ST
Sannie T
Active since Nov 2013
29
Reviews
0
Industries
Reviews
29 reviews3 months ago
Excellent and 5 star service received from Pna New Market
So heartwarming and exciting to have experienced such an excellent, professional, welcoming, out of this world service from Lethabo M. Your service over exceeded my expectations. Your patience, guidance, knowledge, understanding, listening skills and thee best assistance ever, was indeed something out of this world. That was a red carpet service experience right there, wow. I'm truly humbled and really Grateful that we still have people like you who make stationery shopping an experience worth talking about. @PNA New Market, Thank you for creating an environment where your employees treat clients like VVIP clients. Lethabo, keep the good work up, it is truly appreciated. Happy and Grateful client, Sannie
0 replies
4 months ago
Disheartening poor service from Vodacom upgrades
4 tablets, pocket router, SE11 mate pad, R1862 Mi….la M…..els Ref *872236575005644856* To date, I am still awaiting a service consultant by the name of P… to contact me with feedback. She only called me once. All devices were collected by RAM and no update so far. The most frustrating, disappointing and disheartening thing is that, my invoice has increased with +R500, from the R1862 that I was told on the 10th Nov over a recorded line. Kindly reverse this amount please as the upgrade was a misleading one.
106 replies
5 months ago
Upgrade with Misleading info and lies.
Good evening, Before I go to the Ombudsman for being misled and **** to by a consultant by the name of Mi....la Mi...ls who called me for an upgrade. Please REVERSE all the upgrades dated 10th November 2025 which were misleading with so much incorrect information provided by Mi.....la Mi....ls please, with all due respect. They were all a lie. Please listen to the recording as per reference: 872236575005644856 She **** to me with all the offers of the upgrade information and Black Friday specials. I am so disheartened by how she misled me with her lies and the sad thing is how many clients is she misleading. Vodacom and The Reward company, this is unacceptable as this is a huge reputation risk for such big companies like you. Vodacom is a very reputable company. We do not need to be **** to for us to take up upgrade offers especially when we are called and then sold a very big lie. On the 10th, Mi...la Mi...ls contacted me and assisted with the upgrades, she confirmed that I will be getting Black Friday Data offers for 600GB for all 3 of my data contracts at 24 months as I had respectfully asked, instead, ALL of the upgrades were put on 36 months without me knowing, yet she confirmed that all were on 24 months 💔 😢 This is indeed heartbreaking considering that I have been a Vodacom client for 20 years only to be made a fool by being **** to by Mi.....la Mi....ls. I have contacted Vodacom today to arrange for RAM to come and collect all the devices (unused and still in their packages as if I knew what a mess Mi..la Mi...ls got me into). She advised me that I got these devices as Black Friday Specials as they come with the upgrades. Such misleading information and lies. Please address Mich..la Mich...ls with all this disheartening email. She needs to learn "Honesty and Integrity", and what client Centricity is. Lying to clients is totally unacceptable. Your assistance in kindly reversing all upgrades and put everything on what it was before the Black Friday Specials upgrade. I'm more disheartened that I am losing on the Black Friday Specials because of being misled and **** to. Your assistance in this matter will be greatly appreciated. Regards
53 replies
15 months ago
Disappointing and Shocking service received.
I bought 4 school shirts (2× short sleeves and 2x long sleeves) for my son on the 10th Jan 2025 as he was still on holiday. When he came back, I took the 2 out of plastics and fitted him, but they did not fit well. Today I took it back to the store (Mall of The South) for a refund. The 2 which were out of its original plastics were still in excellent condition because it was never warn. To my shock, I was told by the lady at the till whose name starts with an N that they cannot assist as they were not in plastic packs. She called the supervisor for an override and she told her that I needed the refund, the "cold" supervisor with an attitude 🙄 advised that it cannot be refunded. I then asked them to keep the 2 shirts and they only refunded me for the 2. The disheartening thing is that I had a receipt but nope, Si...ni Sh...ngu (the supervisor could not even help with a positive outcome). Client Centricity is key in all retail companies, actually every company. When you do not want to refund a client, simply give or offer a gift card so that the funds will still be used in Jet anyway. This will increase your revenue as you did not loose from the refund. A client has a receipt, the goods are in perfect condition and all you need for the client, is a solution with friendliness, not attitudes. I left the 2 shirts there as I needed to bring this to Jet stores attention. The supervisor at Mall of the South, kindly learn the importance of good customer service as it creates word of mouth (both positive and negative) and please be mindful when dealing with clients. Respect is earned, do not act with the attitude of "I'm a Supervisor". Be solution oriented and clients centric. I am not pleased with the money lost but I needed to give you a solution as the manner on which you both treated me was uncalled for. I do not even have a receipt anymore as it was retained.
53 replies
24 months ago
Awesome service received from Dr Aiden, The Glen Spec-Savers
The overall service at Spec-Savers The Glen Branch is absolutely Amazing. The atmosphere is warm, the staff there are welcoming and very friendly. The main reason for my review is the Outstanding, Excellent, Awesome, Excellent and Professional Service received from the Optometrist, Dr Aiden. He has made my experience worthwhile. I did my eye test, fetched my prescription glasses on the 13th. I felt they were not okay, he tested me again and advised that I use the glasses so to get used to the new lenses. Today I went back there as my right eye is ****** red. He examined me and wow, first of all, he put me at ease as I was really panicking and very anxious of the blood in my eye without any cause (me thinking it was because of my new glasses). The manner in which he explained this blood eye condition was really good as he explained the cause and that it is really not a big problem to worry about. He went an extra mile of adjusting my glasses. His patience and love for people humbled me so much. DR Aiden, you are simply Amazing. Thank you for you heartwarming assistance.
53 replies
25 months ago
Excellent Customer Service received from Xoli at Pick n Pay Clothing, New Redruth
I would like to share my joyous and heartwarming experience received from Xoli at Pick n Pay New Redruth. She was so friendly and welcoming. What humbled me was when she helped me check for a size 12 of the Khakhi woman jegging (pants) on the system without her referring me to someone else. Her colleagues were just as amazing. Although I didn’t get the pants, I was grateful for her professionalism, willingness to help and even going an extra mile of calling the stores to check if they got it in stock. Keep the good work up Xols. Your amazing Customer Service and friendliness is really something out of this world. You deserve a promotion indeed. You are a great asset to Pick n Pay Clothing, an ambassador of Client Service Excellence. Thank you once again. You made me feel like a VIP. Regards, Sannie
53 replies
25 months ago
Dstv insurance is a ****
The DSTV insurance is not helpful. The consultants do not provide feedback. The claims are rejected for no apparent reasons. I spoke to a consultant on the 13th and she captured the exchange claim on her system as the one we are using hasn't been working for almost 2 months. The claim was rejected on the 15th but I never received any update or feedback. I had to call back today, to my shock, I was told to go to their outlet again. I drove there, I was told by the outlet consultant that the Dstv insurance had change the decoder to "Faulty" meaning that they cannot give me a replacement. I then called the insurance, got through to Ipel.... who cut off my call after I explained my frustration over the phone, she just cut off my call. Please Help.
112 replies
26 months ago
Excellent Service received from the Cosmetics Manager at Dischem New Market
What a joy and a pleasure to write to Dischem New Market about the outstanding service and prompt response received from the Cosmetics Manager, "Sun...". The manner and attitude in which she attended to my query was very humbling and heartwarming. She used a "Leap" rule which really made me appreciate her Client Centricity heart. We are often too quick to complain, but never quick to acknowledge the great service received when the matter was being attended to and resolved. I am very Thankful to "Sun..." for resolving my query and more so, her approach and attitude in resolving it was mind blowing. A manager that understands customer service at your level is really a great asset to the company. "@Sun....", Thank you once again for your excellent and amazing service.
0 replies
26 months ago
Bad service from Cosmetics Manager
I bought a perfume for my hubby on the 29thth afternoon, the morning of the 1st March I got to the store as it is not what my husband wanted for a swap. To my shock at the bad service I received from the manager, her name "Sun...." she could not assist. What puzzled me was that she wanted to assist with a swap as the service consultants "Kar... and Dal...." were helping with the voucher. Sun... told Dal.... in front of me that she is able to do a direct swap as the prices of the swap and the exchange was the same. Sun... changed her mind because of the voucher. This is unacceptable as was hopeful to be assisted. The return was still in a very excellent condition like I bought but maybe because of so.e other reasons that I cannot mention, she did not help me. Piece of advise to Sun..., " Never lead a client on with positive feedback in front of the client and then do the total opposite of what you say". I believe that had I been helped at another Dischem, this would have taken a better outcome. I do not want people/clients to be treated like this. We are good clients after all. I did not put full names as I respect the people I wrote about. They are still good and I am just disappointed at the shocking and inappropriate way that my matter was handled. I just wanted a swap/exchange, not money back or anything.
0 replies
38 months ago
Dischem New Market- Excellent Service received from Portia, Mpho and Sunelle.
A big shout out to Portia, Mpho and Sunelle for an out of this world service received from all of you. From Mpho ordering our fragrances, to Portia's warm welcome and assisting me with such a professional, outstanding and friendly service, to Sunelle, assisting with ordering another set for us from another store and ensuring that it's in the store within 24 hours. I am really ecstatic and to top it off, a call to tell me that I can come and collect. Excellent service at its peak. I am humbled and very Grateful to you ladies. Keep it up. Kind Regards, Sannie
0 replies
Review Distribution
5 Star
14 (48.275862068965516%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
13 (44.827586206896555%)