EW
Elmarie W
Active since Jan 2014
10
Reviews
0
Industries
Reviews
10 reviews45 months ago
Shame on you Babanango
March this year, my friend and I booked a yoga and wellness retreat at a Babanango Game Reserve in KZN ata the Matatane Camp. During April we receive a mail from them reading: “In light of the current challenges that KZN has experienced through the flooding and rains, we would like to advise that we have decided to rather move the event to 06-09 August 2022, to be in conjunction with Women’s Day” Understandable, and unavoidable, so of course we agree to the new dates. I move my flights, loose R 600 with the re-book but it’s worth it right? Sorted. A few days before I have to depart, we both get an uneasy feeling because we haven’t heard from them so I send an e-mail. Reservations informs us after a to-and-fro with management that the retreat is cancelled but don’t worry, well upgrade you to a luxury room, give you meals and game drives. Well, that’s not what we signed up for but maybe if they can give us two rooms and let us do hikes it won’t be so bad because we can still do yoga in our rooms, get some exercise etc, right? Next thing we know reservations informs us that the upgrade they promised us is also now no longer available, the room has been given to someone else … what the heck!!!! … at this point I am mad, and I want to speak to management, but they refuse to speak to me. I insist that the flight and bookings are refunded. They ask for proof of my flights and then agree to refund all (this is all happening in writing). Today we get the refund … only the bookings are refunded. I am OK with that because luckily I was able to re-purpose that flight too, and I’ll write off the cost of rebooking. They’re simply incapable of honoring any agreement though and that is worrying. At the end of the day its about so much more than the money though. The utter disrespect they have shown not only by behaving this way, but by management refusing to come out and talk to us is shameful. How ironic that what was meant to be a relaxing even and about wellness and women turned out to be the exact opposite. And guess what … they have a 5-star rating on TripAdvisor. Shame on you Babanango
0 replies
61 months ago
Sad to leave
I had to cancel my policy today, got a better offer and was delighted with the friendly and efficient help I received from Vuyaswua.
53 replies
73 months ago
How the mighty have fallen
I am so utterly disappointed in this company. I had previous experiences with them in KZN and I was relieved to find a removal company that I can trust, they did a wonderful job. In complete contrast to that, I had a horrifying experience with them when they moved us from KZN to Jhb. They damaged furniture, did not handle it with care - I saw a staff member forcing stuff into the truck with his whole body. They were not able to move us on time and I found some of the Gauteng staff very tardy with a bad attitude. When I pointed the damage out to the team on arrival the answer was that they didn’t have time to wrap everything. I don’t understand that at all since the upload took an entire day (shuttling to and fro) and someone could’ve stayed behind to wrap. This move happened a couple of days before lockdown and in the light of Covid 19 I did not observe any safety measures taken whatsoever. This is not the worst of it, when I gave this feedback to the office, they replied saying that they could only pay out R300 because I declined taking liability cover. I actually didn't expect money, only an apology but on the mention of cover I looked back at my mails and found that I DID indicate liability cover on the form I sent. This is where it truly gets horrible. Sonja replied to Linda (obviously not realising I am copied) that I am taking a chance. I detest this allegation, she is in actual fact saying I committed fraud? That I am taking a chance? For what, a thousand rand or some negligible amount? This is utterly disgraceful.
210 replies
86 months ago
Why am I not surprised?
Oh my gosh, is their no end to the Telkom rabbit hole of bad service, no wait... there is NO service. I applied a week ago to get my line moved. They promise that if you complete the on-line application they will contact you within 2 days. Well, i'ts a week later and no contact. What a surprise. I can't get hold of them on the phone, in-store they just tell me to phone, I even try and chat online but the "wait for the next available agent" seems to be a "wait for the 2nd coming".
0 replies
95 months ago
Stay away fro Cape Vidal log cabins
We aborted our stay at Cape Vidal a couple of hours after we arrived because of the appalling condition of the cabin we were assigned to. We arrived late afternoon and at first glance the place looked run-down and dirty but we decided to give it a go. It was only once we started cooking food and really looking around us that we realized how filthy the place was. Nothing a good scrub with handy Andy and some sandpaper will not fix (if you cared to keep the place in a reasonable condition), but seriously not a place you want to cook and eat in – you might actually get listeria or something. There is a fine line between rustic and just plain filthy. This cabin unfortunately is the latter. Bad workmanship (just painting over plug fittings, putting things on back to front etc), a build-up of years of dirt (cupboard doors, stove knobs, tables and chairs .. the list goes on), fresh dirt (who wants to eat on a placemat with the previous tenants food on it?) tells me that the people running this place have no problem charging a premium fee but are not willing to do proper upkeep and cleaning. I am sorry, but for a fee of R 2000 per evening we expected better. The price is an indication of the standard you can expect. In this case we got a R 300 per not standard for a 2k fee.
0 replies
95 months ago
Pleasantly surprised
Thank you for my delivery, on time and in good order. It was my 1st order from this company and I was very nervous to order because they seem to have had very bad reviews. I was pleasantly surprised, they kept me up to date by tracking my parcel and informing me via e-mails and I had absolutely no problems.
0 replies
96 months ago
No expert service and no solutions.
All the solutions. All the expert service you need. That’s the promise, but what you get is uninformed staff with little or no product knowledge. I bought a GoPro Hero 5 at the Ballito junction branch. It was clear during the visit that the staff know very little about the GoPro. I got home and realised that I did not have a microSD card so googled what I need and went back. I asked for the ScanDisk Extreme but they did not have that is stock and the sales consultant said the Ultra would work just as well and sold that to me. I put that in and it worked. It turned out the actual GoPro was faulty, I returned that to the store and GoPro replaced it (well done to them), they also attached a note to my new unit saying that I am NOT to use the card I had in my old GOPro - the same card the sales person sold to me at over R 700. I had to buy a new card (they STILL did not have the correct one in stock and had to go elsewhere to get one). When I told the sales Manager at the branch I was really unhappy and I have a card I cannot use (have not kept the slip- why should I, it seemed to work), she could only offer a “sorry”. Sorry however does not restore my faith in the competence of your staff, neither does it refund my R700.
0 replies
96 months ago
Shocking service
I am at my wits end. I simply have not experienced worse service from anyone, ever. It has been going on for 3 months. I have made countless calls , sent 6 separate mails to Samkelisiwe, one to Penny and Mfundo was copied at the Ballito branch), spoken to people in the Ballito store (same people) countless times and I am not any closer to resolving the issue. Telkom installed uncapped Fibre at our home and we are paying for 100mbps and our speed is so slow we can hardly load a video (1.01 mbps download and 3.13 upload). They also charged us for the device we were supposed to get with the contract, and the some we got with the contract does not work. So I am essentially not getting anything I paid for. The staff just log another call back then I go to the store. Then I get a call, explain everything, they promise to send someone out and nothing happens. I would like to cancel my contract and go to a private company but even that seems to be a black hole where I am not sure what I would have to pay in if I do. It's really shocking.
212 replies
128 months ago
Please make your site functional and usr friendly
At long last I've decided to register on the [URL Removed] site so I can get access to my rates accounts which have tripled in the last three years. I would just like to understand what they are billing me and why because my only communication I have with them is a text message on balance owing that makes no sense. I cannot even go further than \getting started"without an error occurring. In fact I cannot do anything without an error occurring. I just want access to my monthly statements. Why is this so difficult"
75 replies
130 months ago
Money Market horrible service
There is nothing convenient about booking or collecting a ticket at the money market counter when queues of people are lining up at the end of the month to send money to their families. <br> To make matters worse the store staff are unwilling to assist (because according to them this is just the way it is... and it although this happens every month they are short on cashiers) and the House and Home ticket facility is permanently out of order. The fact that you will have to stand in a queu that resembles a dysfunctional government department and miss your show doesn't seem to bother anyone, even when I bring it to the attention of customer services the lady just give me a shoulder shrug. Only once I cause a scene and call for a manager do they care but are still unable to help!! We stood in that queue for 15 minutes and had at least another 50 minutes to go! Only once we phoned computicket we realised we can collect in at the venue and left.<br> <br> To crown matters I tried to post the complaint on the Shoprite site and the one field is not working aso I cannot post it.<br> <br> This is what they promise: \You can even book tickets to your favourite shows and events with ease. Our friendly staff membe"
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
6 (60%)