KC
Katlego C
Active since Oct 2013
11
Reviews
0
Industries
Reviews
11 reviews43 months ago
Incompetent staff
18/08/2022 I called to cancel the contract, and the lady I spoke to processed everything and told me the last debit would be on the 20th of August. Much to my surprise, September has come, and my contract is still not cancelled. It seems like an upgrade was initiated instead of a cancellation. 11/09/2022 In early September, I called again to get the contract cancelled, and the person who assisted me assured me that it was cancelled and my last debit would be in September. But I have since learned that the contract is still active and was not cancelled. SR # : 1-25475339124 I have been trying to get these call recordings to prove that I have been calling to cancel the contract and that someone needs to bear responsibility for the additional debits that have gone off. its been over two weeks, and I am being told that the case has not been picked up. This is after they said their SLA is 27 hours. I have countless reference numbers but nothing to show for them. #1-25778748267 #1-25996288705 #3530857 I have lost all hope of getting any assistance. But all I can say is MTN taking advantage of its customers.
0 replies
53 months ago
disrespectful service
Do not waste your time an money on this company. I had an issue back in March/April this year. Someone got assigned to my case. The person assisting me was Anitah Masingi. Communication from this person stoped around May. I sent an email with no feedback, I called the office and they told me they will her the message but till today I have heard nothing. its over 6 months. As a client who pays their premiums I have been treated like a person asking for favours. I am financially out of pocket on the matter I needed help with. No one is going to take accountability for that.
53 replies
62 months ago
Ignoring calls and emails
I have been engaging with HouseMe for over a month on them paying me out my tenant's deposit cause rent payment was not maid the last month before she moved out. I have sent countless emails and have made several attempts at calling but I am not getting ant response. Their inability to not communicate effectively is one of the most frustrating things about them.
0 replies
65 months ago
horrible customer service and lack of communication
HouseME has the most annoying feedback response. And their call centre number is just pointless. You call and it informs you that their agents are busy so please call back later. I sent the billing department an email yesterday afternoon and 4 emails later in 24hrs I still have not gotten a response. I even included their ask@house.me email address and still no response. This is my second year with them and I doubt I will be renewing with them once my current lease is over. They're more of a nuisance then a solution for homeowners, dealing with them is just like dealing with tenets directly.
0 replies
67 months ago
Impressive service
I have used All Things Laundry for a while now. They always have great service and take personal care on all the items they work on. I can highly recommend them for all your cleaning needs.
0 replies
92 months ago
Unscrupulous Insurance Company
So one of Alexander Forbes clients ran into my car over a month ago and he accepted that the accident was all his fault cause he was not concentrating. Now even if he hadn't accepted responsibility he was clearly wrong cause I had total right of way and he smashed into my rear bumper. After the incident we exchanged details and I reported it to the police and I informed my insurance of the altercation. No Alexander Forbes asked me to go get quotes and a bunch of documents and email them, which I did. After over 7 business days I called and they passed me back and forth between consultants and they eventually told me to send them the documents again, which I did. After another week of waiting for the legal department to get back to me, they send me an email saying we are rejecting your claim due to the fact that I and their client made a right turn simultaneously so we are both at fault. Now clearly this guy didn't understand what he was talking about cause gave the description and scetch if we had both turned to the right simultaneously we would have had a head-on collision. After painstakingly pointing out the error in his assessment of the situation he asked for another sketch which I drew and also supplied an aerial view of the area from Google Maps. On Monday he sends me an email saying they will only pay 70% of the claim/quote but they are not admitting guilt. Now that, in my opinion, is nonsense legally I did nothing wrong and you only want to pay out 70% and still have the nerve to say you are not admitting guilt, that makes no sense. Now I point out to them that I need a reason why 70% was the number they choose and where am I at fault. What makes this whole matter worse is I will be without a car once I eventually do take it in that means I still have to ensure the cost of alternative transport, which is fine but not while I have to cough out 30% as well. And the quotes I got are valid for 14 days which lapsed a while ago meaning I might go back and the amount could have gone up meaning the amount they give/gave me would be less than 70 %. anyway. Dealing with Alexander Forbes has been the most frustrating thing, they are not honest and their methods are dodgy to say the least.
210 replies
114 months ago
Line Deactivation
<p>on the 12th of November 2016 MTN deactivated my sim card when I called them they told me that it was probably deactivated because I had not loaded airtime in the last 90 days, I then told the lady that it’s a contract number, later she said maybe I had not used the phone in 90 days, after arguing with her she said that maybe it was because I asked MTN to block it. I told her to find any record or proof that I had sent such a request, she couldn't find anything. I eventually spoke to her manager who told me that it was deactivated from the retentions office but they don't know why. He said that they will put in a request for the number to be reactivated. this took over 72 hours. He told me to contact the retentions office via email which I did, at the same time I was communicating with the MTN Facebook messages service. Eventually, the number got reactivated but I still couldn't make or receive any calls I took them a further 5 days to find out why. Now in the email I sent I mentioned that I had over 700 minutes/airtime on before they deactivated my sim. no one till today has gotten back to me regarding my email. <br /> <br />I feel as a paying customer I have been wronged and after seeking help no one seemed to care but come end of the month I will be billed without fail. I feel like as customers no one protects us against service providers but they have the right and means to report us to the credit Buru if I don’t honor the agreement we have. This is really unfair. I missed a lot of work related calls. Not having a working sim card for over a week has cost me a lot of money and credibility with my clients but MTN gets to carry on and there are no consequences. What If I had been in an emergency and needed to call for help?</p> <p> </p> <p>I have had enough of such treatment and if they do not address my issues I will be forced to take this issue to ICASA and the media. This is not just for me but every customer that has had issues brushed away by MTN we are paying customers and we deserve much more than this. </p> <p> </p>
168 replies
132 months ago
No Internet
Dear Telkom<br> <br> I have been without Internet service since Monday evening after load shedding, now every time after load shedding my line gets messed up and technicians need to come out and fix it, i swear the problem always takes a few min to fix. Now Mweb is my ISP and they keep telling me that they have logged a call and everything is in your hands. I must say this has been the worst service ever. How is it that after 3 days no one has come to check what's going on? And i think by now you should have realized that every time we have load shedding in the Atteridgeville things don't always come up.<br>
76 replies
133 months ago
PHONE GOES UN ANSWEREAD
MTN South Africa Iv been trying to call the contact customer care all week now everytime i want to talk to a consultant my call gets cut, i swear this is the worst service experience i have ever had and its not the first time this has happened with MTN even when one tries to get a hold of the insurance. Your service is very poor
76 replies
134 months ago
PHONE GOES UN ANSWEREAD
I have called the insurance department since last week Friday, I submitted a claim on Thursday no one has gotten back to me, i call at least 3 times a day to find out if my documents were received but everytime I call I go through the whole process and my call gets disconnected
76 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
6 (54.54545454545455%)