LM
LEFA M
Active since Dec 2013
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Excellent Customer Services - Boitumelo Rakatane
I would like commend Boitumelo Ratakane on her service. I have had the pleasure of getting through a couple of times and she is always very diligent. I have spoken to a number of consultants with regards to my PMB application. I have only really gotten answers from her and if she cannot provide them, she always commits to getting the necessary assistance I need. (Sticks to calling me back on the agreed time) Very impressive and Client obsessed. She is truly an asset to the organisation.
56 replies
10 months ago
Great Service
Once again, Momentum made the claim process as simple as possible. Not only was Audrey Mabena, empathetic and patient - but she was professional and made the claim process a breeze. My claim CP1154351MP was sorted within 24 hours. Exceptional service.
53 replies
16 months ago
No service at all.
Worst mistake I ever made is binding myself to a 3 year contract with Cartrack. The Carwatch system is an illusion in making people, think they are safe. The only thing that works is automated voice prompt, if you don't switch the Carwatch function. If you don't answer that call, no one even bothers to call. And if they do call a you don't answer, no security company pitches to check on you. In fact, the Carwatch function gets disabled. I've tried so many times and I'm simply relieved that my contract is ending this year. If they do call, they call hours later. Like ***! To make matters worse, there are a couple of us that have experienced the same lousy service. I've seen they're competitors in action and I'm definitely jumping ship. I repeat, don't fool yourself and think you're safe using Cartrack. False advertising.
56 replies
19 months ago
Poor Service
First MTN increased my installment amount with 3 months of taking the contract, without any notification. Then months down the line after I cancelled my contract, they give me the runaround with regards to refunding me. On the 31st of July 2024, I was advised that I would be refunded within 21 days. I followed up today and was advised the ticket was closed yesterday on the 10th of September 2024. The conclusion on it is, I would have to go to any MTN branch, to get my refund. I got the contract online, was paying via debit order and now have to get my refund in a branch? They probably say they're a cashless branch too. What pathetic service. They clearly don't value their customers.
0 replies
21 months ago
I would like to write a review about Cartrack
I would like to write a review about Cartrack. I am with his service, but still sceptical about the future response time
58 replies
25 months ago
The Box I purchased the Bicycle in, was in shambles
The Box I purchased the Bicycle in, was in shambles. I was already not looking forward to the product. The product is fine, but didn't come with tools to assemble. The screen magnifier seems to be a second hand as well. I have attached the pictures of it. I don't think I'll utilise the service again.
0 replies
44 months ago
Prompt and excellent customer service
I would like to thank Wynonia Oosthuizen for her prompt and excellent service. She understood my situation and made it effortless. For that I would like to thank her. Keep it up Wynonia
74 replies
64 months ago
Unauthorised debit and bad service
Adt attempted to deduct a payment of my account out of the blue on the 8th of Jan 2021, of which they have my deduct date of being much later in the month. On top of that I was not consulted that this amount would be deducted from me. I contacted them the same day and the consulted even confirmed the date they have o their side - she also could not advise why they attempted to do so. She advised she would escalate my query as urgent and someone would contact me. No one contacted me - today I get a threatening message to pay to avoid suspension of service. Reading other people's comments, is clear that this kind of service is a norm. Disappointed
56 replies
64 months ago
Fraudulent account opened in my name
In December 2020, MBD notified me that I have not made payments on Homechoice account. That's I realised an account was fraudently opened in my name. They advised me to contact Homechoice. I contacted Home choice and they requested I send them docs, of which I did. But MBD is still contacting me. I followed up with Homechoice, they advised the relevant department should've advised MBD that the account is being investigated and not contact me. I was also advised that the investigation will take 30 to 90 days. So which means MBD's rude collectors will continue to harass me till then. Such disregard by Homechoice is unacceptable
112 replies
69 months ago
Pathetic service. In fact, no service
I have been calling for more than a month, with regards to network issues in my area. Spoke to a number of consultants. They would always confirm my details, but never bother to call me back if the line gets cut off. Even provided them with alternative numbers and was advised those numbers were not added on the queries logged. Some queries were not attended to and some closed without even being contacted. Requested a refund as well, still have not been contacted. It is clear they do not value us as customers - as I see a number of customers have complained about their poor service. Nor has the business bothered to respond. We might as well jump ship for those that eager to please their customers.
0 replies
Review Distribution
5 Star
6 (37.5%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
8 (50%)