JW
Julane W
Active since Feb 2014
14
Reviews
0
Industries
Reviews
14 reviews71 months ago
Pathetic customer service
I placed an order via their website and made payment via Payfast for a Fathers day gift. Payment confirmation to Qphoto was received by Payfast. Two weeks later when I called to find out when they would deliver, I was informed that payment was never received. After forwarding the Payfast confirmation, the agent alleged that reference nr was not added to payment, even though the correct reference was used for the payment. Agents at Qphoto are unhelpful, rather trying to put blame on customer than sorting out issues. THANKS FOR RUINING FATHER'S DAY
0 replies
72 months ago
Poor service
Did not come for follow-up treatment as promised and rats still running around. We paid for a termite fumigation certificate, and after numerous phone calls and empty promises still haven’t received it
0 replies
77 months ago
Incorrect debit order billing and impossible to reach accounts department
I have phoned Fidelity/ADT numerous times the past week about unauthorized debit amounts on my account. I was double billed in July, and have been charged radio fees in contravention to my contract. The call centre cannot help, and the person dealing with accounts (Guerra Ferreira) phone number doesn't work and his emails do not go through. I managed to reach him once and he promised to respond by email - I am still waiting. This is unacceptable. Please contact me to arrange a refund on the excess amounts charged, or I will be forced to use another security company.
61 replies
78 months ago
FNB FOREX CASH PASSPORT CARD COMMISSION CHARGES
I applied for a cash passport card before travelling overseas. The agent assured me that this was the cheapest option to use, as I would not pay any commission charges as I funded the card from my Global account in the same currency. I was assured by two different FNB agents at the Forex call centre that any commission charges would be refunded. A month later, three emails and alot of calls the charges have still not been refunded. It's impossible to call the forex call centre as they keep putting me through to another department and then cutting the call. PATHETIC SERVICE FROM FNB FOREX
105 replies
85 months ago
Contacted by Rentmaster to rectify problem
After the bad experience with the company in regards to their Standard agreement, the owner has contacted me offering assistance in dealing with the defaulting tenant. I trust any issues regarding communication with landlords through their call centre agents will now be resolved, and appreciate the fact that they are trying to rectify the problem
56 replies
86 months ago
Pathetic service for landlords
I contacted Rentmaster as I thought the products they advertised sounded like a great tool for landlords. I had a new tenant and wanted his contract to go through them as according to them I would then be guaranteed to receive my rent on the 1st of each month. We filled in all the forms and contracts and they sent me brochures with their services, which included the guarantee of your rent even if the tenant defaults, as well as credit checks for the tenant. After sending through the tenants paperwork they let me know that they would only accept the tenant on their standard guarantee, which guarantees the rent for one month instead of three. I accepted. Before the tenant moved in I emailed and phoned twice to make sure the debit order was in place, which they assured me it was. Then on the day the tenant was due to move in I requested a copy of the credit check done on the tenant as it was needed for the registration of the estate where the property is situated. I was then told that they couldn't find it as the lady who helped me was already on leave. As it was the 31st of December I allowed the tenant to move in as he had already signed the contract and paid the deposit. After the holidays I phoned Rentmaster again and was told the credit check was never done, as I should have requested it specifically. Even though it is advertised as part of the package. I then emailed and phoned them twice to make sure that the debit order was in place, which they assured me it was. The first month no problem - rent received in my account, although not on the first day of the month as they had promised. The next month I received an email at the end of the month telling me that they won't be paying over the rent as the tenant had not paid it. I contacted them - surely this was why I was paying them commission, and their selling point was that they guarantee your rent??? I was then told that the tenant was already two months behind on his rent. The first month they paid over his deposit as rent, and did not even let me know that he had defaulted. The debit order was not in place as was promised, and they contacted the tenant to do an EFT which he never did. They did not let me know any of this. At this stage I am stuck with a tenant two months behind, with no deposit (as it was paid over to me in lieu of rent). I now have to give the tenant another 20 days notice before cancelling his lease, putting me three months behind in rent. And then I have to hope he will move out, otherwise there will be further legal costs. If the credit check was done in the first place, and the debit order was in place from the start (all supposed to have been done by Rentmaster) I would not have been in this predicament. If I had vetted the tenant myself and rather have arranged rental payment with the tenant myself instead of trusting their processes, I would have known that there was a problem far sooner and would have been able to have it corrected. Also apparently they only know whether a debit order was successful by the 10th of the month. That doesn't give a landlord enough time to sent a letter of breach with the required 20 business day's notice to the tenant and to get them out before the end of the month, meaning you lose at least a months rent even if you do manage to get rid of the tenant.
112 replies
95 months ago
Roof repaired under guarentee
Roof and all phoned to arrange to repair roof under guarantee, and arrived today as promised to do the repair. Thank you very much!
0 replies
101 months ago
Roof And All
<p>I initially received a quote from Lieben from Roof and All in Pretoria. A month after paying the deposit I phoned to hear when they will start repairs on our leaking roof and his daughter in law told me Lieben was on holiday but that his son will do the repairs under their company Daklek Waterdigting. The repairs was shoddily done and after complaining to the foreman Lieben's son (Markus) came to inspect the work. He was extremely rude and kept saying we should "debate" about the quality of the work. I feel that if you pay for something, you should get what you paid for without having to debate about it. The waterproofing wasn't done neatly, roof areas weren't all repaired and worst of all the roof was still leaking. After arguing they finally repaired the waterproofing, but after a rainshower we realised the roof was still leaking. Also after they left we realized they had taken one of our extension cords, but after numerous messages and emails they still haven't returned it. I phoned Lieben again and he came out to repair the still leaking roof. After the repair it still leaked. Phoned again, he came out again and told me it was because of leaves in the gutter which he cleaned, and if I phoned again he would charge me a call out fee. After a recent rainshower roof is still leaking, despite a clean gutter and no leaves. My husband will have to try to repair the leak himself now.</p>
0 replies
130 months ago
Still waiting for installation
We applied for a landline for my retired mom on the 28th of July at the Kolonnade Telkom store, with the unlimited fixed line promo for R599. After more than a week nobody has contacted her to arrange installation and I contacted the call centre to find out what's going on. They informed me that the line installation had been cancelled from Telkom's side, and resubmitted the order (ref nr 126018509A). To date no technician has contacted her to arrange for installation. Please respond asap.
75 replies
130 months ago
Refund received
Thank you Gustav, refund of our deposit has been received.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
2 (14.285714285714286%)
3 Star
0 (0%)
2 Star
6 (42.857142857142854%)
1 Star
5 (35.714285714285715%)