LM
Lybon M
Active since Nov 2013
15
Reviews
0
Industries
Reviews
15 reviews26 months ago
Misrepresentation and poor customer care
Vodacom contacted me to upgrade my contract, I accepted their offer. However the sale consultant did not inform me that the device i have chosen does not come with charger head or adaptor, it comes with the charging cable. When the device was delivered i contacted Vodacom immediately to complain about the fact that the delivered device does not have a charger head or adaptor. I was informed that the device does not come with charger head or adaptor. I informed Vodacom that their conduct amounts to misrepresentation, had i being informed at the point of sale i would have made an informed decision. Vodacom undertook to consider my matter and revert to me, to date they have not contacted me.
112 replies
27 months ago
POOR CUSTOMER SERVICES AND CONTRAVENTION OF TREATING CUSTOMER FAIRLY PRENCIPLE
Poor customer services Branch in Elim they explained what is required to join in a piece meal fashion. I had to go back and look for the information required, even though i did not understand the rational behind the requirement. Telephoned head office to understand the rational the lady did not care. she basically said you must bring the required information or don't join. The information required is proof that i was a member of the another burial society so that they can waive the waiting period. I was a member of ....... burial society for the past seven years and they want proof of payment for the past seven years. The Agent did not inform me when i enquired. The Agent in Tzaneen cannot even explain the rational behind the rule. Should i decide to join will i be treated fairly in the event of claiming or i will get the same service i received at Elim and at Head Office
0 replies
30 months ago
Unfair Treatment
I had vehicle finance with Absa. I settled the account on 13 October 2023. I was advised that it takes three business day to closed the account. However after six business day the account is not closed.
131 replies
33 months ago
Treating Customer unfairly and breach of contract of sale
I bought an item at Truworths Elim, the Item was on sale it was valued at 279.00. I bought this item because of its price. However, i realised later that the item was defective. I took the item back to Truworths Polokwane Landros Mare Street, for exchange. The defective Item was taken by the store and i choose the replacement item. The Item was the same with the defective item except for the colour. When i received my statement, I realised that i was charged R499.00 for the replacement. I contacted your customer care and i was advised to visit the store for further assistance. I visited the Store, in the Store i was referred to a gentleman who was introduce to me as a store manager. He did not introduce himself or tell me his name. I explained my dilemma to him and he immediately indicated to me that there is nothing he can do i must just pay the amount. I then asked him whether i should be made to pay because of the negligence of the teller, she was suppose to inform me that the item price has changed and that i will be charged an extra amount .She cannot just assume that i wanted to pay extra amount. It should be noted that i have already purchased the item at a particular price and i was returning it because it was defective. I was surprised why the store manager dismisses me without investigating the mattter. Nevertheless, he could not answer my questions and he requested that i should leave the store he will call me later, after he has checked the item i had returned. Hardly two minutes after i left the store he called me and told me that i bought a different item and the item was not on sale as the item i returned. Whether this was or was not the case my argument is I did not Agree to R499.00. I then sent an email to customer service, on the 25 of July 2023. customer service undertook to contact me within 48hrs, but failed to honour its undertaking. On the 31st of August 2023, I contacted customer service informed them that they have failed to honour their undertaking. The consultant advise me to lodge a complaint with the Regional Manager. I then requested the contact details of the Regional Manager, instead i was transferred back to the store and the manager failed to provide the contact details of the Regional Manager.
0 replies
39 months ago
Unethical and unlawful conduct
I was contacted by Vodacom Agent regarding my contract. She told me Vodacom wants to give me extra amount of airtime at extra of ten rand. i did not believe her and requested her to send me a quote. Quote was sent on the 31 January 2023. I noticed that she misrepresented the deal. quote said i had fourteen days to cancel. I cancelled within the prescribe period, but Vodacom recharged me with extra airtime. Called vodacom customer care to indicate that i do not have the money to pay for extra airtime and request them to reverse the transection. Vodacom has not reversed the transection even though it was misrepresentation by their agent and i cancelled within the prescribe period.
129 replies
42 months ago
Racist ,unprofessional and misleading conduct.
Let me indicate that I have gone through your reviews and i have no doubt that you provide quality service. However my encounter with Auto Magic Bradburys has revealed that you might not have the good professionals to represent you when servicing your valuable clients or rather your service professional need training on customer care and in managing the client expectation. I had a claim against my insurer (Dial Direct). Claim was approved and Auto Magic Bradburys was mandated to repair my vehicle. In August 2022 i took the vehicle to Auto Magic Bradburys for pre inspection and i was required to pay half of my excess fee, for to Auto Magic Bradburys order the parts. i was informed by Auto Magic Bradburys official that the parts will arrive in a week. After a week or two i made a follow up, i was then told that they don't know when the parts will arrive, it can take a very long time. Alright ,although disappointed by the fact that i was misled, i accepted. However, i wanted Dial Direct to cancel the mandate and take the vehicle to another service provider. Dial Direct indicated that they have already paid Auto Magic Bradbury, even before they complete the work. As a result i cancelled the insurance contract with Dial Direct. I was informed on the 29th of September 2022 I was informed that they have received the parts, i then asked how long it will take to repair the vehicle. I was told that they will call me and inform me how long it will take. On the 30th of September i received an sms that the vehicle is booked for repairs and i must deliver it on the 5th October 2022 at 8h20. I was not contacted to discuss my concerns as per undertaking made on the 29th of September 2022. On the 3rd of October 2022 i contacted Auto Magic Bradburys to check how long it will take, i was advised it will take 21 days. I was misled again. Nevertheless, i arranged to deliver the vehicle on the 10th of October 2022. It was delivered, but Auto Magic Bradburys began working on the vehicle on the 12th of October 2022, two days after it was delivered. I also received a message from Auto Magic Bradburys that my vehicle is at panel beating bay. I was surprised because there was no panel beating required. Subject to correction, Auto Magic Bradburys was supposed to remove the damaged parts and replace them with new parts and paint the vehicle. Work that can take three days. On the 17th of October 2022 i was informed the Vehicle was at body filler. On the 19th of October 2022 i was informed that the vehicle is in line for paint preparation. I don't know what inline for paint preparation means, but my concern is to date the vehicle is still inline for paint preparation. From 19th to 25th of October 2022 no work is being done, work that could take five days why should it take 21 days. I don't know the reasons, but i suspect racism. The reviews that i read regarding Auto Magic Bradburys points that a certian race is treated differently and what i have observed when i was at Auto Magic Bradburys gives the impression that racism is the reason i am treated in this manner, if it was another race the vehicle would have been complete by now and if battery was to be removed he/she would have been informed. I sent message to Auto Magic Bradburys after receiving an alert from tracker, to check whether the vehicle is safe, i was ignored. today i received a message that the battery is disconnected i panicked and sent another message, i received a reply which also confirmed that the vehicle is in line for paint preparation. i was not told why they disconnected the battery. This is unprofessional, the work they are doing has nothing to do with the battery, they should inform me why they are removing the battery What is inline for paint preparation, when you have done panel beating and body filler, why they have removed my battery. Why they were waiting for parts if they can just panel beat the car.
589 replies
42 months ago
Poor Communication
I was referred to this service provider by Dial Direct Insurance. To repair my vehicle. it is now two weeks the vehicle with them. The vehicle had minor damage that require removal of the front and rear door and replaced with new doors. The Vehicle was delivered to them on the 3rd of October 2022. They informed me that they began working on the vehicle 5th of October 2022. To date i have not receive the vehicle. The Vehicle needed no panel beating but i was told the vehicle is at panel beating. Good at giving feedback, but dishonest . however they do not respond to emails and what'sup messages.
0 replies
43 months ago
Unfair Treatment
I lodged a claim with the insurer on the 12 of August 2022. Vehicle assessed and damages quantified. The service provider fully paid, as advised by the insurer, but my vehicle is not fixed as of today 3 October 2022. Ask the insurer to cancel and provide me with another service provider. The insurer promise to get back to me, but neglected to do so. The only reasonable inference that maybe drawn from this conduct is that the service provider is an associate of the share holder or executive of the insurer. Therefore don't care about the client, they only care for the money they receive from a policy number and not a client. In other words you are nothing else than a policy number to them. Join at your own risk, when lodge a claim you will see their true colours.
398 replies
97 months ago
Vodacom extended my contract without my consent.
On the 30th of October 2017, I upgraded my Vodacom cell phone contract at Savannah Mall, In Polokwane. I was assisted by Ralton vodashop agent at Savannah Mall. Ralton upgraded my other number by error. Nevertheless the following day, that is the 1st of November 2017 I returned to the shop. Ralton assisted me to cancel the wrong upgrade. However at the end of November I realized Ralton has upgraded both my numbers. i complained the whole of November 2017, Ralton kept on promising that he will fix the problem. The problem was finally resolved by Vodacom in March 2018 after I have reported the matter to the Consumer Commission. The other contract was reversed and migration fee was set aside. Now the problem is my contract end date was December 2017 and due to Ralton negligence the contract end date has been moved to December 2019. I contacted Vodacom Customer care on the 16th of April 2018 spoke to Zethu, who indicated that it is only Vodashop that did the Upgrade can correct the error. Went back Savannah Mall Vodashop, Ralton could not assist. Therefore Vodacom is benefiting from the negligence of its agents and/or employees. Vodacom has extended my contract without my consent.
212 replies
100 months ago
incorrect billing and flagging account as in arrears
In October 2017 i went to Vodashop Savannah Mall to renew my cellphone contract . Vadocom instead of renewing a contract upgraded my other number. I realized this on the 1st of November 2017. Notified vodacom they promised to correct the error. In the process of correcting Vodacom they upgraded my other number . Went back and complain, they promised to correct, but up until to date they have not corrected their error and that has an effect on credit status. They say i owe them three thousand rand, but my contract is flexi R200 and flexi 55 respectively. upon inquiry i was adviced that i owe them migration fee. i did not request for migration, i only requested that they correct their error which they have not corrected to date . Today i called Vodacom Spoke Delie Call ref : ********** 282 she basically said i must pay and they will refund. I never budgeted for that amount and i cannot wait for them to refund me after 14 days. She told me that i either pay or my account will reflect as in arrrears even if they are aware that i do not owe them. i have been with vodacom for more than ten years their error and their system should not prejudice me. Is their error and solving it should not create problems for me.
525 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (46.666666666666664%)
1 Star
7 (46.666666666666664%)