CV
Carmen V
Active since Jan 2014
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
Bad tasting Crosse & Blackwell Mayonnaise
What is up with the awful new taste of the Crosse & Blackwell mayonnaise? It does not have that fresh, tang flavour anymore? It tastes rancid! It also tastes like it has some sweet taste that was not the original taste. The texture is also very runny and the colour is off. I bought the mayo at Spar and thought it was tasting bad due some production or storage issue, but then I bought it at Checkers and OK, and it tastes the same! Why did you change the product from its original taste and texture? It really tastes disgusting and ruins salads and sandwiches. It's very unpalatable. I refuse to buy this product again.
0 replies
7 months ago
Unreachable customer service centre
Unable to reach customer support via phone or live chat when technical support is required. I've been on a call for more than an hour just waiting in a queue. I was number 8. I tried the live chat option. Again. Noone ever responds. This makes me wonder how many people work in your contact service centre meant to assist so many customers in the country. I would like to terminate the service since it's not working well. Seems the only way to do this is to cancel paying!
0 replies
17 months ago
Woolworths refuses to re-deliver items that was damaged with Door Dash service
I had a bad experience with Woolworths(Agatha Street, Arbor Park, Tzaneen) Door Dash when 2 items were damaged. Firstly, my order was so delayed and I had to contact the call centre twice. Secondly, my contact details were never updated as requested the first time I used the service. Thirdly, I was promised redelivery of one item by 5pm the same day, but nothing arrived. When I reported non delivery, a refund was initiated without me requesting it. The item was desperately needed, so I was willing to take it the next day, but then a new communication was given that only a refund would be given as Woolies Door Dash does not provide re-delivery for items less than R150. How does that make any sense if a full delivery fee is charged, and a full tip was given by me? Now I have to re-order to a value above Woolworths' stipulated amount with a NEW delivery charge! If you are charging delivery and the customer paid in full, then you should reimburse part of that delivery fee and the tip as well as a full service was not rendered through no fault of the customer. A policy that disadvantages the customer in this was is not welcome and I would rather stop using Door Dash again until there is a better policy that looks after the customer's needs in the case of damages incurred through the delivery service.
0 replies
24 months ago
Visa not delivered on time
My mom and her best friend have been terribly misled by Capago staff. They were due to leave for France today, 2 May, at 2pm. Their visas have not arrived yet. They have been waiting 10 business days thus far for their visas which were promised to arrive within 3 to 5 business days of their date from which their application was completed. Their visas are said to be in process. All documents are in order. All costs covered. The dates of flights known, and the company fails to have the visas arrive on time. Fortunately my mom didn't pay the Platinum service because it seems this money would have been lost as well. It would be great if a manager would follow up to assist my mom and her friend as they have booked their holiday. These two ladies are meant to meet their best friend of 50 years whom they haven't seen in many years. They saved their money and already met all the costs of their trip. Now with the delay of the visa, the added cost is impossible for them to meet. How can Capago be so inconsiderate about how they handle each customer? Every customer deserves great service, and Capago promises quality services, and didn't deliver for these too ladies. This is truly appalling service!
0 replies
27 months ago
Customer service *********** at investigating technical issue and won't refund money deducted
I had terrible customer service having to explain a technical issue after having made an In App Purchase on 12 January 2024 at 12:15pm. The Hauwei Mobile Services platform was working fine for months and all my transactions were perfect before. This last time however, the purchase I made was met with an error message once I clicked on the payment confirmation button. The error message stated that my mobile number was not recognized by Huawei Services. I did however receive an immediate confirmation sms saying my purchase was deducted from my Vodocom account as is usual, but I didn't receive the product I purchase on the gaming platform. I went to check my Huawei Mobile Services purchase history and it said my transaction failed. I did attempt a second time to continue with the purchase but it said insufficient funds meaning my airtime used was indeed deducted the first time. I contacted the gaming app support and they could see the transaction failed due to Huawei Services. I contacted Vodacom and it is confirmed that money was paid to Huawei services and the confirmation sms from Vodacom is the proof of payment. I spoke with two different customer care agents from Huawei Mobile Services and not one cared to understand my technical challenge and neither relayed the issue to be investigated by their IT department. The only answers I received were that that firstly they could not refund the money already deducted as the money they believed was with the gaming app and when the gaming support team confirmed a failed transaction, Hauwei Services blamed the mobile carrier. How ridiculous! They won't acknowledge the technical issue I encountered from Huawei Mobile Services failing to recognize my number in the first place but still taking the money. I have a history of payment confirmations and the last customer services agent was given permission to see the last payment confirmation the day and time it went through, but he insisted on only recognizing payment confirmations from the days before and not from 12 January 2024 at 12:15pm. Before he remotely accessed my phone, he insisted the last payment was on the 3 January 2024, and after seeing with his own eyes the last was 12 January, he has the audacity to tell me that Vodacom declined the payment! Seriously, as a person with years of It Helpdesk experience, this is most infuriating to experience. I asked to speak to a team leader or manager as I was no longer interested in receiving a scripted answer that failed to take into account the logic of what happened and the evidence of payment that was made. No one was prepared to actually assess and investigate why my number was not recognized at that point of payment by Huawei Services and mind you I checked my Huawei Account info and my mobile number is still linked. I do remember that there was a recent update on my mobile device and it's possible the update caused a glitch somehow. Who knows. No one wants to investigate on Huawei Services back end. They would rather the end user run around and blame other application developers even though they never took payment and the other paid for a service Huawei cancelled! The customer care agent dropped the phone on me when I was requesting to speak to a manager. I requested communication via email from a manager and I have yet to see such email. I asked to contact a manager and apparently this is not possible and I wonder why. I am very dissatisfied with this awful level of service and hope that there is someone willing to understand (not just say they understand) and work towards getting technical issue investigated and the payment refunded to me. I won't be using Huawei Mobile Services for any transactions in future due to my lack of trust in their abilities to competently resolve technical issues. Not only that, I didn't like been stonewalled and being made to do their work having to go back and forth between the gaming Customer Support and my mobile carrier. I was recruited to do the work Hauwei services should have been doing. It's so ridiculous!
0 replies
52 months ago
Multiple Unauthorised payments permitted via Capitec banking app.
Security breach by way of Capitec on Woolworths payment portal. My usual woolworths payment I make on their app wasn't allowed today due to a technical issue. So the transaction never went through, yet Capitec granted payment four times for the amount I wanted to pay, and this without me having to enter my remote pin! I always have to provide my remote pin for payments, but how does the Capitec app allow payments four times for one transaction that was cancelled due to a technical error? How? I don't use Facebook or Twitter, so this doesn't allow me to communicate with your developers as requested on Google play. There is nothing to troubleshoot, I just want my money back in my account. I wasn't happy to learn that in order to reverse the payments I never authorised, I would have to pay more than half the amount for each transaction. How ludicrous since I never agreed to make four payments for the same bill. I didn't even authorise one payment due to the technical glitch because the transaction never reached the authentication portal. The inconvenience this is causing me puts so much stress on my life right now, and having to wait for things to be resolved in 14 days is pathetic given that I have also already wasted so much money on a calls to resolve this problem. I just need to make it clear that I wasn't directed to the Capitec banking app in order to allow authentication, and I wasn't given the message to enter my remote pin, and finally, I wasn't asked if I wish to confirm payment in the amount I was wanting to pay. None if those prompts came up. There is no confirmation of payment from Woolworths for any of these payments, and the only thing changed is that money is gone from my bank account and the record shows the money is paid to woolworths four times for the initial amount I could not process due to the technical problem.
106 replies
52 months ago
Woolies app technical glitch resulting in unauthorised payment
Hi there, I tried to make a payment of R150, today 18 January 2022, via the Woolies app. The payment would not process and I received a message saying that the transaction could not be done at that time, please retry. Please note, there was no request for bank authentication and I was not redirected to my banking app to enter my remote banking pin. The transaction just failed, yet, I later noticed 4 notifications for 4 deductions of R150 on my banking app showing for woolworths payments for 18 January 2022. The payment deductions without bank authentication troubles me! Is this a security breach? Seems to me because I never provided my remote banking pin. I also didn't receive the usual Woolworths email confirmation saying payment was made and that it usually takes 5 business days to reflect. I just have four R150 payments deducted from my account and it shows it's from Woolworths financial services in Johannesburg on my banking transaction list. I need to reverse these payments immediately but I need a letter from WFS stating that these payments have not been received by WFS today, or that it is not reflecting on your side TODAY, 18 January 2022. I cannot tell you how urgently I need my money back in my account as I have other bills to pay today, and I have to buy electricity for my household else I sit in darkness today, and since I work from home, I won't be able to do my work without purchasing electricity because some technical glitch with the Woolworths app and some security breach resulted in me losing money in my bank account. I am told WFS doesn't provide this letter that my bank needs yet it's proper practice to provide such letter according to the Ombudsman. I urgently need assistance and cannot wait 48hrs to get a response. I just need the proper letter of confirmation soonest to have my bank do the necessary reversal this morning.
0 replies
54 months ago
Incompetent and unhelpful call centre
The service is extremely bad, and a risk to the members health and well-being. My mom's now the main member since my dad passed away in September 2021. For some reason, Samwumed is unable to assign the necessary details to my mom to have her as the main member, and for 11 days now she is unable to obtain her chronic meds. She is insulin dependent and what medical aid in its right mind takes its time to identify the problem that prevents the pharmacy from processing her chronic meds? The call centre agents at Samwumed are always directing the responsibility to Medscheme and Medscheme is able to identify that Samwumed hasn't made my mom the main member yet because they can see on their systems that she is still registered as a dependent. My mom was at work and could only call around 3:30pm and would you believe the call centre agent kept stonewalling and was most unhelpful. My mom stressed to her that she had no insulin! The call centre agent put my mom on hold until it was 4pm and never returned. We know the call centre closes 4pm and this l all centre agrlent working from home just bailed out leaving my mom in despair. My mom is 61 and just lost her husband and her daughter this year. What sort of cold, hostile service is this from Samwumed. You are putting people's lives in danger not helping them even though they are paying for their services. Tomorrow will be the 12th day that my mom will be without her chronic meds. How pathetic your services are. If this isn't bad enough, this medical aid allows doctors practices to drain member funds when they insert private codes instead of in-hospital codes when a patient is hospitalized. My mom''s GP benefits were drained and a hospital case worker alerted us of the discrepancies and the accounts department of a trauma centre at the hospital acknowledged their error and resubmitted their claims on a proper code, but Samwumed hasn't processed the proper claims and neither is my mom's GP benefits restored. My mom had to pay out of pocket to visit the doctor to get a script for her chronic meds that she now can't even access. I fear for my mom's health. There isn't even a manager stepping up to call my mom back with a plan of action. It's like she is on her own. I suppose we need to use the resources available to report poor services of a medical aid. This is always just gross incompetence and negligence.
0 replies
55 months ago
Breach of privacy, Breach of POPI act in sharing private info with third parties.
I used this service to compare funeral cover plans across various companies and ever since I filled in my personal information on the website, I received non stop calls from different insurance companies daily from morning until evening. As I understand, the Popi act prevents any company from sharing their personal information with third part vendors. Hippo guarantees this won't happen but here I am being harassed daily. When I explained this to one of the consultants that also called me about Hippo's service, she said she could only remove me from their database but has no control about other telemarketers bothering me. This is unacceptable!
53 replies
59 months ago
Payment portal glitch. One payment but triple billed and Multichoice dstv unwilling to refund customer
It is unfortunate that there is repeat technical glitch related to my dad's dstv streaming service. On Sunday, 30 May 2021, a payment was made via the MyDStv app payment portal for the amount of R295 for family package streaming service. The Nedbank Money App payment option was selected and straight after the pin number was punched in to confirm the transaction, an error message came through twice indicating that the URL for the site was not recognized and then it seemed as if the transaction was terminated. Nothing went off from the bank balance at the time but then the instant EFT option was selected to make the payment for dstv and that processed without issue and within 30min the payment was reflecting on theMyDstv app and I was able to retrieve proof of payment for that transaction. The following morning, and additional R590 was gone from my dad's bank account and it shows that a card payment went through for TWO dstv transactions! This was reflected on the Mydstv app as a R590 credit. I contacted the multichoice call centre 31 May and it was told the refund would be done as soon as the money reflected with multichoice. I called back later on it was said the money reflected and the guy handling the call processed the refund. He said it would take 24hrs to reflect. Nothing reflected in my dad's bank account until Friday that week and I had to call again. It was promised the refund will be processed during that day and nothing is in my dad's account to this day, 7 June 2021. This was a technical error clearly and the money is with DStv but they want proof of payment from a card payment. They know the money is in their bank and know whose bank account the money came from, but now we have to pay for calls and pay for a bank statement of some sort to prove payment as if the problem is on my dad's end. This technical error puts my dad in a financial predicament as he has medical bills that requires immediate payment and this money is not in his account! This is a person who has had a stroke and now has a new medical difficulty and is now put through more stress thanks to Multichoice's technical and financial department shortcomings and rules! My dad is so fed up and says he thought dstv streaming service and payment thereof would be without worry, but now he doesn't even want ANYTHING to do with dstv anymore as a result of these issues. DStv, you will be losing a customer without a doubt. This is unnecessarily poor service! Mr Graham Visser
53 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
2 (7.6923076923076925%)
2 Star
4 (15.384615384615385%)
1 Star
16 (61.53846153846154%)