GV
Geoffrey V
Active since Oct 2013
31
Reviews
0
Industries
Reviews
31 reviews12 months ago
Very bad unhelpful service
Terrible customer service, shocked at how badly they assist customers, very unhelpful. Not willing to assist once they have your money. Would not deal with them again, rather find a store that cares about it's customers.
58 replies
42 months ago
First National Bank (FNB) have still not corrected the issue and being pushed from pillar to post.
In March I wrote on Hellopeter, a post with the same heading, regarding FNB and the bad service, issues not being sorted out etc, FNB promptly called me and said they would sort out the problem, that was march of this year, it is now November and the problem is still not sorted out. I have since been calling in and I've been pushed from pillar to post because the different departments in FNB don't know who deals with what and no one takes responsibility, they all seem to just want to transfer you to a different department to not have to do any work. I have been sending emails to the person and department that called me in march with no reply or feedback. it's as though once they call you and say they going to fix the problem, the complaint gets closed and nothing actually done about it. I am very disappointed in FNB and can not recommend them to anyone.
132 replies
47 months ago
MTN has fallen so far in the way of customer service, I really don’t know where their priorities lie these days but they are not with the customer.
In about the beginning of April my app started saying that I was due for an upgrade. This was very unexpected as I had only been on the contract for about 8 months and it was a 2 year contract so there could have been no way I was due for an upgrade. I then called MTN and asked what was going on, I was told a few stories about being cancelled due to price increases, or that my contract was in fact due for an upgrade, even though I had told them it’s only been about 8 months on the current contract, they could see it their side as well but could not give any answers. Eventually I got through to someone better and they said they could see the error on the system and that it needed to go to systems to fix. After waiting about a week, I had heard nothing back from MTN, so I called back in and was told systems put it back through to the agent I dealt with as there is nothing wrong. This made no sense to any one as the contract was not near the 24month mark. At this point myself and the agent could see the person in systems that dealt with the issue didn’t even check or read what the issue was, this happened a few times sending it to systems. Eventually MTN calls me and offers me an upgrade, I then informed the agent trying to sell me an upgrade that there is this issue, however they said this would sort out the issue, I did say to them I don’t want to have to pay any early cancellation fees etc as this contract isn’t actually due for an upgrade, that its only MTN’s systems that are a bit broken. I was informed that there would be no early upgrade fees or early cancelation fees. I then chose a new contract. Low and behold I get my statement in May and there is an early termination charge for the “previous contract” that I was forced to upgrade. To try make this very long aggravating story shorter, I eventually got hold of a service agent by the name of Tebello, Tebello has been helpful in trying to get this issue sorted, however also getting nowhere within the company she works for, no one seems to want to take responsibility and sort out this issue. Poor Tebello has been trying managers of different sections to get them to waive the early termination fee as this was MTN’s error. To date Tebello and myself have gotten nowhere, after numorous calls in and emails going unanswered with MTN. MTN seems to make their customers pay for their errors. Don’t go with this company if you want nothing but issues.
0 replies
49 months ago
First National Bank (FNB) have still not corrected the issue and being pushed from pillar to post.
I can’t believe that even complaining on Hellopeter gets nowhere with FNB. I registered a complaint with FNB on the 8th of March 2022, a complaints consultant called me and said they will correct the issue, since then nothing has happened. I have emailed asking for feedback and still nothing, not even a reply with an update until time of writing this review. Furthermore I have taken a home loan with FNB (which was before the first issue arose), today I tried calling in and asked to speak to Kyle Ebrahim who is the service consultant that requested the short term department increase my property value, I tell them which department he is in and yet they still can’t find him. I get put through from the home loans department to the Aspire department which has nothing to do with it, then they put me through to other departments then eventually back to the same departments as before. I find this very bad that FNB’s consultants don’t know which department deal with something or they perhaps don’t know how to deal with the issue themselves and it is actually their department?? It seems if you ask for someone they just put you through anywhere because they don’t want to deal with it. If you want to deal with a bank where once you sign up they don’t care about you please sign up with FNB.
53 replies
50 months ago
Worst service from First National Bank, I’m regretting opening an account with them.
I had opened an Aspire Current Account over the phone with the head office, since then I have received my card, paid money into the account and today verified my app in branch. The app shows my account information correctly but if I request an account confirmation letter however the details on the letter are incorrect, it shows that I opened the account at a mall and with a different branch code. I called FNB today to update this and I have spoken to 12 different people and spent how long on the phone only to get nowhere. All they do is push me from one department to the next. Called through to the bankers and they have transferred me to online banking, sim card department, risk department, the one even transferred me to a different banker back in the que because he didn’t know how to fix the problem. Best of all before you can even complete telling them the issue most of them tell me I will have to go into a branch, it was in the branch today that I was told they would have to call head office aspire desk or a banker to change it and that I could also call head office for the same myself. The irony is that FNB advertise being a bank you don’t have to go to a branch for or stand in ques, yet most of the people you talk to over the phone seem to just say this to the clients… is that not perhaps false advertising I wonder? So after a day of trying to get my issue sorted I have gotten nowhere and the issue persists, FNB would like me to have my salary paid to them yet they can’t even furnish me with a correct account confirmation letter. What also blew me away by the terrible service is that FNB made the mistake when opening the account yet they ask me to go into a branch to fix their mistake (when the branch said their head office would have to fix it). They really know how to waist peoples time. This has been such a regret dealing with FNB, they can’t fix their own simple mistakes and no one at FNB takes accountability to get it solved, easy just to transfer the client away. I have had my ABSA and Capitec account for years, and they hardly ever ask me to go into the branch, can’t remember the last time they actually asked me really, just had no issue with Capitec.
53 replies
57 months ago
Do not buy from this website, Cyrodir.com! - Scam Alert!
Do not buy from this website, Cyrodir.com! I bought the globe decanter with ship set and only received 1 x glass only! In the picture it shows and description it says a wooden stand, a decanter with ship + 2 glasses! this online store is fraud and theft. stay away, google them first, many many people having the same issue.
0 replies
72 months ago
S****s Academy service and attitude is very bad!!!
I had a Daniel Du Perez Whatsapp me who is supposed to be a Senior Course Expert yet he has the worst customer service s****s and the worst attitude. When Daniel Du Perez originally sent me a Whatapp on the 26th of April 2020, he asked me for my student number or ID number to verify I was a s****s academy student, surely they would have my phone number on the system, and could verify my profile that way? Not thinking much about it at the time I sent him my ID number and asked for feedback on what the system says as I hadn’t studied last year and up to now due to personal health issues, his response is always “will do tomorrow”. From the 26th of April until today I have been asking Daniel for feedback, most times with no reply, yesterday again I got the standard auto response which asks for my name, cell number, email, age and course interested in etc. which seems to be targeted at new prospective students, I don’t see how this applies to me as I am already a student and they have this information and my cell number and ID hence the whatsapp’s. I texted Daniel again today asking for feedback on what he found with the ID number, he then sent back a stroppy text asking for “details as requested”. At this point Daniel was looking very silly, trying to act smart was not working for him, I could see he was just fobbing me off and clearly had a “I don’t care about s****s academy customers/students” attitude. What followed next confirmed the “I don’t care about S****s Academy students” and the terrible attitude. Keep in mind this guy is a “Senior Course Expert” dealing with s****s academy students and clearly directly with prospective customers/students, yet his service and customer s****s leave much to be desired and it makes you think “how can someone like this have that title”, surly that tile has to be earned and not with this terrible attitude. When I said to him that his service has been terrible and the text he sent back showed a poor attitude, he just texted back “No problem please email support or use the red alert button”. I informed him I would be posting this on Hellopeter to which his response was “thank you”. Daniel clearly doesn’t care what the students think of S****s Academy and the service they receive. At this point I realised that surely others have complained about Daniel and its actually S****s Academy that does not care that Daniel treats their students and prospective students this way. At this point I was really regretting signing up with S****s Academy. How on earth can S****s Academy have someone like this working for them and expect good word of mouth or referrals etc.?
210 replies
115 months ago
WORST SERVICE ALWAYS FROM COLUMBINE BRANCH!!!!!!!!!!!!!!!!!
<p>WORST SERVICE ALWAYS FROM COLUMBINE BRANCH!!!!!!!!!!!!!!!!! The Mcdonald's columbine branch is the worst Mcdonald's I have ever been to and I will never go bac**** every time I have been to Columbine Mcdonalds I have never left feeling like I have been served respectfully or actually gotten what I paid for, and they have always been so unorganized. They never get the orders right, always giving half an order thinking it’s your whole order or giving you the wrong things in your order, this evening it happened yet again and I had to correct them and then after putting it all together they still left things out that I had to ask them for! On top of that, I ordered a supersized meal and received a box only half filled with fries, the medium meal fries box was half as well, when asking the woman to please fill it as it’s supposed to be full that's why I ordered a supersized meal. she took the box THREW OUT THE FRIES AND PUT EVEN LESS IN THE BOX AND PUT THE BOX BACK IN THE BAG LIKE THAT, with a quarter of the fries in a supersized box and half of the fries in a medium box? I was thinking "really is this how you treat your customers??" as you could see she did this on purpose as if to spite the customer!</p> <p>Why offer a supersized meal if you only going to give a quarter box of fries? Absolutely disgusting way to treat customers!</p>
0 replies
117 months ago
Worst ISP with the worst service and throttling.
<p>I have been with MWEB for 10 Years now, year on year the service has been getting worse and worse. This year every month at least 3 times a month I get throttled, and really badly that I ant even surf the net let alone view a Youtube video (on the worst quality). After speaking to a few other ISP’s today I will be moving ISP’s to Axxess, Axxess do not throttle at all and guarantee it and neither do Openweb, they even have it on their sites that they guarantee no throttling, and during the night they give free data and bandwidth. all for the same price as mweb and on top of that if you take their premium package they are only R30 more whereas Mweb is R200 more. Both Axxess and Openweb explicitly told me they do not have thus fair usage policy Mweb has and will never throttle. On top of that the modem I have is 10 years old from Mweb when signing up 10 years ago and when I called them last month and asked if there was anyway after all this time I could perhaps get a new one, they said NO, so I had to go buy myself a new one, and for what just to be throttled and shape every month, 3 times a month to the point I can’t even surf the net. Don’t even know why mweb do this when other ISP’s are moving away from it. I will be cancelling my service with Mweb as there are much better services out there. I will not be recommending them to anyone.</p>
53 replies
124 months ago
Always good service
when dealing with Shamanie its always a pleasure as she is very efficient and polite.
75 replies
Review Distribution
5 Star
20 (64.51612903225806%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.451612903225806%)
1 Star
9 (29.032258064516128%)