LT
LEBOHANG T
Active since Mar 2009
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
I had a query regarding my December debit order and thought I'd reach out via the WhatsApp icon on the Pineapple website, expecting automated responses
I had a query regarding my December debit order and thought I'd reach out via the WhatsApp icon on the Pineapple website, expecting automated responses. However, I was pleasantly surprised when I received a call from Pineapple less than a minute after sending my message. Sibusiso was the friendly and polite agent who assisted me, resolving my issue efficiently within 2 minutes. I'd like to express my appreciation to Sibusiso for excellent service.
56 replies
15 months ago
had the pleasure of being assisted by Yvonne from Pineapple Motor Vehicle Insurance, and I must say her service was exceptional! She was incredibly friendly and bubbly, which made the entire interaction so pleasant
had the pleasure of being assisted by Yvonne from Pineapple Motor Vehicle Insurance, and I must say her service was exceptional! She was incredibly friendly and bubbly, which made the entire interaction so pleasant. Yvonne was also very helpful and patient, taking the time to explain everything clearly to me. What impressed me most was her efficiency—she resolved my query on the spot, saving me time and effort. She even made sure I knew how to reach her in the future if I needed further assistance. Yvonne truly went above and beyond, and I couldn’t be more grateful for her help. Thank you for the outstanding service!
53 replies
16 months ago
The worst online service ever!!!!!
I placed an order on the 04 December( 3 ITEMS/Christmas Gifts) and to this day I still haven't received them. I completed a " ticket" twice on their website as there is no other way to contact them, I even sent a message on Facebook and there was an automated message. I am so annoyed and disappointed as at this rate, I won't receive my items before Christmas. Buffalo logistic sent 1 email to state that the items will be shipped and that was it. Had I known, I wouldn't even have bothered.
0 replies
20 months ago
I am thoroughly impressed with the exceptional service I received from Nerrisa! I sent an email to the Pineapple email address and her response to my email was incredibly prompt, arriving in less than a minute
I am thoroughly impressed with the exceptional service I received from Nerrisa! I sent an email to the Pineapple email address and her response to my email was incredibly prompt, arriving in less than a minute. Not only was her response timely, but it also provided all the necessary information and assistance I needed. After a few minutes, I email her again as I had forgotten something else and the response was the same. Nerrisa's efficiency is truly commendable. She is a shining example of excellent customer service, and her dedication to helping others is evident in her work. Her prompt and thorough response saved me time and effort, and I'm grateful for her assistance. Keep up the fantastic work, Nerrisa. The 5 starts are well deserved!!!
53 replies
20 months ago
Outstanding Assistance and a Pleasant experience!!
I had the absolute pleasure of being assisted by Tshifiwa Mahafha, and I must say, he truly exemplifies what excellent customer service is all about! From the moment our interaction began, Tshifiwa was friendly, helpful, and genuinely invested in resolving my policy issues. What impressed me most was his attention to detail and ability to find solutions that other consultants had overlooked. He asked all the right questions, corrected the information, and ensured that everything was updated seamlessly. Tshifiwa's efficiency was remarkable - there were no long pauses or waits while he searched for information or updated his system. He was always on top of things, and his professionalism was impeccable. But what really made my day was his warm and cheerful demeanor. He has a fantastic sense of humor, and we shared a few laughs during our conversation, which made the entire experience even more enjoyable. Tshifiwa, thank you for your outstanding service! You're a true asset to your team, and I'm so grateful to have had the pleasure of interacting with you. Keep up the fantastic work!" 5/5 stars!
53 replies
22 months ago
Exceptional Service!!
Kamogelo Sebesho was the agent who assisted me and truly embodies exceptional customer service! He called me back when my call was disconnected, and ensured I received the assistance I needed. His friendly and empathetic approach made me feel valued and understood. He took the time to explain everything clearly and thoroughly, leaving me feeling informed and supported. Kamogelo's dedication to customer satisfaction is genuinely impressive. He deserves a 5-star rating and a huge thank you! Keep up the fantastic work, Kamogelo!"
53 replies
24 months ago
The worst courier company in the history of delivery companies!!!!
This is the worst courier company ever, my parcel from Shein was received at their warehouse on the 25th March and I haven't received it to this day. From the 28th it's been saying on the way to your city but funny enough, its 2 weeks after that and I still haven't received it. They don't pick up their phones. Shein must just find another courier because Buffalo is clearly failing, dismally. If there was a way to boycott this company I definitely would and I know a lot of people who would be happy to join me.
53 replies
29 months ago
Standard Bank Beneficiary Care should be called Standard Bank Beneficiary ****
I spoke too soon when I said my faith was restored by Standard Bank's BenCare Kgomotso Pooe. He made promises he only kept for 2 months, and now I am back to square one. The beneficiary care department does not pay my child's monthly annuity timeously. I haven't received her funds for Nov, I called Kgomotso on Friday and he said he would call me back to provide feedback and he never did, and then did not take my calls when I called. I am so sick and tired of this bank, If I could, I would move my child's trust fund to another bank. They simply don't care. I have made numerous complaints prior however it seems they provide 2-minute solutions just to shut you up. They make all types of promises that they cannot keep. Standard Bank Trust Beneficiary Care is a big ****. You have to think for them in order for things to happen. If you don't ask, It doesn't happen even though our deceased loved ones entrusted them to ensure they make things happen because that's what they are employed to do. Don't care about the child, it's fine but do your damn job!!!
71 replies
30 months ago
Exceptional Service
encountered an issue with my FNB account where certain transactions appeared to be missing from my statement. To address this concern, I visited my local branch and had the pleasure of being assisted by a consultant named Mbhiza Mkhwa****. Mr. Mkhwa**** exhibited exceptional patience and understanding throughout our interaction. He meticulously reviewed the transactions with me and provided a comprehensive explanation of the situation. He adeptly addressed all my inquiries, and his friendly and reassuring demeanor greatly alleviated my stress during this process. Mr. Mkhwa****'s professionalism was commendable, and his customer service was truly outstanding.
73 replies
31 months ago
Sincere Gratitude to Kgomotso Pooe
I wanted to thank Kgomotso Pooe from the Standard Bank Trust for the exceptional service. He kept his promise, my daughter's funds were received in time. He went above and beyond to restore my trust in Standard Bank Trust. His dedication and professionalism were truly outstanding. Kgomotso handled the situation with the utmost care and efficiency from the moment I reached out with my concerns. His prompt response and willingness to address my issues were highly commendable and I am truly impressed by the level of service he provided. His clear communication, and commitment to resolving my concerns have left a lasting impact on me. You have proven to be a true asset to Standard Bank, Kgomotso. I know you were doing your job but I still want to Thank You from the bottom of my heart.
262 replies
Review Distribution
5 Star
12 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (40%)