RM
Refiloe M
Active since Jan 2014
35
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35 reviews10 months ago
New Complaint: R MANTHATA HLB010459464 50621787
I am writing to formally request a detailed explanation regarding the significant increase in my monthly insurance premium linked to my home loan account: 320572374. Earlier in 2024, my monthly premium was R550.79, which later increased to R730.93 and, most recently, to R1,201.82 as of December 2024. I have carefully reviewed my transaction history and note that I did not receive any prior communication, documentation, or policy update explaining these substantial changes. In light of this, I kindly request the following: A detailed breakdown of the current monthly premium of R1,201.82, including all components, new charges, or additional coverage that may have been added. Confirmation of any changes made to my insurance policy that could have triggered this increase. A copy of any policy updates, endor*****ts, or amendments that have been issued in recent months. The effective date of the premium adjustment and a clear explanation of the rationale behind the change. Additionally, I recently received messages regarding an access bond facility on my account and a dispute about the insurance increase. I am concerned about the integrity and security of my account, especially considering the rise in ****s targeting financial information. I would appreciate it if you could also confirm whether there have been any unusual activities or unauthorized applications linked to my bond or policy. Please advise if any action is required on my part or if further documentation is needed from me to assist with this investigation. Thank you for your prompt attention to this matter. I look forward to your detailed response.
0 replies
13 months ago
HPCSA...Cannot assist since 2023
See email trails: Mamokete Mabusela Attachments 1:53 PM (1 hour ago) to Olivia, Matshidiso, me Dear Practitioner Kindly note that I have responded to you in the attached email and advised you on what to do to get registered. I do not understand why you say you have been taken from pillar to post. Kind Regards, On Tue, 02 Jul 2024, 14:06 Mamokete Mabusela, <MamoketeM@hpcsa.co.za> wrote: Dear Mr Thoriso Yes, you can come to the office, but please note that I do not deal with registration matters. The relevant people from the registration department will assist you. Kind Regards, Dear Mr Thoriso My apologies, I was in the meeting. I am on tea break now. If you qualified before the register was closed you can submit your documents to the Committee for consideration. Please ensure that all the documents outlined in the form attached are provided. The meeting is scheduled to take place in November 2023, but I am not sure about the date. Please make sure that you submit as soon as you can.
0 replies
17 months ago
Home Loan Update
I am writing to follow up on the status of my bond application (320), which I submitted on 1st June 2024 at Westgate Mall. In my last correspondence, I provided the NCR documentation and have since made the necessary corrections as outlined in the report. Earlier today, I spoke with Thabang Motepe, who informed me that my profile is currently not accessible. Given this, I would appreciate any updates or clarification you can provide regarding the status of my application and any further steps required to resolve this issue. Thank you for your attention to this matter. I look forward to your prompt response.
71 replies
26 months ago
BAA Registration
Please find email below. Despite sending numerous emails, I have not received an answer since waiting to register with HPCSA. Good day Please note that your matter has been referred back to the Board for further deliberation. We will communicate the outcome as soon as possible. Forward any complaints / compliments to servicedelivery@hpcsa.co.za. Kind regards Mr. Amogelang Letsholonyane Team Leader : Core Operations HEALTH PROFESSIONS COUNCIL OF SOUTH AFRICA 553 Madiba Street, Arcadia, 0083 PO Box 205, Pretoria, 0001 Web: http://www.hpcsa.co.za Email: AmogelangL@hpcsa.co.za
0 replies
29 months ago
Investigation?
This letter serves as an official complaint against the actions of CAS943/10/2023 at Roodepoort.. The established norms and standards of conduct for law enforcement officers were, in my opinion, violated by the officer's actions. On Tuesday, November 7, 2023, at 11:53, I received a call from the officer from 072 652 6504 and 067 056 6620 informing me that the driver had lent the car to her mother and it was my responsibility to locate her. The following aspects of the incident give me great concern:What would happen if I manage to locate her? Why do we report such incidents? Similar to CAS 237/11/2023, my neighbor filed a case with Sergeant GUDU and was informed that it will be closed. I ask that this situation be looked into thoroughly and fairly. I'm hoping that authorities will handle any potential misbehavior by taking the proper measures.I would appreciate regular updates on the status of the investigation. Please inform me of any findings or actions taken as a result of the investigation.
0 replies
32 months ago
Incorrect policy amendments...premium Increase
I'm writing you this letter to officially ask that you cancel my life insurance cover,Policy insurance number, 112231118. I also ask that you reimburse the earlier money made and stop any deductions related to the premium. WE TRIED TO AMEND THIS POLICY TODAY, BUT THE AMENDMENTS ARE INACCURATE.
131 replies
35 months ago
Momentum give me 31-day notice of cancellation...
<div>When I got your email stating that my insurance policy MT24053920 would be cancelled in a 31-day period, I must admit that I was somewhat shocked.Rudolph Britz. The risk profile is bad as a result of claims experience, according to the rationale cited for terminating the policy. Even though I had requested the cancellation of my policy via email, Momentum Consultant Kyle Pienaar had instead offered me a lower premium. Furthermore, I can prove that I was not at blame for my previous claim with the help of a case number and also i never missed premuim payment. Your prompt decision and answer are much-appreciated.</div>
53 replies
36 months ago
My Account Debited after cancellation
<div>I am requesting cancellation of my motor insurance policy, ******** . As on May 1, 2023, kindly stop any automatic debits or payments from my account. The cancellation of the policy will take effect on May 1, 2023. I also request written confirmation of the cancellation. Thank you in advance for your cooperation. Sincerely</div>
53 replies
37 months ago
Premium Increase on 1 April 2023
Chat Transcript #182651 Refiloe Manthata - r.manthata@gmail.com ☎ 073204 Website : https://salesiq.zoho.eu/signaturesupport.ls?widgetcode=8a01e5e9c097aacd1cfbc20d6e792a5c01f0a8ffe73aa88aebbbfb7afb2a49b4 Attended By : Tyrone 1 Mar 2023, 4:20 PM Chat Duration : 00:26:53 Chat Transcript Price Refiloe Manthata Price 4:20:31 PM Jaques Esterhuizen Hi Refiloe Manthata Refiloe Manthata I received the price increase letter...Please check the contract expiry date for me 4:21:14 PM Jaques Esterhuizen Hi there let me check on it for you 4:21:54 PM Refiloe Manthata I joined last year promo in April 2022... 4:22:26 PM Jaques Esterhuizen Your 12 months will come to an end in April 2023 4:23:18 PM Refiloe Manthata Thank you, can i get an offer lower that the New Prices coming soon 4:24:08 PM Jaques Esterhuizen How do you mean now? 4:24:21 PM Refiloe Manthata I cannot afford...However, we are happy to announce that we will also be upgrading your Internet speed as part of this fee adjustment, providing you with even more value for your money, enjoying faster internet connectivity and the best possible online service in South Africa. Your new Internet speed will be 40Mbps/40Mbps and your new monthly fee will be R665, which will be reflected on your 21 March 2023 Invoice, and debited on 1 April 2023. 4:25:20 PM Jaques Esterhuizen I see - you can have a chat to our cancellation team and request since you are so close to the end of your term if they can assist with the R595 packages of 40/20Mbs 4:26:09 PM Refiloe Manthata Put me through to them 4:26:36 PM Jaques Esterhuizen 100% please hold on 4:26:56 PM Refiloe Manthata cool 4:27:06 PM Your chat has been transferred to Tyrone 4:28:59 PM Hi please note...However, we are happy to announce that we will also be upgrading your Internet speed as part of this fee adjustment, providing you with even more value for your money, enjoying faster internet connectivity and the best possible online service in South Africa. Your new Internet speed will be 40Mbps/40Mbps and your new monthly fee will be R665, which will be reflected on your 21 March 2023 Invoice, and debited on 1 April 2023. 4:29:32 PM May i get an offer lower than this? 4:29:54 PM Tyrone Unfortunately, this increase is out of our control, but I understand. Are you not able to afford the increase of R 665? 4:30:40 PM Refiloe Manthata No 4:30:57 PM I see - you can have a chat to our cancellation team and request since you are so close to the end of your term if they can assist with the R595 packages of 40/20Mbs 4:31:57 PM OS - FTTH 25/25Mbps Apr22 Promo 1.00 R 517.39 15% R 517.39 March 2023: 4:33:06 PM This is what i can afford...pls 4:33:45 PM Tyrone I can arrange for our Projects Team to assist with downgrading your service. Please note, that there's a once-off downgrade fee of R 250 4:35:56 PM Refiloe Manthata Did you check when my contract is expiring? 4:36:38 PM How am i charged downgrade when the contract is ending? 4:37:51 PM Tyrone...when contract expires please do not automatically renew 4:43:36 PM Tyrone The once-off downgrade fee is for all customers 4:43:59 PM Refiloe Manthata downgrade for what offer? 4:44:35 PM Call someone contact me please 4:45:04 PM Can you call me pls 4:45:21 PM I await your call Thank you 4:47:10 PM
53 replies
37 months ago
Policy Review
Well Done... Tejme Otto <tejme.otto@momentum.co.za great assistance with my policy.
53 replies
Review Distribution
5 Star
2 (5.714285714285714%)
4 Star
2 (5.714285714285714%)
3 Star
1 (2.857142857142857%)
2 Star
0 (0%)
1 Star
30 (85.71428571428571%)