Active since Oct 2013
They are meant to be protecting me and ensuring I am not harassed on the daily, I have followed up multiple times in regards to an FNB account, and I am being harassed constantly, no response from Debt Busters in this regard and I am getting fed up.
The experience was fast, thorough and easy. Had some technical issues submitting but went through smoothly once it was complete. Highly recommend.
I have received 180 automated calls in the last day from you. Thank f*ck I have Truecaller blocking you, the only annoyance is seeing your company name popping up on my phone with an instant block. How were my details made available to you? Due to the POPIA act, I will report you by the end of the week if my details are not removed from your system. I have no accounts with you, never made an enquiry with you, or given any permission for my details to be slightly aligned to your company. You have been warned.
Would give it 5-stars but there is a staff member that refuses to wear a mask because "it's too hot" apparently there have been multiple complaints and nothing has been done? Having signage all over the building to tell customers to wear masks, sanitise, etc but then you have a staff member that blatantly ignores these rules is hypocrisy while all other members follow the rules. It's unacceptable. There are rules and regulations put in place and to have your staff member brazenly come up to me with no mask, ignoring all protocols is a violation. Deal with him and I will be back.
Discovery removed my Chronic Condition without my knowledge or consent. I came across this while searching the app to find out more about being registered for the COVID-19 vaccine as I have a comorbidity, and wanted to ensure I was inline to received the vaccines available, well to my dismay and to my GP's, Discovery had removed my chronic condition without any notification to either of us. My GP reregistered it, but I have since been charged for a re-registry even though this has been done already and possibly Discovery has hurt my chances of receiving the vaccine. Been chatting to chronicqueries@ (Lee-Anne Riffel) with not much response. Very disappointed...
Best ISP in the country! I was a client of theirs until early 2020, when I had to unfortunately cancel due to moving, but I have returned and boy! Is their service amazing, from Graham to Justin & Erick, the service is top notch and nothing is ever too much. Glad to be back on the best ISP in South Africa!
What I thought was a pleasant experience has turned into a nightmare. I closed my mother's(Who has passed away) Fibre account awhile back, hardly got a response... was told this week it was all closed and released, but my ISP is unable to take the account over due to Cell C not releasing it!
Currently been dealing with the complete incompetence of Santam and their providers. I have been wrongfully debited multiple times the last couple of months for incorrect amounts, was told it was sorted and STILL being debited each month. I NO LONGER HAVE INSURANCE WITH YOU!!!! Are you so desperate for money that you steal from people? And your "Client Care Manager" Kurt, is an absolute joke, never answers the phone, ignores emails or responds weeks later. Honestly... What a waste of space of a company.
Probably the most dismissive, rude bank teller I have ever come across. Your Canal Walk branch needs a few lessons/training on customer service and etiquette. My sister gave notice a month ago to withdraw from her notice account and was given notice to come after the 10th of March, we did, this morning. Called in advance during the week to ensure it would be a smooth process and was told to just come in. However upon arrival, your staff was rude to my sister - told us we never gave notice to withdraw the funds and only gave notice to close the account, which makes absolutely no sense. Your Bulk Teller, who then basically said we don't have the fund and we need to give notice, after debating, we were told to go draw the funds from multiple banks and its not her problem. So thankful I don't bank with you, and glad we have closed this account. Your ways of banking are archaic and pointless in so many ways. We eventually went to Tableview branch who made this a smooth experience and wasn't rude or dismissive and was rather charming, so tops to her! But Canal Walk branch bulk teller needs a slap in the wrist with some respect for clients.
Santam has debited my account without my consent WAY MORE than what the quotations should've been, I requested a costing of what my home insurance would be, and it would equal R1499, however I have been debited in the last 2 weeks over R11k!!!!!!! I have no idea if this is the incompetence of Santam or T I BROKERS PTY LTD AGT2458197, but this is illegal!! From not receiving any communication, to not receiving statements, not debiting my account when requested last year, to now taking one MASSIVE amount off of my account without my consent it daylight robbery. I want that money reversed and all business dealings with Santam to cease, I have found a much better brokerage that offers a cheaper service with much better coverage. I will be reporting this to Ombudsman.
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