JM
Jessemaine M
Active since Feb 2014
11
Reviews
0
Industries
Reviews
11 reviews28 months ago
Great ****mers, terrible service
Wow, I really should have done better research on this company. Mandisa asserted that booking dates are flexible, however even after giving at least 1 weeks notice of booking dates, I had various reschedules within the first month. I paid the deposit for the second month but cannot get a hold of her. She has clearly run off with my money. Do not be ****med by this company!
0 replies
32 months ago
Aggressive telemarketers
I am appalled at the unsolicited call that I just received to sell me a vehicle warranty product. I tried to end the call in a polite way, however the call centre agent insisted that I tell her what company I have a similar product with otherwise I "will be receiving more calls". I know that with the POPI Act being in effect, I can ask for my number to be removed from whatever marketing database is being used, and this would prevent further calls from the company- however this lady clearly has no awareness of or respect for the POPI Act. I have no products with this company and based on this interaction would never want anything to do with this company in future. I just hope that they properly train their telemarketers going forward.
132 replies
60 months ago
Quick & efficient service from Lerato Buthelezi
Efficient and great service from Lerato Buthelezi who gave me a great price on portable possession insurance. The process was so quick, I don't think I have ever spent so little time on an insurance call. Thanks a lot!
53 replies
60 months ago
Great service!
Kerryn is always friendly and professional and provides the speediest resolutions to queries. She also takes the initiative to follow up and resolve issues quickly. Angor has definitely provided the best experience I have ever had with a property management agency.
53 replies
64 months ago
Self-Service RICA is a PLOY to get more customers & Customer-Care service is POOR
You're supposed to be able to "Self-service RICA" with Vodacom, however the system is exceptionally buggy! When I eventually got to input all my details and reached the end of the web-RICA process, it told me that I need to contact customer care (I assume that this is because I previously had Vodacom contracts which are all cancelled now, so I already have some sort of profile with them). When one calls customer care, you have to guess which option to pick which MIGHT eventually put you through to an actual person. I got through to customer care in a round-about fashion via an entirely separate call centre. This was not a user friendly nor intuitive customer experience there. Then, once I got through to customer care, the woman didn't even want to hear me out before dismissing me and telling me to go to a contact centre. In the midst of the second wave of COVID-19 and being a high risk individual this terrifies me, but there was zero concern from the call centre agent. She said I have to go in to a store to resolve my query... What, pray tell, is the purpose of self-service, when (in the event of the very slightest deviation from a standard customer) you will be sent to a mall?? So disappointed with Vodacom. This level of disappointing service has unfortunately become a norm from all network operators in SA.
112 replies
64 months ago
Terrible customer care service & Self Service RICA is a ploy
You're supposed to be able to "Self-service RICA" with Vodacom, however the system is exceptionally buggy, and once I eventually got to input all my details it told me to contact customer care (as I previously had Vodacom contracts which are all cancelled now). When one calls customer care, you have to guess which option to pick which MIGHT eventually put you through to an actual person. I went round about via an entirely separate call centre. Not a user friendly nor intuitive customer experience there. Then once I got through to customer care, the woman didn't even want to hear me out before dismissing me and telling me to go to a contact centre. In the midst of the second wave of COVID-19 and being a high risk individual this terrifies me, but there was zero concern from the call centre agent. She said I have to go in... What, pray tell, is the purpose of self-service, when (in the event of the very slightest deviation from a standard customer) you will be sent to a mall?? So disappointed with Vodacom. This level of disappointing service has become a norm from all network operators in SA & it's really sad.
0 replies
65 months ago
Chilli Lane branch Click and Collect service
The click and collect service at this Woolworths branch is the absolute worst. I choose to use it because it is the most convenient location for me, however I would rather drive further and get the great service in Kyalami Corner. I have ordered click and collect at Chilli Lane at least 4 times and each time I stop to collect my order, literally nobody comes to the vehicle to take the order number and bring me my groceries. (Note that I once waited 15 minutes in the car). To make matters worse, staff stroll by and don't even take note that there is a customer waiting in the designated click and collect bay. I called the call centre to lodge a complaint about the branch and waited 20 minutes to speak to an "online" consultant who was very apathetic. Exceptionally disappointing service from Woolworths. But awaiting some sort of resolution. Hopefully Chilli Lane branch can improve their customer service!
0 replies
132 months ago
great customer service
I posted a complaint on Miway's online channels a few weeks ago which was promptly and consistently followed up by a very pleasant rep. Even though their online channels are a bit buggy, when you do try get a hold of anyone at miway- you get results! Thank you Innocentia
137 replies
132 months ago
MTN Customer Service Reps are pathetic
I posted a complaint about mtn customer service about 5 days ago. At the same time I posted a very minor complaint on miway. The response? Miway immediately called me and resolved the issue. Mtn? No word until just now- our friend Aadil CLEARLY misses the point. MY APRIL BILL IS GROSSLY INCORRECT. I have tried phoning mtn at least 10 times since last week and held on the line an average of 20 mins per call. What the hell is going on with you people??!! Retardation and laziness is quite apparent. PLEASE CALL ME. I DO NOT HAVE TIME FOR BACK AND FORTH NONSENSE. If I could exit this contract I would LOVE to. Unfortunately that is not possible given the value of the contract. Do you not value your income MTN???
76 replies
133 months ago
DISGUSTING SERVICE
So i recently upgraded to mtn sky. Worst decision of my life. They cut me off 3 days later because they didn't increase my credit limit to match my new subscription. It took me about 4 days to get a hold of anyone at the contact centre because unfortunately working people do not have the time to wait 30 minutes for someone to decide to pick up the phone. To make matters worse they basically double billed me and it's been almost 2 months now and they still have not corrected my bill despite numerous emails. I gave up on the call centre. What a joke. It's absolutely pathetic.
76 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
4 (36.36363636363637%)
1 Star
3 (27.272727272727273%)