CV
Chilene V
Active since Jan 2014
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
So convenient! Thank...
So convenient! Thanks for the great service the past couple of years
53 replies
50 months ago
Webafrica ... Misleading info and no process in place for complaints
I have been billed more than stated on the website. When queried I was told there's an info icon that states that they monthly premium I thought I am paying will go up after two months. I have been trying to contact someone to explain to me hoe this works, what can be done etc. The call centre is so busy I can't get through. They keep saying use the WhatsApp line for queries but you also hold 2/3 hours or just get "transferred" and the process starts again. You have to explain to everyone again what you need. So then tried to log a complaint as they promised to get a manager to phone me back since 2/2/2022. The complaint email does not exist and returns with a message to say it's no longer in use. The second complaint email provided has not responded at all (sent 5/2/2022) Every time after trying to follow up with which manager will contact me, Iget told it has been escalated it's been a month. A complaint needs to be acknowledged within 3 days and feedback provided within 14 days. None of this has happened. Mo manager has come back to me in over a month and in the meantime Webafrica is happily billing me at a higher amount than I was aware of. Ons of the agens told me to shop around and wehn Iasked what he meant by thst he didn't elaborate any further. What am I supposed to do? Cancellation of the debit order is a contract breach a d fault on my end but I cannot get hold of someone to have a proper conversation about this and how it works and why this is not stated even on the "how you are bulled" document received. What do I if I can't even log a complaint?
0 replies
78 months ago
Menlyn Maine's Security team is amazing!
I have to compliment the security staff at Menlyn Maine shopping centre. On Thursday evening I couldn't find my car in the underground parking and when I eventually got out to the open parking, the parking ticket already expired. Along the way three gentleman from the security team helped all the way from directing to where I parked right through to getting my parking ticket sorted after I it expired. I am so greatful that they helped me and the fact that they all did it with a smile on their faces made it even better. I only later realised that I should have taken their names and sent a message to their manager to compliment them on theirgreat work. I do hope someone from the security team sees this.
0 replies
78 months ago
NO access to Axxess!!!!
I have now reached my limits. I have been extremely patient because, when I initially contacted Axxess I wanted Fibre and then changed my mind to take LTE instead so I have been very reasonable because I caused additional admin from my side I suppose. But I have been emailing, Facebooking, updating service tickets, twittering, calling to no avail .... I got trough once and the lady promised to phone back - still waiting. Phoned again tonight because only time I seem to get through is after hours the person who answered the phone dropped the call (pretty sure it was the lady who promised to phone me back before) ... Spoke to another gentleman - he can't help me find out what's going on with my application as the shipping department is not there... Note I have also tried various numbers for the shipping department including some cell numbers I found online. Nothing. Nada. He can also not telll me why the original RICA docs were "invalid" and why it has taken 2 weeks to tell me this!!!!! Last night a new service desk ticket was opened saying my docs are invalid and I need to resend. No explanation of what's invalid - I've used the same for RICA purposes before without issues. What in the actual hell is going on over there???? My internet contract ends tomorrow. That means that I have paid a pro rated fee already for something that I can't use and I will be sitting without internet because of this. The gentleman gave me an email that the "ceo is copied in on". That means he /she is seeing clients' frustrations but not doing anything about it? Starting to wonder if you really deserve all the praise from the media, I am definitely not dealing with the same company that they describe over there.
0 replies
78 months ago
Standard Bank Menlyn - no Service at Servicebar!
Every time I visit Standard Bank Menlyn I stand in a massive queue for 30 minutes plus waiting to be helped at the "Servicebar". Today same story. One person on duty, 8 waiting and one client bring helped for the last 10 minutes. Two ladies went to the manager to inquire about an additional person helping and she just shrugged and said we'll be helped soon. What a pathetic attitude. It is now another 20 minutes later and only one other person has been helped. 11 people waiting in the queue. What are you doing about this Standard Bank???
210 replies
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2 (40%)
4 Star
0 (0%)
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1 Star
3 (60%)