VA
Verusha A
Active since Jan 2014
8
Reviews
0
Industries
Reviews
8 reviews19 months ago
Complaint: Inconsistent Information and Delayed Downgrade of Internet Line
Dear WebAfrica Customer Service Team, I am writing to express my frustration and disappointment with the inconsistent information and delayed downgrade of my internet line. Despite my repeated efforts to resolve this issue, I have been given conflicting answers by different agents, leading to unnecessary confusion and inconvenience. On 25 July 2024, I requested a downgrade of my internet line via live chat and received a reference number. I was informed that the downgrade would take 30 days. However, when WebAfrica attempted to debit the full amount of R799 on 01 September, I queried this and was told that the downgrade takes 30 business days, not 30 days. Yesterday, 11 September, marked 30 business days since my initial request, but when I followed up with a consultant, I was informed that the downgrade would only be effective after I paid for this month and was transferred to the provisions team to activate the downgrade. However, when I spoke with Enrico, I was told that the downgrade would be effective from 01 October, and the reduced debit of R399 would only take effect from 01 November, meaning I would have to pay another R799 this month. I am exhausted from going in circles and receiving contradictory information from different agents. I request that you investigate this matter urgently and take immediate action to: 1. Downgrade my internet line as requested on 25 July 2024. 2. Adjust my billing to reflect the reduced rate of R399 from the correct effective date. 3. Provide a clear explanation for the delay and inconsistencies in communication. I hope that you will take my complaint seriously and take prompt action to resolve this issue.
0 replies
32 months ago
Bad service from Netstar regarding cancellation
My 36 month contract is coming to an end and I contacted Netstar on 28 August to give my 30 days notice to cancel. I was informed by the consultant Kabelo to call or email after my August debit order went off. I sent an email on 6 September and received an auto response but nobody called or emailed. I then called again on 11 September and was told by the consultant that because I am calling on 11 September I will be charged an additional amount as they did not process my request on 28 August or 06 September. I asked to speak to a manager and have not received any callback thus far. I have even a loyal client and did contact them to cancel why must I be penalised for them not doing their job.
655 replies
42 months ago
Fraudulent orders
I have been receiving emails and SMS's regarding orders that have been placed using my details. I have been sending messages via Facebook messenger and to complaints@mweb.co.za this cancel the orders and remove my information to ensure that it does not happen again. My last communication was on 26 October 2022 and today I received another email to track an order which I again have not placed. Absolutely annoyed now!
0 replies
57 months ago
Unauthorized debit order- no contract with Vodacom
Good day, Trust you are well. I am sending this query on behalf of my mother in law as she has no access to social media and unable to visit a store and we have not received help via email or the chat function. Kindly assist, she have no contracts with vodacom and has been unemployed for many years now. On 30 July, a debit order went off her account for around R900, she was asked by Capitec bank to contact Vodacom to find out why her account is being debited as they are able to reverse it this month however she is being charged R45 for the reversal and it will go off again. Please note that she was not able to reverse the debit order on her app and had to go into the bank to have it reversed, costing her money. She hasn't even taken out a contract with Vodacom, she uses Cell C. She can be contacted on 0610295680. The debit order went off her bank account number pending with 90741, that money was for her rent to be paid, so she wants this sorted out immediately as we cannot have this happen again and her rent paid late due to this issue. Kind Regards
106 replies
108 months ago
Annoying Calls From MiWay
<p>I keep receiving calls from MiWay to compare insurance quotes. I have asked on numerous occasions for my details to be removed off their database however they still call me every couple of months. Today I received another call and again asked not to be contacted however I'm sure that request will not be actioned. </p> <p>I honestly don' t care about MiWay beating my current insurance premiums, I don't even want to hear about it. </p>
56 replies
125 months ago
Pathetic service yet again from Cell C
Trying to block a sim card and phone as my husband just got robbed and receiving such pathetic service from the call centre. My husband just had a breakdown in PMB, while waiting for assistance from his company, he gets robbed. Phoning the call centre is a total waste of time, seriously, because we cant remember when airtime was last loaded and for how much, they cannot block the sim card or the phone yet i have the imei number.<br> Now we have to wait until my husband gets back from PMB, find an ATM and get a print out and then call to get assistance. That phone is only used for BBM, how on earth must we remember immediately after being robbed exactly when last we recharged and for how much.<br> The agents so are useless, this is not the first time we have had a problem with Cell C and don't even emphatise with you
75 replies
126 months ago
Rude caller from Mr Price
My husband received a call yesterday from Mr Price and a guy asked to speak to me. My husband said that I'm not available and i don't answer calls during working hours, he also inquired what it was regarding. The guy just said he is calling from Mr Price(0318307200) and needs to speak with me,to which my husband replied that i wont be interested in any insurances or accounts currently. This rude guy then replies \ why are you her spokesperson"so everything your wife does"
75 replies
132 months ago
Honeymoon spoilt by Duo Properties
Below is a list of things I was unhappy with: 1.The wall is cracked from the bottom to the top. 2. There is no handle on the bathroom door. 3. The furniture is damaged and swollen up. 4. The bath tub was dirty. 5. The hand shower is broken, water seeps through the crack and as a result my wife and I got burnt. 6. The toilet was stained. 7. The lights cannot be switched on without the fan being turned on as well. 8. The walls and curtains are stained. 9. As you can see in the pictur the cupboard door is broken. 10. The oven is rusted. The place was so untidy and dirty, we couldn't sleep or want to eat there as it felt so dirty to touch anything. This is not the first holiday we been on but certainly the most appalling. As soon as we entered, we went around looking for accommodation as we didn't even want to sleep there. Not to mention the load shedding
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
3 (37.5%)
1 Star
4 (50%)