I'm really sorry, but I have to complain about this situation. I paid a visit to your Rosebank branch last Thursday afternoon after receiving a text about a mani and gel combo special. I really liked the service and loved the look of my nails after receiving my treatment, but within the following week, 5 of my nails have and continue to chip. I understand the nail bed pushing back as my nails grow, but this is not it - my nails look as though they've been painted over using nail polish and my polish is now chipping away. I'm particularly disappointed because this has happened before with the same branch. I then switched over to Placecol Rosebank and things were perfect, until I received that text and decided to give it another go, yielding the same result as before. I don't know if your product is not compatible to my nails or what the issue is, but I'm seriously unhappy with the quality of goods I've received.
315 replies
102 months ago
I see the Fun House keeps aiming higher
So less than a month after my last unpleasant encounter with your unwarranted debit orders, you have done it again. I just don't understand why you feel entitled to just debit random amounts from my account as and when you see fit. Is it because I bank with you? Is this how you exercise your power? Does it give you some form of gratification? Once again, I please need a person who thinks outside of the standard script to contact me and help me understand why FNB feels entitled to money in my account and then tell me how we're going to make sure that this is the last conversation that we have about this. I'm now laying a complaint against FNB.
210 replies
103 months ago
A fun house ruled an imbecilic council
I need someone who thinks beyond the call center script to help me understand how fnb reasoned debiting my account twice for an amount who's reasons I, merely the account holder, have not been made aware of on the 11th day of the month (not even my debit order date). I'm not interested in uhms and senseless rambling so please do not try it! I need to have a sensible conversation with a logical human. I'm not interested in having a conversation that does not fit this description and I will absolutely lose my weave if this happens. Thanks
61 replies
106 months ago
Medical Aid that has forgotten that it's designed for people.
<p>On the 31st of May 2017, I received an email said to be communication from Pieter Van Zyl, Acting Chief Executive Officer, in which we are assured that <br />"Our newly reviewed, in-house escalation process will enable you to escalate your query to an Executive Manager, Elmarie Jooste. Elmarie will manage the designated inbox, take ownership of your escalation and personally provide the needed feedback to reach a point where your query is resolved. In addition, she’ll ensure that the relevant Departmental Executive Manager is involved in the resolution process, based on the content of your specific complaint."<br />I've since sent an email to the address given on the 29th of June and to date, I have not received any feedback from either Elmarie Jooste or any person identifying themselves as a Departmental Executive. Instead, I received an email from Khanyisile Bembe who identified herself as a Client Service Consultant (not an Executive) who merely repeated the correspondence I've received in the past and said she would refer the email to the Case Managers and get back to me (still no word) as well as Rene Finestone, Supervisor of the Pre-Authorisation Call Centre who wrote to inform me that she is unable to pick up my details using my ID Number. No-one else has followed up since. <br />More importantly, seems no one cared to read my email to you as if this had been done, you would have noticed that I've posed a few questions in there which I would think are simple enough to answer and do not require the generic "authorisation rejected" spam mail I've received. <br />Does this escalation process actually exist and is an Executive really monitoring this mailbox?</p>
183 replies
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