SG
shahista G
Active since Feb 2014
13
Reviews
0
Industries
Reviews
13 reviews29 months ago
Cancelation time frame
I had taken an upgrade on the 24/11/2023, a few minutes later i had called and canceled the contract as it was a change of mind. I was advised that the cancelation will be between 24/48 hours. It is now the 4/12/2023 and the cancelation is still not resolved. Each day i am following up and given new case numbers but not a resolution. Im awaiting for this cancelation so i can take another contract. This is really frustrating and prejudicial.
2213 replies
31 months ago
Not value for money
Booked a night at the towers and experienced such disappointment from checking in. Arrived at 3pm and was taken to our room, booked sea facing but all we got was palm trees. It was my birthday and my husband requested something special. Arrived to the room with nothing done. The television was hazy and unclear. The size of the room was literally a match box size, totally misleading to what we was told by the consultant when booking. The toilet had no turning space, which made it quiet difficult. There was no hot water when showering. After bringing it to the front desk attention about the special request, a slice of cake was left in the room when we aparted the room of which was stale and rock hard. At breakfast when we arrived at 9am there was no tables available and was told to wait until one becomes available. This is totally unprofessional. Being a muslim, there was very limited items to have as it was catered mainly for non halaal persons. The standards of this hotel is disappointing and not value for money.
0 replies
41 months ago
Robbed
I recently upgraded/extended my existing contract. My renewal date was effective from the 28/11/2022, from the 20/11/2022 i noticed all my night time data had disappeared. I logged a case query and was contacted yesterday from escalations department advising that i will be receiving my full benefit today being the 1st. I still do not have my midnight data. I feel very prejudiced as there was no changes to my initial contract, its the same as previously and was just extended. And now my midnight data was removed from the 20/11/2022. I want a full reimbur*****t of this.
528 replies
51 months ago
Instructions not followed properly
I took a new contract for 2 devices under 1 contract. I advised the consultant that I will use 2 of my existing prepaid numbers on both devices and did not request a new sim. Upon receiving my parcel, there was a new sim given with a different number and all the benefits was added to it instead of it being on 1 of my prepaid numbers. I telephoned customer service and was advised that I need to do a number change and the cost is R250. I refuse to pay this cost as i did not request for a new sim. This fault is not on my part. This needs to be sorted out.
318 replies
58 months ago
Not correctly informed of the promo
Ref no. 1070200228 I upgraded my contract on the 25/06/2021 to another promo. On the 01/07/2021 i received an sms at 4.45pm that my upgrade has been successfully migrated. A few minutes later I needed to make a call and realized that no calls were going out not even emergency calls. I tried rebooted my device 3 times and still it was the same. I contacted the customer service from another device and was transferred to various different departments only to end up at the technical department who discovered that my upgrade was a data sim only therefore all my calls were barred. And at that hour the retention department was closed and only could call in the morning to get assisted. I reported it first thing the next morning and was given a reference number. Upon taking the upgrade I was never informed that the line was a data sim only. My line is a business line and i would have never agreed for something like that cos it just wouldn't work. Since the 01st of July my line is disconnected and its very frustrating. I've been a loyal customer for many years and feel very prejudiced. I want a reversal of this contract and to replace my line with my previous bundle 30g smartdata top up immediately.
318 replies
70 months ago
Covid19 test results sent to the wrong person
I underwent a testing for covid 19 at a private lab. Four days had past & I received a call from my doctor with the results. Only to be informed that i would have been sent an sms with the reults before the results reaching the doctor. I received a copy of my results from the doctor only to notice that my cell number being the most important was captured incorrectly thus explaining why i never receive any notification and it being sent to the wrong person. Upon making numerous calls trying to get the correct number of the lab as the numbers listed is invalid and the company is not listed on Google. I chatted to a person known as Earl via whatsapp, advising him of the inaccuracy of the capturer and sending my personal information to the wrong number. To date i have not received any apology for this. And i was billed R2060. 80 for the test. This is very unprofessional.
0 replies
71 months ago
Run over by an uber
My daughter and I were involved in an accident with an uber driver on the 02/03/2019. I had reported the incident to uber directly. To date i have not received any response.
0 replies
71 months ago
Payment holiday delay with reversals
I applied for a holiday payment on the 14/05/2020. On the 15/05/2020 it was approved for a 3 month holiday payment. To date i have not received my reversals that was debited as promised. Its been well over the turn around time of 10days. Ive sent numerous emails and making calls daily but receiving no joy. I am been transferred from pillir to post advising that theres no notes reflecting on the system. I want this solved immediately.
420 replies
82 months ago
Scammed by loan hub sa
I am receiving correspondence from lifestyle legal pertaining to an amount owed by me. I had not under any circumstance applied for a loan with loan hub sa. I have not signed any agreement and or given out my details to obtain a loan under my name. I do not owe any monies to them. ThiThIs I would like an investigation to this matter.
0 replies
93 months ago
unresolved tax return by sars
I had submitted my tax return on the 30/07/2018. I was advised that the turn around time for the auditing process is 21 working days. i have past the time frame & logged an escalation query on the 29/08/2018. To date my query has not been resolved. i had inquired & was advised that there is still no progress made & that the time frame is indefinite. this is very unfair as a tax payer and i am further being prejudiced by the indefinite time frame now and service delivery. To date there has not been any resolution to my query.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
10 (76.92307692307692%)