LR
lorraine R
Active since Nov 2013
14
Reviews
0
Industries
Reviews
14 reviews23 months ago
Poor customer support
I had an incredibly disappointing experience at a Coco Vogue. I reached out to them to let them know I was running behind schedule due to an unexpected incident. However, I managed to make it on time and forgot to bring my own towels, as stated in the confirmation message they sent beforehand. They offered me the choice to purchase towels for R450, but when I suggested buying just one additional towel to cover myself, they insisted I had to buy two. While I understand the importance of hygiene, it seemed unnecessary since the massage only covers half the top body. (The towels are inexpensive sheet street towels that have a 100% markup.) Apparently they are eco friendly thus the reason for customers bringing their own towels. What frustrated me further was the lack of alternative options like a facial or something else to ensure I didn't lose my voucher. Instead, I was informed that since they couldn't proceed with the massage, I'd have to pay a cancellation fee, which was even more than the value of the voucher. Only then could I reschedule, with the risk of losing the voucher if I didn't. So I ended up losing the voucher. I argued with the manager that businesses should clearly communicate their policies on voucher redemption, including any conditions for forfeiture, to prevent misunderstandings. It's standard practice to have such terms clearly outlined in writing for transparency and to protect both the business and the consumer. While the Consumer Protection Act mandates fair and transparent terms for voucher forfeiture, Coco Vogues terms were vague and didn't specify that failing to bring towels would result in appointment cancellation or voucher forfeiture. This lack of transparency seem unjust and should be challenged for potentially violating consumer protection principles. ot only did I incur the loss of the voucher's value, but also additional expenses such as fuel costs and a full day's leave from work. Moreover, the experience left me in a highly distressed state of mind.. My next step is to complain to FNB as they are a partner on the entertainer
0 replies
26 months ago
The best brow artist by Far
I have had my brows done previously by 3 different technicians and it all resulted in either a discoloured brow , scarring or no visibile difference. I was hesitant to have it done but after discussing it with Kelly I felt more relaxed and after 3 months decided to go ahead with it. No regrets, I can hardly believe how natural my brows look . The healing was way easier too as the scabbing was minimal . She is just the best and I have so much confidence in her treatments. She has a facebook page
0 replies
26 months ago
Plumber with Integrity and reliability
Wonderful service by a qualified professional. I can honestly say his excellent at what he does Professional Quality work Reasonable rates Honest Can't recommend highly enough
0 replies
26 months ago
Pathetic after service
I reviewed an item and was offered a replacement but no guidance on what I need to do to obtain it. I write back and gave my reference no. 571077 but received a response of just thank you , no further assistance. When I tried posting another review on their site they did not allow the review and deleted it z I did not ask for a refund it was offered to me yet I’m just simply dismissed as if I’m a joke . Pathetic service !!
0 replies
29 months ago
Outsurance a NO NO for building cover
My sisters geyser burst and she tried to claim . Their building cover has a geyser claim amount of R10 000 but they are only paying out approx R3000. In afrikaans the saying goes Goedkoop is duurkoop but people if you have a home loan with a bank rather use their building cover insurance. Outsurance is the worst. We have an Absa home loan with Absa building cover and we pay exactly the same with a low excess amount . If you use a bond originator dont let them fool you into taking cover from anyone else but the bank who has offered you the homeloan.
0 replies
36 months ago
BAD Delivery service
i purchase lots of items from Takealot for my company and the one thing i hate is that no communication is sent when they are enroute to deliver. They give you a date and often deliver prior to that or even later but you are expected to sit and wait .If you don;t your item gets returned and you lose the delivery fee. I purchased a Fridge and the delivery person did not wait for my contact to take delivery but left . instead of rescheduling they just cancelled the order and I now sit with a credit of just the amount for the item not the delivery fee. I lose it because some lazy courier did not want to wait a few minutes. I am so done with them and i hope they get serious competition.
0 replies
48 months ago
Poor customer service N1 city
I regularly support the N1 city store when purchasing beans or teas. I was gifted with a bag of coffee beans and my grinder had broken so i made the trip to the store confident that they would (at a fee) grind my beans as it was in a sealed bag and could not in any way contaminate their grinder. I was told no! No reason or excuse, just No - asked to speak to the manager and her behaviour was very unprofessional. She didn't even bother to give me an explanation but turned away after the sales lady explained to her that I wanted to escalate it. I was then asked if i would buy a grinder ?? Well that is the very last time i will support this store and. Its really sad that this service could not be offered but even worse is the poor customer service from the person in charge. I understand if they are not allowed to do it but at least show some damn empathy.
0 replies
53 months ago
VERY BAD APP
I download the woolies dash app and my first order was a nightmare. Ordered wines for my guest at lunch time today . It was scheduled to arrive between 2-3pm and its now 6.45 and no joy . No one responds on the app itself and I called the call center number 4 times and still sitting on the phone as i write this. No flippin response. What is up with woolworths service? This is so frustrating and i am definitely deleting the app. Please dont; waste your time
0 replies
58 months ago
DO NOT BECOME A MEMBER
I cancelled in October and was told that I need to settle in order to cancel as my account was in arrears for 3 months (no one had bothered informing us that it was in arrears) I then arranged with the Debt collector that I would not be continuing my contract which ended Dec but will pay off the 3 months from Jan-March 2021 and that my contract be extended by three months only. The Debt collector confirmed this in writing and it was clear my intention was to only continue for 3 months after end date . I was then contacted recently to say i owe nearly R3k and that i will be handed over. When querying it i was told that because the gym was closed my contract automatically extended to make up for the months they were closed. I have been in contact with Plattekloof gym and am still waiting but am in the meantime being threatened with lawyers. Its basically come down to my word against the debt collectors and yet its very clear from her email that she understood my request.
0 replies
99 months ago
ESTATE ADMINISTRATION - NO FEEDBACK FROM ABSA AFTER 2 MONTHS
So Vanessa Crowe has still not responded to my complaint that was logged 2 months ago. Vanessa Crowe, I need someone to explain to my mom how her husbands wishes were not carried out. She needs to also understand how ABSA did not explain to her late husband that with a small estate like his, there would be no money left after ABSA deducted their portion. Surely when a 70 year old man comes into ABSA for a "'free will" to be drawn up , the consumer must be protected and it should be explained to him that his spouse will end up either not receiving any money he made provision for and how the estate is administered so that he could make an informed decision. Surely ABSA needs to ensure that the client sees a financial adviser before allowing ABSA to administer the WILL. ABSA is ripping the elderly off. There are hundreds of thousands of elderly uneducated people who don't know any better. You should be ashamed.
105 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
7 (50%)