SL
schalk L
Active since Mar 2014
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
Patient and friendly
Patient and friendly. Happy to explain questions and ensure nothing is left misunderstood. It's comforting knowing what you're covered for, as many companies want to hide exclusions.
56 replies
17 months ago
No to bad service
Been with them for almost 2 years. In that time, we've had 7 incidents where we weren't sure what caused an alarm and required a response. 4 of them took more than 15 minutes for response to arrive and 2 of them they simply rep**** they couldn't open the gate, so they left again. I finally gave up and tried to cancel, as they couldn't even give me reasons as to why response was so slow. Then was charged 3 months cancellation fee, to which I countered that they repeatedly broke contract first and cancellation fee should be waived. After numerous emails and follow up calls, I was charged another months debit order and still charged the full cancellation fee. Pathetic peace of mind, pathetic client services. Stay away
56 replies
39 months ago
Top Tier Service
Xavier at atterbury value mart provided world class service, even though we ended up taking a bed from a different store. Thanks for being the difference
56 replies
39 months ago
Zero respect for your items
Theres a reason they won't do any form of insurance, they actively try to make sure they destroy or damage at least 10% of your items. No respect for our items, we have thousands in damages due to handling and lazy packing. Make sure you go through the effort of getting special insurance if you use these guys!!!
0 replies
49 months ago
Samsung Promotions - Support
Purchased S22 Ultra and processed claim for new buds. 19 march. 28 March they tell me my ID was for the wrong person (that's crazy, I sent a picture of my drivers license). Supplied them with the document again. 7 march today, I've 30 minutes on hold, sent multiple emails without response. Samsung text chat says they cant help as it's a partner that handles the promotion. Virtually non-existent service.
296 replies
57 months ago
GSP 600 is Trash
I purchased the Sennheiser GSP 600 series roughly 18 months ago. Although the sound and microphone quality is not a topic for discussion here, I do want to mention that the external proofing/dampening is worse than you'd expect for the design and price. The problem here, is the terrible design of the earpads. After less than a year's use, they started to pull apart at the seams where it connects on the inside. Now, less than 2 years after purchase, both ears are in a state where the material has completely separated from their holding position, causing the cushion to push out of place. The “outside soft material” has started disintegrating to the point that my table has lots of black material ‘waste’ after a gaming session. They stated that they do not cover ear bud covers, cushions or padding. As seen below: https://en-us.sennheiser.com/service-support-services-warranty-conditions Now if this was the norm for all high-end earphones, I would not be making this review, however, that is not the case. Being a gamer for most of my adult life so far, I have contact with many other gamers. 3 of which I have found to have owned the GSP 600 series at some point as well, and all 3 of them have the same problem. Another 10 people responded to my enquiry as to the condition and age of their high-end headset and ZERO of them had any ear bud or cushioning problems after 2 to 5 years of use. This simply tells me that the material used is of terrible quality and never intended to last. This is definitively NOT the kind of product you expect when it’s competitors, razor for example, offers better quality sound, longevity and at a better price. It’s extremely disappointing and I’d like to let others know to not make the same mistake in supporting this money grab trash venture of Sennheiser.
0 replies
60 months ago
Great service
First world service at the menlyn drive center. Thorough, friendly and professional. Vinceno Wilhase made a routine c**** a pleasure. Keep it up, gents.
53 replies
128 months ago
Incorrect deduction without any credit
After upgrading my LTE contract, to a bigger capped account, a migration penalty was charged of approx R2000. This, after being told explicitly that an upgrade will not constitute any migration fees. After spending close to an hour on the phone with the call centre, over the duration of the past 2 months, i have yet to receive any feedback, correspondence or the slightest inkling that my stolen money will be returned to me. <br> The call centre simply claims that a ticket has been created and that they are not allowed to transfer me to any persons responsible for the matter.<br> <br> This is a last resort, born from desperation due to all other attempts to get my stolen money returned, failing. <br> How little can you care about your customers that after two months, a simple error cannot be corrected? <br> Something that was supposed to be a one or two day inconvenience, has become a matter of thievery. <br> For what else can it be called if someone takes your money without proper reason, and refuses to give it back?<br> <br> It almost makes me miss the days when an over priced, poor product was my biggest problems with telkom
75 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)