HZ
hebert Z
Active since Jan 2014
14
Reviews
0
Industries
Reviews
14 reviews11 months ago
Bank account FICA harassment
Since last year I have constantly been receiving requests to FICA my bank account, which I have comp**** with. Now I am constantly bombarded with the same requests, even after I called the call centre and FICAed my account, a process confirmed by the person I spoke to as completed. These messages are anxiety inducing as they contain threats to block my account, if I dont do something that I have already done. I am disappointed and considering leaving Nedbank despite my over ten year old banking relationship with Nedbank
0 replies
25 months ago
Brand new fridge stops working less than two months after purchase
I bought a defy C600 (DAC700) fridge on the 7th of February. It stopped working on the 30th of March. This is supposedly one of their higher end fridges. First the fridge section stopped cooling, then the freezer followed a few days after. A call was logged via the retailer, up to today (5 April), noone has called me. I WANT THIS PRODUCT replaced because problems like this should NEVER happen so soon after buying it BRAND NEW. Defy is certainly no longer what it once was
53 replies
27 months ago
ZERO SERVICE
NEVER DO BUSINESS WITH A COMPANY LIKE THIS! I have no internet for the past 24hrs. I have been calling the support number and have spent over a hundred rands, until airtime ran out. I will soon be cancelling this ONE SIDED contract, but am worried that might be another battle I have to go through. The agent who got me onto this contract now takes days to respond whereas he would respond within minutes when he was signing me on. Abdul Otto, where are you? SOS
0 replies
30 months ago
Purchased brand new item, received a used item. DISAPPOINTED!!
I recently purchased a sports/smart watch online. It was delivered today (1 November 2023). The box of the smart watch looked old, the watch straps had marks showing it was wiped with a cloth, the charger was not neatly packed liked you would find with a brand new item. There was no plastic sticker cover on the screen of the watch like you would find on a brand new item like watches, phones etc. I am convinced they sent me a product that another customer returned. I request that this watch be replaced or if you cannot replace, that I be fully reimbursed. This is disappointing as I was hoping to use the watch for my training for an upcoming marathon
0 replies
31 months ago
Extremely frustrated and disappointed!!
Dear Defy. Its me again. In your last private response you mentioned I would be contacted to communicate the way forward. Your technician confirmed the appliance will need to be replaced....why is it taking so long. I have called your offices in Montague gardens Cape Town noone answers...its very difficult to communicate with you. Please just call me or if I am not available (because I work and not always able to answer calls), use emails to communicate. My reference for the job 1861285 (per Defy service centre). This is very pathetic after sales service
131 replies
31 months ago
Extremely Poor After Sales Service (None at all!)
The Defy Service Centre in Cape Town leaves a lot to be desired. I am regretting my decision to go with Defy. I bought a washing machine which leaks a mix of water and detergent from the detergent tray through Makro Cape Gate. The Defy technician who is supposed to come and fix or assess the washing machine does not come, yet we will have agreed a specific date and time. In addition he does not communicate to reschedule, I have to follow up when he misses the appointment. This has happened 3 times so far. On one of these occasions I had to leave work early to ensure I met the agreed time, but he never came. If this is the after sales experience of Defy...I strongly advise anyone against buying a Defy appliance.
393 replies
82 months ago
Two requests for assistance- Zero service for both!!
I am a customer, who has never missed a payment on the legal policy and who until recently had never put in a claim. My wife was in a vehicle accident (not serious) in which someone reversed into our vehicle which she was about to park. The person who was clearly at fault refused to put in a claim with their insurance so the dent on our car could be fixed. At the same time we did not want to put a claim on our policy as we would lose a bonus from the insurance company for not having claimed over 3 years. So we asked Clientele to draft a letter or inform this person what legal route we planned to take. In our mind, a letter from a lawyer might have simply persuaded them to put in a claim on their policy. Clientele legal then requested us to submit 3 quotations and affidavits from panelbeaters indicating the cost to repair. Panelbeaters charge approximately R500 to complete the documentation. We had all the other documents Clientele requested except the quotations and affidavits thereof. I indicated to Clientele that all we need at this stage is a letter or communication done to this person, and then if the person does not respond, we would then go through the legal route of claiming damages etc where the quotations would be necessary. We didnt see the need to pay for quotations which we might end up not using if the person responded to the letter. We eventually gave up to frustration on this matter from both Clientele and the person who bumped into my wife. To this day, our car has a dent which has not been repaired. In my last email on this matter to Clientele, i expressed my disappointment. Noone responded. This basically indicated to me that Clientele Legal does not care about me and my family as customers. I also sent another email pertaining to a request for a legal opinion concerning a lease agreement i renewed but then cancelled the renewal prior to the end of my existing lease but later (by a week or so) than the time at which i was required to notify the landlord i would not be renewing the lease. No one has responded to assist me. This is the kind of service i least expected from Clientele considering their size and what they say in their marketing campaigns. At this stage i am likely to terminate my policy with them by the end of this week as i am paying for absolutely nothing.
112 replies
84 months ago
Excellent service from Angelique Anderson!
Excellent service from Angelique Anderson!
56 replies
84 months ago
Excessive delay in providing PAID UP LETTERS
My wife requested a "paid up letter" relating to cell number ********** and was told it will take 48 hours. IT IS ALMOST A WEEK AND STILL NOTHING. How much longer do we need to wait???? This is getting in the way of our bond application since she paid this account in 2017 already. The case number is: ********** 344. Your urgent assistance would be appreciated as we could lose a property we are interested in purchasing.
168 replies
85 months ago
ZERO SERVICE OR SCAM ARTISTS-Which is which?
I bought a book online on the 12th of April. After that i was issued an order number #47796 and informed via the order details web page that the book would be dispatched in 3 to 7 working days and delivery would be in 2 to 5 working days. I have been trying to contact them telephonically but the phone service is always unavailable. I have sent query emails via the website but haven't gotten a response. I am disappointed because of the lack of assistance. I desperately need this book to successfully pursue my studies and my greatest fear as i type this review is i have lost a great deal of money in what could be a SCAM. I certainly wouldn't recommend this business (if it is a business and not a SCAMMING platform) with the way i have been treated as a customer. My appeal to you is for you to deliver the book urgently or refund my money (almost R1000), failure of which i will pursue legal channels.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
11 (78.57142857142857%)