EC
EC C
Active since Dec 2013
10
Reviews
0
Industries
Reviews
10 reviews50 months ago
Hat's off to Viziatech support
I bought a UPS for my router via Takealot. I got good service from the UPS, but over time the battery degraded (as batteries do). I queried how to have the battery replaced and was dealt with efficiently and professionally. Hat's off to the support team.
0 replies
65 months ago
MTN Mission: to make customers lives DARK
Cancellation reference number 296 684 991. I applied for a cancellation 1 day after taking out the contract with the number 0782389877, but it's been an endless and time-consuming effort as the staff who work in retentions / cancellations either do not answer the calls, or there is not enough staff o the call centre routing system is ******ed. Whatever the reason, please cancel the contract as I have such poor connectivity It's like it is not connected. When trying to cancel a contract whether from home or from an MTN store, one can easily be on hold for hours. Why? Are there that many unhappy customers doin gcancellations, Understaffed or just a ploy to get customers to give up? And why is the process so rigid? Life is not rigid. You can't reach management because they hide behind the call center as that is the only way to contact mtn. The replies are just templates of ****py responses. (I'm sure you can't wait see what inadequate reply we get a how much Inaction this will lead too). I'f it's so bad here how much worse must it be in the rest of the African countries where mtn has services?
0 replies
67 months ago
Vodacom/Vuma poor service
Vodacom/Vuma I have a firbe line with Vodacom/Vuma. I work from home and starting on the morning of 16/10/2020 the service has slowed to less than 1 Mbps. I logged a Service request SR201016-759968 which was closed with no reason given. This is extremely poor service from a big player in the industry. Many too big to give a damn about the paying customers. The problem has not been resolved. Try calling the help line - no answers, probably thousands of complainers on the line. Hopefully someone with the customer in mind will she this and take action to resolve the issue.
159 replies
68 months ago
Standard bank service and greed!
I have a revolving credit facility with them. I settled the loan in June 2020, but didn't close the account, " just in case". Issue one - they continue to charge a credit insurance fee even though I didn't owe anything. (More like mafia-style protection fee). Issue two - after two months of not owing anything a deduction is made from my cheque account. I mean ***? Issue three - I send an email requesting that the account be closed. The ( trained?) Consultant, Anna Khoza, requests my card number and expiry date of card. It's a loan account, What card??? Also asked for ID number and what other products I have. I answer, but still the robot-like (trained?) Consultant patiently awaits my response. I am patiently awaiting a competent human call me.
106 replies
77 months ago
Danny's leaves a bad taste in the mouth
On Monday 23/12/2019 at around 5:20 we decided to buy some food to take home. We decided to buy some curry from Danny's House of Curries at Montecasino. It's a small shop with a few tables and looked presentable. First issues: no samossa's -if it's on the menu, it should be available. Second issue: only cash accepted. The excuse given was that the card machine was not working. Really? You running a business in an international destination, catch a wake-up. (Maybe an accounting "issue"?) We really should have seen this as an omen and just walked away but instead order some mutton curry to take away. Third issue: the manager was not available to sign the receipt to allow entry into the promotional competition. When we got home, we warmed up the food and that's where the 4th issue surfaced - the food smelled bad. Nothing like a curry at all, not like any food I'd even eaten. I chanced tasting it and what a mistake that was. Would not feed it to animals. My wife wanted to call the "restaurant" but could not find it listed on the Montecasino websites - why not Montecasino? Embarrassed? We dailed the number on the receipt and managed to get the managers (Justine) number (she was still not on site). My wife spoke to Justine and conveyed her unhappiness about the quality of the food. She didn't seemed to bothered and claimed no other complaints had been received that day. How would she know, she wasn't there. When she was challenged to taste the food, she claimed that she didn't eat curry. What!? Me impression is that shop owner is hustling and it won't last much longer unless they learn a thing or two about quality product and service.
0 replies
79 months ago
Greedy Bank
I have motor vehicle finance with Standard bank. As part of the agreement I chose to take out credit life insurance. My understanding is that the insurance is meant to cover the outstanding balance in the event of death. I believe that the average mam-in-the-street would have the same understanding. I noticed that the life cover premium stayed the same regardless of the balance which reduced monthly. When I queried this I was told that I had selected a Level Premium Rate. That detail was not disclosed to me by the agent, and I would certainly not have gone with that option. Why would that option even exist? Either there is a big training gap or the agent acted out of greed for commission. Anyone with morals and a desire to promote the company brand should be thinking about the best interest of their clients rather than having a greedy attitude. Hope this acts a caution to other potential clients of Stand Bank Asset Finance division and that someone with any sense of morality will address this issue. Some of Standard banks value: Serving our customers We do everything in our power to ensure that we provide our customers with the products, services and solutions to suit their needs, provided that everything we do for them is based on sound business principles. Upholding the highest levels of integrity Our entire business model is based on trust and integrity as perceived by our stakeholders, especially our customers. Are they living up to their values? You be the judge.
105 replies
82 months ago
Anton Elliott - a star
I am incredibly impressed with the service that I have received from Anton Elliott, a Retirement Benefit Counsellor at Old Mutual when he handled my request to exercise an Annuity Option. He was patient and took the time to understand my needs. He gave appropriate advice and never pressured me, rather informing me of the impact of my decisions. Anton followed up on my queries and responded promptly. Compared to the other responses I had dealing with the service desk was like cheese and chalk. We need more Anton Elliotts in the world.
105 replies
82 months ago
Rotten olives on fancy plates
On Saturday, 06 July 2019, a few family members and I did the Park run ant WITS and thought we'd try out the Olives & Plates restaurant at the WITS Club. Let's just say: "Once bitten, twice shy". We were actually warned by other participants of the race that the service was shoddy, but unfortunately didn't heed the warnings. Hopefully others reading this will. The waiter was friendly, took our drinks orders but we waited an unnecessarily long time for them to be served. It took 15 minutes to serve 3 drinks and another 5 to get the other 2 drinks after which the waiter walked off even though I told him that we were ready to place our orders. I had a look at the bar area and saw that there was enough staff members, so that should not has been the issue. After order were placed, we again waited unnecessarily long for the food to be served, over 30 minutes. We talking about breakfast here, toasted bacon & eggs, poached egg and avo - nothing exotic or complicated, so what's the excuse? I had avocado and egg on rye. That wasn't rye - it was a piece of wood disguised as bead. I simply couldn't cut through it. I told them to take away and take the charge off the bill, which they did. I was offered a replacement meal which I declined - how long would I have waited for that?? We sat outside at concrete tables, on plastic chairs. We didn't care the fancy plates are used nor that there are fancy smears on the plate, just provide good food and good service. 5 people, will now tell 5 of their friends about their BAD experience at WITS Olives & Plates restaurant at the WITS Club…
0 replies
89 months ago
Standard Bank Xmas Grinch
I received an SMS informing me that: " for your convenience, your Vehicle and Asset Finance debit order for account no ending with 0002 will be processed on the 15 Dec’18 to give you time to enjoy your NEXT family holiday." How the hell am I supposed to enjoy my holiday when I don't have any money left? They have the gall to assume that we have the funds to cover the amount s due! What a nerve. It's an outrage. They are violating the contractual agreement regarding agreed debit order dates. What recorse does the customer who keeps these money grabbing corporates in business have? The best thing to do is vote with your feet.
105 replies
102 months ago
Cash Finance Charges rip-off
I noticed a charge on my Standard bank Master card Credit card statement for Cash Finance Charge and queried it. The explanation given is that the charges is again Cash transactions and transfers to other accounts - this is understandable except that the client is not made aware of all charges and there conditions. So I transferred funds into my credit card to settle the balance, but I just rounded the amount and was left with a balance of R6.87. I was charged R222.41 on a balance of R6.87! I queried this and the answer given was that you will be charged until the cash balance is zero. What a rip-off! I'm changing to Capitec
105 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
6 (60%)