JH
JOHAN H
Active since Jan 2011
30
Reviews
0
Industries
Reviews
30 reviews6 months ago
NO SERVICE AT ALL!!!!!
I queried billing on my Municipal Account as we moved over to Pre Paid Electricity. I sent numerous e mails already and was referred from 1 dept to the other but now the following people believe to ignore a client is the correct thing to do. Refer to mails sent dated the 14th, 18th and also the 20th of November!! To date not a single word of response. Thanks for ignoring me keamogetse.motswatswa@mogalecity.gov.za, michael.korth@mogalecity.gov.za, tshepiso.madise@mogalecity.gov.za, Tryphina.Mfana@mogalecity.gov.za, vuyise****oni@mogalecity.gov.za and Refilwe.Moatshe@mogalecity.go.za I am not going anywhere and this complaint is just the beginning of your problems for trying to ignore me!!!
0 replies
8 months ago
Poor Non Existent Service, Consultants with attittude and lyng about their positions withon your Company
Yesterday I called King Price as I wanted to request a change on my policy since my vehicle is now paid Up. Was told in no uncertain terms no review to be done. Okay I shop and find cheaper insurance so called again this morning to cancel my policy. Told Dumi/Tumi from the outset I am at work and dont have time to tell him what happened and why I want to cancel. Dumi/Tumi insisted numerous times "what happened" I lost it and ended the call. I called back as he even told me he is a manager when I asked to be referred to a manager. What a joke of a so called manager he is.... I called again and now requested a call back and was quickly phoned now by Mlondi who ws as insistent he want to know what happened. He then proceeded to put me on hold without telling me why and when he eventually came back to me said my policy was cancelled. So Dumi/Tumi cancelled the policy which is great but I wanted cover till at least the 20th of October as i paid my premius as always without fail already the 20th of September 2025. Mlondi saaid he will arrange and i demanded same in writing and with his attitude I told him exactly what I thought of him as well. To date I never received any written feedback as requested and then called and made contact again with my new insurane and made my cover active immediatrely so that I dont have to battle with your company anymore. I sent 2 further e mails demanding my credit amount to be confirmed and when I can expect the credit in my bank account but no King Price now ignoring me. If i dont get my answers I will go and reverse the full debit amount for the 20th of September so one last chance, give me a breakdown of the credit due to me and when I can expect same to be paid to my account and or I will reverse the full debit that went off 20 September.
1 reply
22 months ago
Shocking, NO "SERVICE"
Last week Thursday I requested online to be called as I wanted to get a quote for Life Insurance. Eventually got a call back and wasted 15 to 20 minutes of my life as I answered all the questions for a quote to be given to me. Was even told we are nearly finished and then the call lost / dropped. I expected this women who I dont know the name of to call me back that we can finalize the quote but I am still waiting. I called in an hour or so later, spoke to Nikcy and she said she will forward e mail to this women to contact me as she could see the notes on their side. i am still waiting for the call. I then went into King Price website and lodged complaint, they are still to call me back!! I changed my short term insurance to you, now I regret that but luckily their is many insurance companies out there so if you want me to cancel also my Short term insurance let me know. All your calls is recorded, go listen to the call, go see my complaint on your website and get back to me with answers today
1 reply
73 months ago
LISA JIMMIE, USELESS CONSULTANT
MONDAY 08/06/2020 I CALLED IN TO UPGRADE MY CURRENT CONTRACT, SPOKE TO CINDY WHO ADVISED ME THERE IS RESTRICTIONS ON MY ACCOUNT, SHE WILL HAVE TO COME BACK TO ME. WHILE THAT WAS SORTED I ALSO CALLED TO TAKE OUT A NEW CONTRACT (DATA DEAL) I SPOKE TO LISA JIMMIE, TOOK DOWN ALL MY DETAILS AND CAME BACK TO ME STATING MY APPLICATION DECLINDED, I SHOULD PHONE THE CREDIT BUREAU (TRANSUNION) AS I DON'T QUALIFY. I KNOW MY CREDIT RECORD IS IMPRECCIBLE BUT STILL PHONED BUT ONLY WASTED MY AIRTIME AS SHE JUST ALSO TOLD ME NOTHING MORE SHE CAN TELL ME OR DO FOR ME. IN THE MEAN TIME CINDY CAME BACK TO ME, THE RESTRICTIONS WAS SORTED, MY UPGRADE APPROVED SO NO WORRIES THERE. CALLED AGAIN, LEFT A MESSAGE FOR LISA WHO IGNORED MESSAGE LEFT TILL I CALLED A SECOND TIME. NOW ALL OF A SUDDEN THE REASON FOR DECLINE IS I HAVE TO MANY LINES, NOTHING ABOUT MY CREDIT RECORD ETC. TOLD HET APOLOGY NOT GOOD ENOUGH, WANT HER MANAGER TO CALL ME ... I AM STILL WAITING. THIS MORNING BACK IN THE OFFICE I SEE SHE SENT ME E MAIL ASKING FOR BANK STATEMENTS ETC TO REVIEW MY REQUEST !! WHAT A JOKE AS MTN NEVER HAD ISSUES AND APPROVED ME FOR NEW CONTRACT WITH THEM SO AGAIN TOLD LISA IN MAIL THAT I AM WAITING FOR CALL FROM HER MANAGED AND YES I AM STILL WAITING. ON THE ONE HAND I SHOULD THANK LISA FOR HR PATHETIC SERVICE AS I GOT A MUCH BETTER DEAL WITH MTN BUT STILL VODACOM WHAT IS GOING TO DO ABOUT THIS SHOCKING SERVICE TOA LOYAL CUSTOMER OR YEARS. THANKS TO MTN I DONT WANT YOUR DATA DEAL ANYMORE BUT I NEED EXPLANTAION AND FEEDBACK ON HOW SHE DARETELL ME MY CREDIT RECORD SO BAD I CANT EVEN GET ANOTHER LINE. THAT IS REALLY PATHETCI SERVICE AS MENTION I HAVE AN IMPECCIBLE CREDIT RECORD AND SHE DATE TO TELL ME THIS ****
3 replies
77 months ago
Stealing from me AGAIN
Let's make this clear I had to rate you 1 star above, There was no choice, so that 1 star rating is not a true reflection. Refer my complaint 17/02/2020 (11h56) to ceo@dstv.com. Automated reply received 11h59 and I quote: "Good day, Thanks for getting in touch with the CEOs Office. We’re here to help with all customer query escalations. Your query has been logged and your reference number is 12532103. We'll get back to you within 1 working hour. Thank you DStv No feedback since, as I asked also already 3 times again this morning with more e mails to ceo@dstv.com and also asked same 3 times on facebook please humour me and explain to me now 1st of all your definition of 1 working hour and then refer back to my e mail and answer ALL MY QUESTIONS ...
2 replies
85 months ago
Brilliant Service
Compliment for Life Flora Hospital in Roodepoort. Friday evening 14/06/2019 my 6 year old son had a high fever, my wife tried getting the fever down but did not succeed so we decided to go to the Flora Life Hospital. We arrived at the Casualties ward and I realised in my rush I did not even take my wallett with my ID, drivers licence and Medical Aid card. Told my wife we here now already lets go inside and see if they can assist. Yes we have been there befoe but the service we did receive was fantastic to say the least. We were helped with no documentation, they looked up everything, we did not even have to wait long for a nurse to just check our son and then immediately referered to waiting room where another nurse and the docter was equally fantastic. Guys thanks from the bottom of my heart, not even 2 hours later we could leave with a son whose fever has gone down and we did not have to stress anymore. Well done and thank you from the bottom of my heart, you guys were fantastic!!!
0 replies
85 months ago
Disgusting behaviour
Yesterday went to McDonalds Roodepoort (Cnr Ontdekkers & CR Swart Drive) and Ordered 2 Happy Meals for my 2 boys. While waiting for the order I could see how one of the kitchen staff ate chips from the food that was ordered. If it was my order or another customer can't say for sure but I immediately asked who is the manager and he was right there and I told him what happened. All I was told is sorry, i then said I want to speak to this person myself and when he eventually came to the front where I was waiting he said he never ate any of the chips. I told him I did see him and then all he said is sorry and walked off. I am disgusted by this behaviour of your staff, how can they eat chips and what ever else from what a customer ordered?? I know the name of this person, you more than welcome to get this from me but that I am disgusted and not happy whith what transpired to put it mildly. The worst part is both the manager and this person did not think its a big deal and sorry was good enough. I am sorry, this disgusting behaviour I won't tolerate, I want to know what is going to be done about this as it is totally unacceptable for any of your staff to eat from a paid order and then want to sell that a customer. I await urgent feedback regarding this matter.
0 replies
88 months ago
Pathetic Service
Went to Spec-Savers Westgate around 8 or 9 January 2019, dates might not be 100% correct. Ordered my 6 month supply of contact lenses and collected probably a week or so after. No problem, that was until I received statement from my Medical Aid Bankmed and I could see that the claim not paid, reason motivation required? I had no idea why so phoned Bankmed, was told my optometry benefit only effective 20 January. Spec Savers phoned twice, knew about this and still just proceed and never notified me. I phoned Spec Savers then, spoke to either Samantha or Marie (One is in accounts) One I spoke to said she would come back to me, also lady in accounts, either Samantha or Marie to phone me and yes still waiting for that promised calls I then went to Spec Savers Saturday 2 March, Claire did assist me and was to follow up the Monday as I explained again the claim not paid and I won't be liable for the claim either. Claire never bothered to come back to me, more than a week later I had to go to the store again. Claire now very apologetic but to follow up next day, that now when I was told the previous Saturday motivational letter to be sent and follow up to be done. Wednesday 13 March came back to me, now my optometry benefit only effective 20/01/2020, I disputed this but I admit I was wrong as when I phoned Bankmed again now I was told yes only 2020. See next complaint directed to Bankmed, but my concern here is that so many promises made, I had to do all the follow up and nobody bother to come back to me. When I phoned Bankmed now Tuesday I was also told to date no motivational letter on file and as I was under impression my benefit due 20/01/19 I even told Claire I hope even with the motivational letter Bankmed won't pay the claim. Now that I know the benefit only effective 20/01/ next year my question why was i told motivational letter 1st to be sent, then sent and now I hear nothing still done. Again, I won't be liable for any amount, I was never kept up to date, never given correct info etc. i also requested Claire on Tuesday and Wednesday that Ronel from Spec Savers phoned me and I also wanted e mail confirming am not liable for any amount as well as my file information as I surely won't be staying with Specsavers after all of these years because of this pathetic service. Sort out the issue, write off the amount if need be if you can't convince Bankmed to pay the claim and put this for me in writing.
1 reply
93 months ago
Walka discontinued without communication to me
18 August 2018 I contacted you via facebook and your Call Centre asking to reset my Walka as I had an error. I was promised signal will be sent, I did all that was required and was told by agent the signal will be restored and I can watch again in max 2 hours. After 2 hours nothing, then when I contacted you again you said I must take the Walka in for testing. Now I never had time yet but to my dismay I now read on news24 that you are discontinuing the Walka effective end of October 2018. Also I see some customers compensated with R500 Takelaot.com voucher. Number 1 how can you discontinue the walka without communicating this to me as a customer and number 2 seeing the Walka useless now where is my compensation??? I expect confirmation of R500 takelot.com voucher as compensation immediately. This is yet another example of your poor service to me as a paying customer and I expect this to be resolved to my satisfaction
0 replies
93 months ago
POOR / NO SERVICE, PLENTY OF FALSE PROMISES
12 SEPTEMBER I UPGRADED MY CONTRACT WITH VODACOM. I AM SUPPOSE TO RECEIVE R120 AIRTIME A MONTH AS WELL AS 1 GB OF DATA. THIS MORNING I CHECKED MY BALANCE AND THE R120 IS THERE, THE 1 GB OF DATA NOT ... ALSO NOTE 19 SEPTEMBER AFTER I LOGGED COMPLAINT ON HERE ASHLEY PHONED ME, GAVE ME THE PROMISED 1 GB OF DATA FOR SEPTEMBER AND ASSURED ME THE PROMOTIONAL 5 GIG OF DATA WILL BE ADDED TO MY ACCOUNT ON THE 1ST OF OCTOBER. ALSO PROMISED PRO RATA 1 GB OF DATA TO BE ACTIVATED TODAY ... DID NOT RECEIVE MY MONTLY 1 GB, DID NOT RECEIVE THE PROMOTIONAL 5GB OF DATA, I DID NOT RECEIVE THE PRO RATA 1 GB OF DATA AS PROMISED BY ASHELY. SENT E MAIL THIS MORNING BEFORE 08H00, 4 HOURS LATER AND NOBODY BOTHERED TO COME BACK TO ME. I PHONED THE WONDERFUL CALL CENTRE NOW, SPOKE TO VUHLE WHO DOES NOT KNOW A THING ABOUT CUSTOMER SERVICE, WANT TO TELL ME THE 5 GB OF DATA ALLOCATED WHICH I TOLD HER IS NOT, THEN SHE JUST DISAPEAR FOR HOW LONG AND WAS TO TRANSFER ME TO SOLUTIONS. TOLD HER THEY CAN PHONE ME BUT I AM NOT HAPPY AGAIN WITH THE LACK OF SERVICE FROM BOTH ASHELY AND NOW AGAIN VUHLE. WHY DID I NOT GET MY 1 GB OF DATA AS PER UPGRADE, WHERE IS MY PROMOTINAL 5 GB OF DATA VALID FOR A WEEK AND WHERE IS MY PRO RATA 1 GB OF DATA AS WELL. I CHECKED MY BALANCE ALREADY 10 TIMES LIKELY THIS MORNING AND I ONLY HAVE GOT R120 AIRTIME WHICH IS IN BREACH OF MY CONTRACT. SORT THIS OUT AND COMPENSATE ME FOR YET AGAIN NO SERVICE BUT PLENTY OF FALSE PROMISES
1 reply
Review Distribution
5 Star
1 (3.3333333333333335%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (30%)
1 Star
20 (66.66666666666667%)