JV
Jacques V
Active since Sep 2013
12
Reviews
0
Industries
Reviews
12 reviews75 months ago
ABSA issues new credit card for no reason and changes internet banking
ABSA issued a new credit card to me without my request or permission. When they contacted me to deliver it I explicitly stated that I did not ask for a new card, I do not want a new card and I also will be traveling abroad and therefore will not be available to accept the new card. I am currently in Canada and suddenly my internet banking shows the new card and my existing card is no longer visible on my profile. I accessed the cards section and reloaded my old credit card (the one I have with me) but the balances are incorrect and a number of my international transactions do not reflect! I cannot see my available balance, I cannot see how much I have spent, I cannot see how much I need to pay onto my card and the recent transactions are missing! Why did ABSA issue a new card to me for no reason?????????? I am in a foreign country and suddenly my internet banking changes to a card that I don't have and never asked for!!!!!!!!!!! Even when I loaded my existing card back the balances are wrong! How must I call ABSA from Canada? How will they fix this? I even went into a branch before I left the country to make sure they know I am traveling and nothing can change!
56 replies
76 months ago
Ctrack charges after you have cancelled
Today I contacted Ctrack to cancel my tracker as I sold my vehicle. I was then told that another payment will still be deducted from my account as they have a one month notice period. Why would you force a client to pay another month for a service that they have cancelled? You literally cannot deliver the service to me for another month but you expect me to pay for it? Do you expect your clients to give you one month notice every time they plan to sell their vehicle? More specifically, do you believe that I will install a Ctrack device in my new car?
112 replies
76 months ago
2.5 Months and Contract still not transferred
October 2019 I submitted documentation to Vodacom Rosebank to transfer my company phone to my own name when I resigned. I was told that the process is quick and would be finalised in a day or two. It is now almost 2.5 months later and the contract still has not been transferred. Repeat emails and calls are either ignored or I am given a new reason every time. My intention is to transfer the contract to my name and settle it as I am leaving the country at the end of January 2020. I don't understand what the problem is or why I keep having to repeatedly call and mail to get this process complete. Why is Vodacom making it impossible for me to complete this transfer so I can settle the contract!
173 replies
85 months ago
Ithuba app (steals money) doesn't load money to wallet
I loaded money onto the Lottery app and it is not reflecting. Yesterday I tried to load R300 using my credit card. When it didn't reflect in my wallet I figured the transaction didn't go through so I tried again. Still no money appears in my wallet. That's R600 that Ithuba deducted from me but it's not in my wallet. Where did the money go? I can see on my bank statement that the money was deducted. Where is my money Ithuba????? Why does you app take our money and not put it in the wallet?????????????????????????????????
56 replies
94 months ago
MIE - Ridiculous fees
In order to get your academic transcripts from the University of Pretoria you have to go through MIE. The University has outsourced this service to MIE and they charge an astounding fee of R920 to produce these documents. In addition, if you need it couriered internationally they charge R1000. There is no other way to get your UP academic transcripts. This company (MIE) which ironically has the word 'integrity' in its name, capitalises on this situation by charging such an incredible fee. Considering that they are the only ones that can produce academic transcripts for UP alumni they simply charge whatever staggering fee they feel they can get away with. Does the University of Pretoria get a rebate from this?
0 replies
103 months ago
ABSA system control failures and no customer service
It has been 8 days since ABSA emptied out the debit accounts of several clients. To date ABSA has only sent generic responses, apologising for the inconvenience of leaving them with no funds and overdrawing their accounts even though these clients don't have overdraft/credit agreements with the bank. I have probably sent about ten different emails and queries all of which were simply responded to with the generic message. I was due a response on this matter within two working days. The two working days have passed of course without having received any feedback or my money returned to me. It looks like ABSA can simply do as they please, if their system controls fail or if they make mistakes they simply empty out your account and even overdraw it so that when you receive your next salary they take some more money from you. ABSA has the power to force clients into debt even though it should be impossible for our debit accounts to have negative balances unless you have an overdraft facility. Quite disgraceful and negligent. You trust ABSA to act as your banker and then they betray your trust.
61 replies
103 months ago
Overdrawn account
On 11 October ABSA ran about 35 transactions dated as far back as April off my account. This makes no sense as the money for these POS transactions should have been reserved. According to ABSA the merchants did not bank the money on time. As clients we rely on ABSA to act as our banker. As our banker ABSA should keep reserved money in order to transfer the funds to the appropriate bank that vendors use. In this case we trusted ABSA to keep the reserved funds, but instead ABSA's control systems failed and now has stripped every single cent out of the accounts of multiple clients. In addition, all our debit accounts are overdrawn. This should literally not be possible as I don't have a credit agreement with ABSA. I DO NOT HAVE AN OVERDRAFT FACILITY. The fact that so many clients were betrayed by the bank, is illustrated by the way ABSA completely wrecked their finances. More importantly the fact that all of our accounts are overdrawn even though we don't have credit agreements with ABSA reflects how their internal systems and controls failed. Now we as clients are left without a single cent in our accounts. ABSA failed to act as our banker and has in fact now left clients with massive financial problems. I cannot even close my account because ABSA has overdrawn it because they messed up. I hope the ombud gives ABSA a massive fine for this failure and abuse of clients trust. ABSA epitomises greed and how a big bank can wreck a couple of people and get away with it because the SA banks are so powerful.
122 replies
104 months ago
Financially ruined
On 11 October ABSA ran about 35 transactions dated as far back as April off my account. This makes no sense as the money for these POS transactions should have been reserved. I still have all the sms from the bank stating that the funds for my swipes were reserved. For some or other reason their system ran these transactions off of my available balance on 11 October, pushing my debit account into a overdrawn value. I dont have an overdraft. How is this possible? How can this disgusting bank simply do whatever they want because their systems checks failed. I do not have a credit agreement for my DEBIT account. This is not acceptable. This also means that when I receive my next salary I will not have enough money to cover my debit orders. I do not trust ABSA with my money matters. This is criminal and will cause financial harm to so many clients. ABSA has completely failed in their obligation to ensure that client's finances are protected. ABSA's control systems failed. ABSA is to blame. ABSA should be fined for the impact that this has made on their clients. ABSA is a terrible financial services provider. I would highly advise any current clients who were lucky enough to not be affected by this failure to rather get out while you still can. For your own good rather join another bank. I will shut all my accounts and move elsewhere as soon as I possibly can.
61 replies
115 months ago
Service Supreme
<p>I recently took the step to sell my old student vehicle (which was insured by Momentum) and replace it with a new vehicle. For the past couple of years Momentum has offered me nothing but excellence in service and resolving claims. From the moment you reach their call centre its friendly and helpful staff, I have not once struggled to have any query addressed or resolved.</p> <p>With my new vehicle Momentum offered me the best rate for comprehensive insurance and excess etc. I was only too happy to stay with Momentum and will continue insuring with them in the future.<br />It rarely happens that one receives service in South Africa good enough to actually write a positive review about but in this case I would certainly say that it is warranted.</p> <p> </p> <p>Buying a new vehicle is daunting and stressful. Thank you for making the entire process smooth and easy and helping me feel comfortable with my cover. I highly recommend Momentum to anyone looking for a new and better insurance provider.</p> <p> </p> <p>Keep up the fantastic service!</p> <p> </p> <p> </p>
56 replies
124 months ago
Billed seperately
On the morning of 22/02/2016 Telkom suspended my internet. After I sent queries to Afrihost that have established that I need to contact Telkom to resolve the issue.<br> <br> It would seem that my line was suspended as I magically owe Telkom R813.60 I logged on to Telkom's website and it looks like they just decided to from December start charging random values to my account every month. Afrihost is of course happy to take my money every month. My internet and line rental is one of their packaged deals. This way I pay one value to my ISP and they pay Telkom for my line rental. Why did Telkom suddenly start billing me from December?? You say that you deal with Telkom on behalf of your clients. This is a billing issue from your side as you have been paying my line rental as part of my packaged deal.
0 replies
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5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
8 (66.66666666666667%)