GD
gregory D
Active since Oct 2013
11
Reviews
0
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11 reviews11 months ago
Purchased a toyota corolla hybrid from them
Purchased a toyota corolla hybrid from them. Vehicle had a dent on the back left bumper which they said they would fix as part of the finance. As agreed with the dylam, vehicle would be sent in to a toyota approved panel beater. The panel beater had to remove the rear lights and bumper. Was called by dylan the salesman saying vehicle is ready for collection, upon veiwing the vehicle, dent was fixed but the bumper and lights were out of alignment. They were sitting skew and off center, definitely not done to toyota original standard. Dylan said he would arrange for the panel beater to come through then call me for the meet up to discuss this and have it sorted. Been a whole month since and still no call. Took the vehicle to another toyota approved panel beater and had to pay R2500 to have it sorted. Becareful as they are your best friends till they close the deal with you. After that they don't give a **** about you or offer horrible after sales services. Rather go somewhere else to buy a vehicle.
0 replies
37 months ago
Dont buy their promotional deals, you wont receive your items
I purchased 2 samsung s23's from the samsung store in clearwater mall. As part of the promotion i saved R10,000 each phone and was suppose to receive 2x samsung s6 lite tablets after registering. Once registered to receive the tablets it says 7 to 14 working days via an email you receive. It has been a month now with no communication or anything from samsung. I phoned in to find out whats going on with the shipment of my devices to find out theres a stock shortage in south africa and I will need to wait for device to be shipped in and theres also a backlog. This is unacceptable, not receiving an update and then for samsung to make their issues mine. Dont promote an item if you cant backup the stock to support it. The consultant I spoke to was also not helpful at all, even asking to escalate the issue to management, he just repeated himself over and over with the same story. I want either compensation such as the cash value pay out for the tablets or something else as a replacement such as 2 samsung watches or so forth. I dont feel its fair for samsung to make it my problem that theres no stock as well as myself suffering a loss in value for the tablets due to the delay, as my plan was to sell them to drop my cost of the phones.
212 replies
75 months ago
SAMSUNG BUY AND GET FRAUD AND SCAM
I purchased my Samsung fridge and dishwasher on the Buy and Get promotion where i received 2 x R4000 vouchers. After going through the whole terrible process of getting the vouchers codes to use them only 1 of them worked and the other said it had expired when using them on the exact same day. I phoned in and discussed this with the consultant who had confirmed that there was a definite problem and it would need to be escalated. After 2 weeks of waiting for a reply to the escalation I received a call from the Samsung warranty repair center at which it all turned out to be a incorrect escalation by the consultant to the wrong department. I phoned the Buy and Get number again and explained the issue to the on hand manager. He went off to do his research and would call me back. Once the manager phoned me back he said that my voucher is active and has been since 2018 which is very wrong, I told him I've had the voucher codes for 1 week. I explained everything once again and that the voucher code shows expired. I asked the manager for a new code to be sent to me and 2 extra weeks in order to use the code, for the time wasted and for the inconvenience that they have put me through. He argued and said NO he wont do that and that I have 2 days to use it at which the place I wanted to use the voucher had no space available anymore. Never mind the fact that the initial consultant said ill be given all the days lost to use the voucher. Now I am sitting with an expired voucher once again, Ive lost a R4000 voucher and I am not able to make any bookings due to the incompetence of the staff members and Samsung itself. I want to know how this issue is going to be resolved. This whole buy and get thing is a real disaster, with staff members and managers not trained correctly in procedures and communication. I await your response.
112 replies
77 months ago
False advertising or a scam
I purchased a samsung washing machine, dishwasher and fridge from a supplier. As part of the buy and get promotion I received 2 vouchers for my purchases of which I sent all the details needed through to them for their records and to recieve the 2 vouchers. I have been trying to process my 2 vouchers for the past 2 months to recieve the pin codes or voucher codes to use towards my flights and hotel. I either cant get through to the buy and get place when calling as it says no available agents at this time or I get through and the people I speak to have no clue what they are doing or are unwilling to help. This is making me think that the vouchers are a fraudulent way or false advertising to get people to purchase the samsung products but when it comes to redeeming the vouchers no one seems to want to help at all. Is this a scam Samsung????
61 replies
79 months ago
MTN commiting fraud.
My wife and I upgraded our contracts to the 40gb data deal for R199 a month. For the last 3 months we have been overcharged for these contracts. My wifes contact has been over charged R1086 over the 3 months in total and I have been over charged R300 over the last 3 months in total. I have been to Mtn Clearwater about 4 times and my wife 5 times and have spoken to Lettie and Lerato in resolving these issues. They have contacted head office to try sort this issue out but every time there's some sort of an excuse. We have emailed customer care with no response to any emails. My wife phoned Mtn customer care to try get a final solution to these issue, to finally get a conclusion of a incorrect credit amount of R455. Besides all of this Mtn clearwater answer our calls and when they realize who is speaking they act like they cant hear us or our phone is breaking up, also when they could here us we asked for the ombudsman number and they declined to give it to us. I have asked to be credited the correct amount of R1386 and to be compensated for our time, petrol, phone calls and stress that your company has put us through. Your company is committing fraudulent transactions as we did not agree to the deducted amounts as per our signed contracts nor were we informed of the issue and extra charges before hand.
315 replies
94 months ago
Lied to by salesman and wrongful information and advertising
My father in law and I signed up a 200mbps/200mbps line for the house we reside in. On the day of signing up the contract, I spoke to a salesman about a few details that were really important. I asked the salesman if Vox Telecom shapes or throttles the lines at all on uncapped accounts and was Informed that they DO NOT AT ALL shape or throttle (absolute lie). As advertised by Vox and Vuma it states that there is a NO fair usage policy with Vox (another lie). I find out today 15/07/2018 that there is a fair use policy and that at 1000gbs I will loose 34% of my line speed. Why was I not informed of the fair usage policy by the salesman upon signing up of the contract. Instead I was lied to and given wrongful information and false advertising. Since signing up I have had endless line downs or line speed issues. I can not stream or even watch a video for 5 minutes without buffering or freezing on a 200mbps line. Besides all of this I am being throttled and shaped on the line when I haven't even reached 1000gbs yet but between 5pm - 9pm the line speed drops to 120mbps or less and streaming freezes or buffers, but during the morning or mid day it runs fine with no issues and I sometimes receive full line speed if I'm lucky. I have collected all supporting documentations and evidence thanks to the help of Vox Telecoms own support team to support my case on this. All I wanted is to be given what we are paying for and what was advertised. As I'm typing this my currently line speed is 75mbps.
53 replies
122 months ago
Overcharged on data. Alice van der merwe
Hi Alice. As a response to your previous comment on my complaint. Although there is a content charge on my cell number this does not change the fact that I am still being over charged a R100 on data. The salesman at cresta mtn said it will be the same price as I was paying before being R149. I am being charged R200 and something on the account. This is false information supplied by your salesmen and false leading to get the sale or commission. I do not agree with this. Although R100 is not a lot but take into account it's over 24 months. This is the issue at hand not the content charges. Please contact me if you need a slightly more detailed explanation. 0837628064
75 replies
122 months ago
OVER CHARGING. WITHOUT PREJUDICE
Good day. i posted a complaint about a month ago about being over charged for data. I was contact by someone at head office and was told the regional manager would contact me to sort this issue out. I have yet to be contacted as to the issue let alone have the issue resolved. I was previously charged for 2gb data a month for R149. I had asked the salesman before i had signed the upgrade what the price was and he told me it will remain the same. When i received my first statement i was over charged R249 a month. That's when i had sent through my previous hello peter complaint. I am tired of MTN taking their customers for granted. I am not the only person to send through a complaint similar to this. I want the issue resolved as promised. Unfortunately I feel like I've been taken for a ride and would like to cancel my contract if this issue is not resolved as soon as possible.if NOT I will then have to seek legal action and will contact the Chamber of Trade and Commerce. All i want is for my contract to be resolved and to be charged what was agreed upon with myself and the salesman at Cresta MTN. My wife is witness to this as we signed the exact same contract for her on 1000 minutes
75 replies
123 months ago
charged the wrong price
I upgraded my cellphone contract on the 27th of December 2015. When i was in the Cresta store, i asked to be upgraded on the same contract with the same amount of call minutes and sms and 500mb data. I then asked the salesman if he could put on the 2gb data as a top up every month as this is what i had on my previous contract before the upgrade. Before i had asked him to load the 2gb data, i asked what the price was and was answered with \R149 same as what I'm paying now\". My wife is a witness as we signed a similar contract for her and she was sitting next to me. I still did research with Vodacom to see who was cheaper with the data. I then agreed upon this and asked him to load it. i still signed another 2gb data for my father in law which cost R99. I received my new statement on the 24th of Feb 2016 with an amount of R229 for the data. I then contacted the call center to discuss this issue. The first call i held on for 20minutes and was hung up on. The second time i got through i explained the story again and asked to speak to the floor manager. I was rejected the right to talk to the manager. Want these issued sorted out asap. The service is disgusting, i will not stand for it."
75 replies
131 months ago
slow annoying speeds
I am very annoyed and angry that I spend so much money on my line but don't even receive 1mbps on my uncapped 10mbps when downloading p2p torrents or streaming or anything it's all so unbelievably slow.. This is disgusting. Besides this every night I have called to complain about this issue and get told we reset the line which I agree helped back to 950kbs (not even over 1mbps on 10mbps line) speed but then the same thing the next day with slow speeds. My line number is 0116738022. If this issue is not resolved by next week I want a full refund every month until the problem is solved or if I must a refund and cancel the contract which then unfortunately I will take matters further and go to the media and make sure they understand how axxess works and what I personally think and what other people think that have sent you messages on hellopeter. I don't want to hear excuses about my line with telkom is a issue as this has been tested with my friends details on my router and he gets higher speeds in general. So either another solution could be added like upgrading my line or sort out the issue. I expect a immediate response. I don't want excuses only results. Thanks.
0 replies
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2 Star
5 (45.45454545454545%)
1 Star
6 (54.54545454545455%)