TJ
Tristan J
Active since Nov 2013
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Refuse to honour warranty
My delonghi Magnifica Start has broken down twice under it's 2 year warranty. Delonghi are refusing to cover the repair as they say the warranty label behind the water tank has been removed. I was never notified of this label and have no recollection of it being moved. I was told that it would never come off itself by Sershan. I have taken impeccable care of the machine and kept my proof of purchase. But Delonghi refuse to even consider to help, even though my warranty period isn't over. Delonghi had the chance to make right, but chose not to. I will not be purchasing Delonghi products going forward
0 replies
14 months ago
Makro stlke my money
Ordered from Makro online. They delivered the incorract product. Logged a return. No communication. The courier came 2 weeks later. I have not received any refund 6 weeks later. about 10 calls to the call center. Nothing. I will never use Makro again I suggest you do the same. They will take your money and not return it.
53 replies
31 months ago
Banele assisted me this morning and was very helpful
Banele assisted me this morning and was very helpful. He is an asset to Home Connect
131 replies
66 months ago
Sanlam Gap Cover lost my claim twice
I submitted a claim to Sanlam Gap cover on the 19th of October. I received confirmation of receipt. After 3 weeks of waiting, I was told that Sanlam never received the claim. Within this time I contacted the call center to query the claim, and they said they would escalate the claim. This was never done. On the 6th I Spoke to Siphiwe King and I resubmitted the claim and the proof of original emails. I called again today on the 10th only to be told that they don't have the claim and SIphiwe doesn't work there anymore. I was then told to please resubmit and ill have to wait the 10-14 business days. This is laughable and crazy. I don't know what else to do.
112 replies
66 months ago
Kaelo ignore their clients and don't pay out
I submitted a few gap cover claims weeks ago. All the claims are now past 10 working days which is the longest period that Kaelo and Sanlam say a claims process will take. I have tried calling, emailing, and I have received no feedback and payment. I pay my gap cover every month but get no service, feedback, or reimbur*****t.
56 replies
68 months ago
Vitality refusing to reimburse cash back and not responding
Its been 18 days since my initial enquiry and no informative response. Vitality never reimbursed the cash back for products that I bought at Sportsmans warehouse with the Vitality logo on. Now they're ignoring the issue. Seems like they are doing all they can not to have to pay. Very sad really. Not the company customer service that you would expect from a Discovery linked product.
0 replies
69 months ago
Mix refuses to cancel my debit order. They don't answer the phone or reply to emails
I gave my termination notice on the 30th of June 2020. Only to find out that my email had been ignored my email and I was still debited at the end of July. Earlier in the year I had called in to update my new registration number. In the email I sent through, they didn't have the new registration number on record and so ignored the email. No follow, no inquiry. I have tried calling the billing and customer service department but no one answers and no one replies to my emails after days of waiting.
212 replies
76 months ago
Worst Gap Cover service. Don't touch this company.
I sent an email to change my banking details 5 months ago. It wasn't done. I sent a follow-up email, nothing. I called for 4 months in a row, and still no debit order change. Yesterday I received an email to say that my gap cover has been cancelled dating back to 5 months ago. I called the manager and was told that my cover is suspended until the debit order issue is fixed. Absolutely crazy! So they cancel your cover because of their incompetence to simply change banking details. What should have been one email to change my banking details has resulted in 5 frustrating months or sending emails and making calls. Was never responded back to once. The manager promised she would call me back yesterday, and no such thing happened. Run a mile from these guys! Andrico wouldn't even give me a reference number when I asked for one. Sanlam, please sort this out.
112 replies
100 months ago
Discovery head office cant even process my claim. Beware of Smart Classic plan!
I have now been waiting over 2 months for Discovery to pay out to me. I got the sports benefit activated in November 2017 for some Chiro visits. After the Chiro practice tried to submit for a few weeks they gave up. I paid them and started submitting myself and got no where. No-one at Discovery seems to understand the Smart Classic plan. I then wrote a review on Hellopeter in December and Head Office has been trying to help me by communicating with the Chiro. ITs not almost been 2 months since head office has been involved and still nothing. No payment on a sports benefit that was activated! The Smart Classic plan is a false promise, Be very careful before signing up because its not all they say it is. Very dissapointed
105 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
14 (73.6842105263158%)