DB
Darren B
Active since Feb 2011
44
Reviews
0
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Reviews
44 reviews5 months ago
Please save me from Nespresso
Please save me from this dreadful company that is wasting valuable resources of 3rd party companies too. 1. I ordered a water tank purely because of the lid. 2. I got the water tank without the lid. 3. I asked nicely for them to send the lid. 4. They don't have one and cannot try find one that would fit so I thought the fairest way would be to refund me seeing I don't need the water tank. 5. They asked me twice to send me a picture. Which I did twice of the water tank installed in the machine with no lid. 6. They said they would arrange for a courier service to fetch the water tank. I told them I am clearly using the water tank and it wouldn't be fair for someone else to now receive it. Them kind customer care agents then decided I would not get a refund and they would kindly cancel the courier. 7. However every day for the last week, a courier service has come to my house to collect a water tank and each time I send them away and tell them the collection was cancelled and everytime I then phone those kind customer agents and again ask them kindly to please not waste the poor couriers time and the drivers petrol. However it's clear Nespresso doesn't care about their clients or their service providers.
0 replies
7 months ago
Nedblank
If ever I have ever hated a business and felt it was a useless waste of space in this country. NEDBANK is it. It is outdated archaic and I cannot believe it still has clients. The fact it still has anything called customer service or client care is a joke or paradox. This is just a green machine for job creation. So I cannot say I was shocked when I as a normal customer was asked to re identify myself. Nor was I shocked when this bank would take 24-48 hours to have to confirm that my ID was indeed my ID. In fact knowing how useless this bank was I took the inconvenience upon my self to phone the call centre not on the first promise or the second promise but knowing this story all too well I even went onto the phone for a 3rd frustrating time. To hear another script reading promising me the world and making me feel as if I had come to the right place. However knowing this bank who has a 1.7 trust rating on Hellopeter for good reason, although I'm surprised it cracks a 1, I even went into the branch. I sat amongst the 14 others waiting whilst 3 ladies tried to work through the patient crowd that patiently and helplessly waited. Again I was promised the world. I nearly believed them. However 24 hours later from my visit and I still cannot access my own money. I have emailed the CEO and their director of customer care. I am not sure why I have bothered by typing on Hellopeter because I.know Nedbank couldn't give a hoot but I guess it is more productive than staying on the line to a nedbank operator or loitering around one of their branches.
0 replies
15 months ago
When Loot loot their own customers
Sad to watch a company that has to compete with the likes of Takealot and Amazon, fall far short of the bar and not even try to up itself from its reputation and customer service. I can see by the fact that they do not even respond to HelloPeter customer complaints that their concern for customers is a fat zero. I continuously place orders with this company and I am continuously shown the middle finger with late deliveries and lack of response. I was told someone would phone me a week ago. Hmmmmm.
0 replies
16 months ago
Fail in administration and communication
I would tread carefully here. Administration is really weak. Communication is poor. It seems like the formula here was to hire a few part-time lecturers, register for higher education and then send out textbook requests; post a few zooms and then host an exam. I expected more judging by the fact that they are more expensive than UNISA and other distance learning institutions with better names and a longer tenure of experience. I have received from the same address over 4 emails telling me I owe money and will not get my results until paid. I have sent them proof of payment every time and today was even promised that someone was going to get back to me today. UNISA here I come!!
56 replies
22 months ago
Bobshop these guys are ruining your good name
First tells me I have tried to register before. I get it reset than it says I need to log on. Login and says now I'm registered and need to get credit vetted. Try once and then says I have already been registered. Phone them they send me an OTP their own system says my OTP maxed out. They say they will call me back never do. I phone them the next day they tell me because they don't know my nationality and profession. Tell it to the person. He says it will be sorted. Still not sorted. Only using this for my Bobshop purchases but can see that this is already a major issue.
53 replies
24 months ago
A competition that will send you to your competition
Every year they have a competition. Every year they know the amount of numbers expected on their site. I never go on for myself. I purely go on for my domestic worker. She has never ever been on an aeroplane and desperately wants to go to Cape Town. However this years stunt was so bad, they had to sit in a waiting room and watch the number of seats for hours and hours. Whenever they got cut off it started from scratch. No visitor counter like before, no accommodation for the numbers like before. You shattered a dream with a competition that this poor person never had a chance in. We wasted more time and money watching a screen the whole day. Surely these offerings are meant to improve over time?
0 replies
26 months ago
Branding change needed Cell-F more appropriate
Do people still take out Cell C contracts? I am meant to be a VIP with them and have been willing to over look the constant call centre spamming and lack of cellular reception for my regular upgrades. Lo and behold, gentleman assists me with an upgrade today and verifies me at the beginning of the call. Five minutes into the call has to do the verification for the actual upgrade and again asks me a series of personal questions that only I am meant to know. He tells me I failed because I only got 50%. He cannot tell me how I failed and I am flabbergasted because they my questions. We try the exercise again. Different questions even easier. This time I get 65% but it is still a fail. However the questions were so clear this time that there could be no doubt that I should have got a 100%. He calls the supervisor on my request and she tells me nothing she can do it's the system but I mustn't worry they can do this whole exercise again tomorrow. I tell her rather to cancel my contract and let me move onto a more serious cellphone provider. She gives me a whole host of instructions that I need to do. Time for a branding change Cell-F.
168 replies
26 months ago
Notbank
This bank was born in the dark ages and seems to be stuck there. Never waste your time here. Thankfully you have many others to chose from. I am convinced they still use the abacus and wired telephone. I app**** on their website with my name. Yet when I had completed the application it called me another name. Then after not hearing back from them for a day, I gave them the benefit of the doubt and contacted them. I asked about their SAA offering but the first person could not tell me so they passed me on to someone that could tell me about the SAA offering but due to costs, I decided to go with the plain account. This required me getting sent back to another call centre, where they still could not trace my original application. I was then asked to do a new application over the phone. Then after a lengthy process was asked to send 3 banks statements. I did. Then a payslip the next day. I did. Then bank statements again the next day I did. A week later I was wondering what happened to the application and decided to send them a follow up email. I got a frantic call telling me that my account was being reviewed because it was not a overdraft it was a credit card they needed to see whether they should accept or decline me. I asked if this is what was taking up a week. She said yes because banks need to verify their clients as if I had landed on earth only yesterday. Biting my tongue I thanked her and told her that if she did not get back to me by the end of the day she should rather just withdraw my application. I have been sitting in a meeting and lo and behold Nedbank have just emailed me to ask for 3 months bank statements. Clearly their typewriter has run out of ink!!!
0 replies
35 months ago
Stuff the client, let them eat cake!
Order through Takealot a product. Payment plan through Payflex. Takealot deliver the wrong product which is about half the price. I enter into a dispute with them because they want to rather inconvenience me and have me fly to CPT to fetch the product and take it to a return depot instead of just readjusting the cost and giving me the difference of cost back. Payflex only worried about their money and not the fact that I don't have the product yet. Instead they decide to pile on the interest to bully me into giving them money for something I have never owned so that they are perfect and dandy but the client is completely stuffed. Heaven forbid they go and get the contract cancelled with Takealot considering I have now covered the capital amount of the product that I have in my possession.
159 replies
37 months ago
Rose is more a thorn and they are guaranteed to leave you NAKED
Rose is more of a thorn than a rose. I had stuff ****** out of my car the first time. I watched as my loyal insurance company ran to repudiate the claim. They were so proud of themselves beating on their customer and winning against having to pay out. Thought I would give them another chance because that one was on the borderline. This time mother nature has stepped in and struck some of my appliances. Unfortunately one of them happens to be my alarm. My dear insurance company does not feel that 2 weeks is long enough for them to have to worry about rushing to try and settle my claim because I am not sure they care about their customers. This is not the company you want to be with in bad times please trust me on this. They leave you feeling Naked that is the only guarantee they give you.
53 replies
Review Distribution
5 Star
5 (11.363636363636363%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (11.363636363636363%)
1 Star
34 (77.27272727272727%)