KC
Karlien C
Active since Dec 2013
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Dis-Chem, Disservice (at Cape Gate Shopping Centre)
I asked for a simple health product and was referred back and forth between three staff members *twice*, none of whom seemed to know their own product aisles. One staff member looked half-asleep on her feet, while a young man was far more interested in hanging out and chatting with his five colleagues than assisting customers — all right in front of us during working hours. A week later, another incident: I stood in the self-medication queue while staff members lingered nearby but never bothered to assist. Customers literally ended up staring at each other, waiting to see who would be helped first. No one won — because no one showed up. I eventually left without being assisted. Cape Gate Dis-Chem, you cannot afford this level of service. Wake up. Get a professional team that actually wants to work and appreciates the customers — and the money we are ready to spend on products you apparently don’t even know are in your store. I won’t be returning. Go Clicks!
0 replies
3 months ago
No Glow at Glow Nail Lab Cape Gate
I had a very disappointing experience at Glow nail lab in Cape Gate. I felt completely ********** for the service I received. The nail technician was unprofessional, made insulting comments, and asked inappropriate personal questions that made me uncomfortable. The quality of the work was extremely poor — my nails honestly looked like it was her first time doing them. Uneven, messy, and far from what I paid for. They also list services they don't provide. On top of that, the salon itself looks run down, with no welcoming atmosphere or sense of care for clients. Overall, the experience felt rushed, uncomfortable, and unprofessional from start to finish. I’ll be voting with my feet and will never return.
0 replies
9 months ago
No service from Transunion
All my paid up letters and clearance certificate sent two months ago but still flagged. Been calling numerous times and sent emails since May but no response. Please assist!!
0 replies
16 months ago
POOR EMPLOYEE COMMUNICATION- OFFENSIVE LANGUAGE
As a loyal FEMALE customer, I feel compelled to bring to your attention an unsettling incident that occurred at your Cape Gate store (#546) today at approximately 12:55 PM, Truworths Man. While at the cashier point, I was subjected to an inappropriate and highly unprofessional conversation between two young male employees. They engaged in a loud discussion, using metaphors involving fire-making and wood as a thinly veiled disguise for ***ual innuendos and remarks about women. Due to my expertise in linguistics, it was clear what they were alluding to, making their behavior all the more egregious. To compound matters, this conversation occurred in the presence of my 15-year-old daughter and me. Not only was I disrespected as a customer and a woman, but my daughter was also objectified during their exchange. This blatant disregard for respect and professionalism is unacceptable and directly contradicts the values I associate with your brand. I strongly urge you to review the camera footage from the specified time and date to identify the employees in question. Such behavior requires immediate attention, not only to safeguard your customers but to uphold the reputation of your brand. These employees would benefit from immediate intervention to educate them on professional communication, workplace behavior, and the impact of their words on others. As a linguist and an educator, I understand the power of language to either build or damage relationships. In this case, their language was deeply offensive and damaging, reflecting poorly on your brand’s commitment to fostering a welcoming and respectful environment. I request a formal follow-up detailing the actions your management team will take to address this matter and prevent similar incidents in the future. Your response will greatly influence my decision to continue supporting your brand. Thank you for addressing this matter with the seriousness it deserves. I look forward to your prompt response.
221 replies
31 months ago
MERCILESS AND USELESS ABSA BANK
On Wednesday 13/09, I noticed an unauthorized ABSA debit order of ALL MY MONEY from my account. This transaction was not only wrongful but has also caused significant financial and emotional distress in my life. Despite my numerous attempts to resolve this matter, the situation has not been rectified. I have experienced a complete breakdown in communication between different departments within your bank, exacerbating the problem further. It appears that my case is not being handled with the urgency and seriousness it deserves. It is disheartening to think that a once reputable institution like yours can allow such negligence and incompetence to persist, especially when dealing with the HARD-EARNED money of your customers. WHAT MUST I DO? I have diligently reported the issue to your customer service department and have been promised resolution on numerous occasions. However, these promises have proven to be empty, as my account remains debited, and I have yet to receive any concrete feedback or a timeframe for the resolution. The lack of communication and transparency from your end has left me frustrated, anxious, and emotionally drained. Furthermore, I am deeply disturbed by the daily calls I receive from your representatives, all of which end with vague assurances that the matter will be resolved soon and the wrongfully debited amount will be refunded to my account. These calls have only served to heighten my anxiety and have had a detrimental effect on my overall well-being. While you have the money to prank the public with your foolish and empty commercial promises, I urge you to rather spend your time to conduct a thorough investigation into the wrongful debit, provide me with a detailed explanation of the situation, and expedite the process of refunding the debited amount to my account. Additionally, I EXPECT A FORMAL APOLOGY FOR THE DISTRESS AND INCONVENIENCE CAUSED BY THIS INCIDENT. You have no time nor respect for trusted clients, their families, or their contexts. You have no idea what urgency and seriousness mean. Merciless, however useless as well.
131 replies
31 months ago
FNB Cape Gate Shopping Centre - 10 stars worth!
After a terrible ordeal with ABSA and being a loyal client of this bank forever, I have decided to move to FNB. The service I received yesterday was phenomenal. If you are in the Cape Gate shopping centre area, and you are an FNB client, I encourage you to engage with their super helpful and efficient staff. They are professional and friendly and set an example for how service must be delivered to clients. Thank you and looking forward banking with you!
131 replies
31 months ago
SHAME ON A PATHETIC ABSA
SHAME ON ABSA! (Is there a minus 10 star??) A week ago you admitted for wrongfully debiting ALL my money in my account. It took you SIX days to credit me while admitting your mistake???? And the audacity to charge unpaid fees due to your debiting wrongfully. After a battle and a half and dozens of e-mails, messages galore on Facebook and fruitless phone calls to USELESS staff, you eventually credited me. AND LOW AND BEHOLD it went off again and this afternoon yet again. Now ABSA just informed me it will take 4-5 working days to resolve? I am waiting for my money which I worked hard for and guess what, what I need to live. I have zero left. SHAME ON YOU
262 replies
43 months ago
YAGA - worth it
<div>The Yaga-initiave is simply fantastic. There is a great range of products on offer at very reasonable conditions. The support team is very good at listening to my wants and needs to make me very happy (as a customer as well as a seller) with the result. I have been selling and buying on this platform since 2021- a life saver covering those unforeseen expenditures. I am always looking forward to going back when I have someting to sell or is in need of a unique find. In my opinion it is hard to find better value for the quality, especially for pre-loved item. Hats off to a ship run tight. It shows!</div>
133 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)