Active since Dec 2013
I would like to write a review about Auto & General
I fail to understand how a big franchise like this can have such bad service. Made an only purchase end of Feb. Logged a return 12 March. Followed up with emails and calls. Today is the 26th and my order is still laying here with no feedback. WTH
I am from CT. Had my milex vacuum for about 2 years now. The vacuum bag is now worn out and the foot lost a wheel. The great disappointment is replacing an item. A bag costs R80 but can only be purchased in JHB. They cannot replace the foot. With that being said, when living in CT, but a vacuum that spares is available in your own province.
Terrible service. Seems to me they target the elderly and then debit their account without authority. Their contact details seldom work. Please be careful of them!
I purchased a double bunk in August 2018. To start off, the double bunks had glossy paint marks on as if it was touched up after it was sprayed. Luckily they attended to it until I was happy, At the same time I ordered 2 mattresses which I collected after setting up the double bunk which I was told was of better quality than a mattress purchased earlier in the year. Well I purchased it and decided to give it a chance, bit when you have tween kids sleeping on it, they cant really tell you whether it is ok or not. 9 months later one can feel the base when you sit at the end of the bed (which only happened by chance as I went to sit there) and after advising HO they told me I was suppose to advise by 6 months yet there is no T&C on the invoice,. word or advise don't waste R700!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On the 26th of April 2015 my sister went into Ackermans store to purchase some clothing for her 9 month old baby. When she was in the line to pay for her items she turned and paid attention to her baby. When she turned back she noticed her bag was open and her purse was removed. She alerted the staff immediately and the manager who was not in the front at the time and he did not come to the front immediately. He showed no sympathy towards a mother that has just been robbed as they were in such a hurry to close the store. When I approached him he said that the cameras didnt work and they have no procedure of what to do in such a case. When I contacted the centre Security the next morning and explained they were surpsrised to hear that the cameras at the till didnt work and nor did they make use of the panic button that they have. I would assume that they could have close the doors, alerted security and the victim and security could have dealt with the customers. Sadly nothing has happend to date. I think that ACKERMANS could really compensate to all she has lost. I went as far as approaching some of the customers who were standing close to her. It was a very traumatic experience.
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