SA
Steve A
Active since Jan 2014
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
We had ongoing issues getting our fibre connection live and Home-Connect together with Vumatel really went the extra mile
We had ongoing issues getting our fibre connection live and Home-Connect together with Vumatel really went the extra mile. Multiple visits, great communication, and a genuine effort to sort things out. The line is now running perfectly and we’re very happy with the outcome. Thank you for the patience, professionalism and excellent service. Highly recommended!
53 replies
19 months ago
DO NOT USE SUPERSONIC FIBRE
DO NOT USE SUBSCRIBE TO SUPERSONIC FIBRE! To whom it may concern, I am writing to express my deep frustration and dissatisfaction with the level of service I have received from Supersonic Fibre since signing up for your fibre service two weeks ago. Despite completing the registration process and being told that my service would be connected, I have yet to hear from anyone regarding the installation or the status of my account. The status on your website still says "processing," and there has been no communication whatsoever from your side to provide clarity on the process or any expected timelines. I have made numerous attempts to contact Supersonic through the provided WhatsApp number, which is advertised as a support line. Unfortunately, this line appears to be non-functional, as my messages have gone unanswered. Additionally, every time I call the sole office number listed on your site, I am left on hold for an excessive amount of time, depleting my airtime without ever reaching a representative. This lack of communication and poor customer service is extremely concerning, especially considering I have already committed to your services. I trusted that Supersonic would provide the high-quality service it claims to offer, but this experience has been nothing short of disappointing. I am urging Supersonic to address this issue immediately, provide clarity on connection status’, and improve your customer support system. Failure to respond or resolve this matter will leave me with no choice but to escalate this issue to consumer protection agencies and I have already considered alternative service providers. Do not use this company.
0 replies
19 months ago
DO NOT USE THIS COMPANY!! Extremely unprofessional and inconsiderate of time.
DO NOT USE THIS COMPANY!! Extremely unprofessional and inconsiderate of time. Subject: Formal Complaint Regarding Unprofessional and Disrespectful Service I am writing to express my utmost dissatisfaction with the unprofessional conduct I experienced during my recent interaction with your company, specifically with Mr. Mdaka. After receiving a call from Mr. Mdaka, I accepted his quote and HE scheduled a time for the service. I organized my entire day around this appointment, waking up early and ensuring everything was prepared on my end. I even sent a message an hour before our agreed time to confirm I was on my way. To my surprise, I was informed by Mr. Mdaka that he needed to reschedule at the last minute. Despite this inconvenience, I was accommodating and agreed to the rescheduled time. However, he failed to arrive once again. I had to call him later in the afternoon, and instead of offering a sincere apology or explanation, he spoke to me in another language, gave excuses, and was extremely rude. His behavior was not only unprofessional but also disrespectful. This lack of communication and complete disregard for professionalism not only inconvenienced me but also disrupted all the other parties involved in the move. Mr. Mdaka’s inconsiderate attitude and lack of work ethic reflect very poorly on your company. I felt treated like a lesser person, with no regard for my time or the commitment I had made. This experience was beyond disappointing. I will never use your company again, and I will be sure to advise others to avoid it as well. Such unprofessionalism is unacceptable, and I strongly urge you to take this matter seriously.
0 replies
29 months ago
Efficient and great ...
Efficient and great household insurance premium.
71 replies
29 months ago
Efficient, specific and fantastic premium
Efficient, specific and fantastic premium. Thank you!
71 replies
43 months ago
Momentum Insure- household insurance
Khatu was absolutely fantastic in assisting us with a quote on household insurance. Unfortunately it was out of the budget and we had to decline the quote, nevertheless, she was absolutely awesome with making sure we understood what the policy was about and she has a wonderful personality.
133 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)