Active since Dec 2013
26
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26 reviews6 months ago
Poor Customer Service
On 22 September I rep**** to an email containing an upgrade package to Lauren Petersen (MTN Parow Center), I mentioned that I am not interested in upgrading my contract I would like for my account to be switched back to prepaid upon expiration of my contract (31 October 2025) Lauren never rep**** to my email and I never got a chance to follow up until last week, I went to the store explained to the ladies at the front desk that I've sent an email to Lauren and I never received any response, they advised me to dial the 135 number to cancel my contract. Today Monday 27 October 2025 when I called the number I was told that the cancelation takes up to 20 days and I will still be liable to pay for October and November, I don't agree with this, if Lauren rep**** to my email to explain the cancelation process, I was going to do it immediately on 22 September, but she never responded and I refuse to take accountability for this, according to MTN there's nothing they can do about the poor communication from their side I will just be kept liable to pay, what kind of service do they actually render to the public, this is daylight ******* to keep a client that went through lengths attempting to communicate, no way!
0 replies
6 months ago
Cartrack The Biggest ****MERS!!!
On 14 October 2025 I made a payment of R531, 58, that was for September and October, on 15 October 2025 Cartrack debited R265, 79, on 17 October 2025 they DebiChecked an amount of R324, 79, I have been going back and forth with this company questioning them on the deductions they make from my account, I never get a satisfied answer, they owe me for since I started with them back in 2023 for overcharged debits, yet they are still continuing to debit ridiculous amounts I did not agree on, I am so sick at this stage I just need to cancel this device as this is daylight *******, how do you go about ****ming your clients like this!!! Come on Cartrack.
106 replies
7 months ago
Furious of being overcharged by Cartrack!!!!
On 03 September 2025, I sent the following email to Cartrack : Good Day I trust that this email finds you well. Please note that a debit order with an amount of R870,00 and DebiCheck that amounts to R929,00 were deducted from my account on 29th and 30th of August, I am furious because for months an amount larger than the agreed upon R250,00 were deducted, when I queried this all I was told was that there were extra benefits added to my account, how do you begin to add extra benefits to a client's account without the consent of the client, and on top of that you (Cartrack) never reimbursed me for all these months extra unauthorized deductions made from my account.... Now this!!! I agreed to R250,00pm, nothing more, nothing less, I understood the R870,00 for re-installation but the DebiCheck I couldn't reverse so I had to reverse the amount of R870,00 just to get some funds back, please in future do not DebiCheck from my account, and just deduct the R250,00, my agreed debit date were for the 15th, now you are deducting on 29th and 30th, do not **** your clients in this manner it is ********* and unacceptable! I would like for cartrack to reimburse me with each and every extra cent deducted from my account since I became a client or I will divert to legal action, as this was not what I signed up for, I am disgusted by this, that is the reason why consumers don't want to sign up to these agreements, this is a bridge of contract!! I hope to hearing from you soon... Regards Samanthia Gasment ID: 8503050105084 CELL: 068 160 5422 They responded saying the matter was escalated to the relevant department and that I'll be contacted soon. I was never contacted, yet on the 15th September 2025, an amount of R265 were debited by them on my account, I agreed to R250 and they still owe me outstanding balances for all the previous months since I started with them for overcharging me.
53 replies
21 months ago
Car Care Clinic Bellville... Goodbye for good!!!!
Last week Thursday 1 August 2024, I booked my vehicle in for a diagnostic scan at the Car Care Clinic Bellville branch, they called me back saying the scan showed nothing wrong with my car I then opted for the car to be serviced (major) as I knew something wasn't right with my car, while preparing my car for service they called me back with a list of apparent issues that amounts to R38446. 50, I asked them to just do the service and to replace the light that were out (left number plate, breaklight and park light) fir the globes I was charged R35 each (R105), on Friday the engine light appeared like before the service, I immediately contacted then via WhatsApp as I said I would do after the service was done, they never responded with a solution, later that Friday night as I was about to park in my garage I noticed that the globes that were supposedly replaced were still out, I've been swamped with work and could only send a message this morning bringing it under their attention.... However to other consumers considering Car Care Clinic Bellville, please don't the service is not as up to standard as their web page.....
0 replies
27 months ago
We buy cars are the biggest ****mers!!!!
On 5th December 2023, my brother bought a Chevrolet bakkie in our company name (Gasment and sons), upon purchase sale executive (Stefan Van Dyk) at the Richmond Park branch (Cape Town) promised that the registration documents that would enable us to insure the vehicle would be ready for collection within 2 weeks of purchase, with that promise we went ahead and added branding to the vehicle because its sole purpose was for business, 2 weeks passed and we found that the vehicle had some mechanical issues that weren't stipulated on the declaration form, we tried to fix some of it also had a tracker installed in the vehicle, paid a large some of money besides the R88 000 that was spent on purchasing the vehicle, 4 weeks passed still no sign or call about the registration documents, then on 9th January the problem we found with the brakes got worst and that is when my brother decided to take the vehicle back as they are delaying us as the vehicle had to go to George. On 10th January 2024 my brother took the vehicle in, they took the vehicle and still today after numerous attempts visiting the branch no refund has been made towards the vehicle they received, the promises went from examining the vehicle, checking the Mileage to a negotiation gone wrong with each attempt there was a promise of the money being paid in all empty promises... This morning (26 January 2024)I personally spoke to a lady her name is Shame who promised to follow up and call me back at 12pm, it's 13:17 nothing, no call no ipdate no money... We are at a point of resorting to the media if they don't pay our money as promised.
174 replies
40 months ago
I justbwant to say t...
I justbwant to say thank you to liam and erin at we buy cars epping branch they were great with thier assistance alwith getting a new car
132 replies
43 months ago
Vumatel Poor Service Provider!!
On 20 August 2022, I made a payment for fibre installation, I received a notification stating that I will receive correspondence within 5 working days, however I received an sms 2 weeks ago to say that there was a delay in my area. On 9 September 2022 they called and I was unable to answer, I then responded on the link they sent to have me contacted by one of their agents on the same day, I was notified that someone will call me on Friday 16 September 2022, I waited the entire day and nobody called me. This morning 19 September I emailed them stating my frustrations regarding their bad service and requested for subscription to be canceled this after I already made payment on 20 August 2022, I received a call and again requested a cancelation, the lady that called never once apologized about the delay, nor did she put in effort trying to get me to change my mind, she just accepted and hang up the call. I am beyond angry as I had spent a lot of unnecessary money on data whilst the fibre should have been installed weeks ago, and then yet no apology this is just unacceptable.
266 replies
46 months ago
Moody Waitress's service sucks!!
Yesterday, Saturday 25 June 2022 round about 15h 00 myself and a friend of mine went to Spur Tyger valley with the intention of relaxing and enjoying a great meal while having a nice conversation away from our busy schedules, however all we received was awful service. We were served by a waitress named CHARLENE... Omw what a terrible person to deal with! , she was moody while serving us, she literally threw my friend's starter at him and the containers with the sauce that comes with the Buffalo wings were sticky and had sauce spilled on the outside (I had to wipe it off myself), if asked a question she answered in an irritated, blunt manner, our experience became extremely unpleasant, therefore we decided after our main meal and had spent over R500 to rather go somewhere else for desserts, after leaving the restaurant all we could talk about was the ridiculous service we've received from Charlene. This wasn't my first time visiting a Spur, I mostly go to Spur Parow Centre or N1 City Spur, I have visited Spur at Grandwest and the branch in Port-Elizabeth before, but this was the first time I received service as poor as this, my first time at Tyger valley Spur and probably my last time at this branch, this waitress changed how I perceive the entire branch in a matter of seconds, it's saddening.
0 replies
58 months ago
Poor Customer service
On 26 June I sent a message to Eskom explaining my experience woth my electricity, I never got a response on the sms. Then I called Monday 28 June, I received a reference number. On Tuesday 13 July Eskom staff came out to confirm what the problem was, before the guy left he said he wrote a full report which he'll hansover to the electricians immediately when he gets to the office, I asked him when they'll come to resolve the problem, he told me that same day 13 July... Today is the 25th of July a month after this problem started, I can still not use any of my appliances because the power supply is so significantly low. So my question is, who are Eskom here to serve? Are the community of any importance to them? Who will take responsibility if any of my appliances became faulty during this month? I am beyond frustrated, no paying customer should be treated like a thief, they drive pass thiefs who steal electricity every day in our community, yet those people get electricity I don't get, so once again what happened to equality? I'm being treated unfairly, I know about a lot of people who experienced electricity failure during this month, their problem have been dealt with, it's winter how can you sit without electricity during winter, when this problem occurred schools closed, I still have this problem and schools are starting again after 4 weeks... This is the most ridiculous service ever!!
0 replies
61 months ago
Poor Customer Service - Repetition of the exact same lame excuse
Good day I just want to convey my frustration towards your team at the Mitchell's Plain branch, today is my third time at the Sassa offices for a confirmation letter for the exemption of my son's school fees. Everytime I have to turn around because 1st, they only help till 12pm, secondly they're always saying that they're short staffed, then they're permanent excuse is that the system's offline, like at this very moment I've been standing in this line since 7 this morning, the staff here never starts at 7 they only came out now to say that the system's offline (like both the pther times I came here). I just feel that these lines are highly unnecessary, if they start on time (07:h00) then al these lines can be avoided, I have a certain time in which I need to submit the confirmation letter to the child's school, but every time I come here the system's offline, this is extremely frustrating.
0 replies
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