GE
gehan E
Active since Dec 2013
9
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9 reviews55 months ago
Tile Africa poor service
I purchased 38 m2 of 1st grade tiles from the Kenilworth branch. My tiler informed me that 5 boxes were repackaged tiles in a taped up box of different size tiles. I bought 1st grade tiles so I didn't expect to be given the wrong batch tiles. When I complained to the consultant she in a rude manner told me that my tiler should have checked the batch numbers. This is not my tilers duty to check but this should be checked when my tiles are given to me from the store. Customers please be careful when dealing with this store.
53 replies
55 months ago
Clicks 3 for 2 specials
Today I tried to purchase 2 face products on Clicks 3 for 2 specials. That is a foundation, a blush and a mascara. All good until I arrived at the till to be rather rudely told that the mascara does not count as a face product, it counts as an eye product. Please Clicks can you be more specific about what constitutes a face product so that I am not embarrassed at the counter again. I would like to get a reply from Clicks.
0 replies
68 months ago
SBIS does not care about its policy holders!!
I would like to complain about the frankly pathetic service I have received from SBIS. My car was in a really minor accident on 20th August - drove over a pothole - and the differential needs to be replaced. After THREE weeks of waiting for an assessment, my claim was approved. Now after a week of the claim being approved with I am still waiting for my car to be fixed. The car is at Auto Atlantic in Cape Town who have declined to replace the part as SBIS is reserving their right to exercise the clause in their policy that says that they have the right to put on a second hand part which I have been told that comes from another car that has been written off. I must add that I do not pay a small premium. My premium is approximately R2900 per month. I did not get the chance to even choose the new part over the second hand part from a written off car. I haven't received any excess quote now have I been given any date for my car to be fixed. So one month later, after driving over a pothole, I still do not have a car!! My emails are being ignored and my car has not even been moved to the new workshop to fit the part from a written off car. I have requested also to know what the guarantee on this part and work is - but no reply. I really would like anyone out there to advise me on what to do further. My appeals fall on deaf ears. All I can say if anyone is thinking about this insurance company. Buyer Beware!!
106 replies
69 months ago
Pathetic administration
Absolutely pathetic service from administration staff. They do not answer their telephones, answer emails and no one is allowed to enter the campus. No surprises they do not respond to Hello Peter complaints. Be warned.
0 replies
92 months ago
Standard Bank poor service
This is a review on standard Bank international banking section. Try contacting their call centre to find out where your inward funds are. I waited 15 mins on the call centre. My money ran out. I am calling from out of the country. The call centre encourages the caller to send an email. Good luck as the email doesn't exist. What a joke. Colleagues did a transfer from the same bank at the same time. fnb and ABSA account holders both received their funds this morning but not standard Bank. They state they have a delay of up to 3 days on their inwards funds transfer. Wonder what they do with the interest accumulated on these funds lying in their accounts for 3 days. Advice do to anyone thinking of opening a standard Bank account. Think again. And the response to hello Peter is anot automated response. No one ever gets back to you actually. Please hello Peter do not list standard Bank as a company that responds because they do not respond.
210 replies
104 months ago
Non-existent customer service
I opted to take the top-up insurance option with my car finance with Standand Bank VAF. My car unfortunately was written off. The insurance settled the claim and now I have to put in a claim with VAF insurance claims. This is proving to be very difficult. I have sent an email requesting assistance as I am out of the country. The first email went on 2 October. To date no response. I received an email from VAF with attachment detailing the process and forms to be completed. What a joke - the attachments were blank or in an unreadable format. Today I called the call center from overseas and waited 16 MINUTES without the call being answered!!. This is exceptionally bad that a call center for an insurance company expects their customers to wait more than 16 MINUTES for the call to the answered. Is this a nefarious way of trying to avoid claims??? Well if I could actually reach ANYONE at this company, I would be able to find out. Good Luck to anyone who has a claim with VAF insurance!! I will keep everyone posted.
61 replies
104 months ago
no customer service at all
I informed standard bank on 28 September that my car had been written off, a settlement payment was due to be made to settle this account and asked them not to debit my account on 1 October. However, sadly, no response from Standard bank VAF expect to say that they had referred my account to VAF insurance claims as I have top up insurance. Needless to say, my account was debited on 1 October even though my account was paid up. I have now spent at least 3 days being promised a response from their complaints resolution centre who are no better than any other department in terms of customer non service. I have been given a reference number which is ********** 621. My account number is ********** 70002. VAF will not even give me a statement of my account, which I am entitled to by law, so what is the delay. I'm not even putting in a claim at this point, I just want my debit returned as the account was settled. I therefore cannot understand why I keep on being referred to VAF insurance claims. However, no one can answer my questions or assist me with this.
122 replies
104 months ago
Bad service - delaying payment
My car was in an accident on August 12. The claim was approved and the AOL sent on September 19th. I send back the signed AOL on 20th September. Despite emails to the agent, who I will not name online, when my son called today to find out about payment, he was told that the signed AOL was not returned. I have proof that it was sent. When he asked to speak to the agent, he was told that the agent was not at work today and noone else can access his computer to check. Once again it is getting to the first of the new month and like last month my debit order for a car I no longer have will be debited on my account. This will surely affect the settlement amount which will have to be recalculated and then I will have to sign a new AOL with more delays. I was actually very upset to read more reviews on this forum, where the same thing happened to other people. More upsetting was the Short term insurance ombudsmans report for 2016 which gives statistics on the number of complaints received against SBIB as well as their having a 29% overturn rate from the ombudsman on their complaints. In other words 30% of the complaints were upheld by the ombudsman. I find this all very very worrying and would appreciate a reply from someone. With this type of service and ombudsman report, SBIB do not seem to be a company that inspires confidence. Please assist.
183 replies
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