CS
Chris S
Active since Mar 2014
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
No Feedback No Reply. No Services
I was in an accident, and need to change my tracking unit from 1 vehicle to another. I have paid the de/re - installation fee and the documents was send to me. I signed the document, and send it back to the vanderbijlpark branch. I asked the lady if she will please fill in the rest of the details witch she said she will do. I mailed it back to the office and called in to speak to the lady. the gentleman answered the phone, I asked to speak to Lydia, he told me that she is out and will call me back. That never happened. Days after that I called again to asked if when they will fit the unit in my new bakkie. but was informed that it was not loaded on the system. Brenda assisted me with this and it was done before the end of that day. I spoke to Johan Pretorius, and he never got back to me and is now ignoring my messages and calls. Please be careful what branch you use to assist you with your Cartrack Unit.
56 replies
5 months ago
Not getting the paid for speed.
Paying for 200/200 but is not even getting 50mbs. Have been complaining about this matter. And if you don't pay they cut your line. But if you complain they just say that there is nothing they can do. Or they want to send out a tech at your cost to come and fix the problem.
53 replies
6 months ago
Telkom Is money Greedy
Got an SMS today stating that my account has been suspended. I called in to Telkom, and the consultant told me that my lines have been suspended due to a short payment of R70. I mean, what is R70 on a R4000 bill? I normally pay my account via the Portal, because on debit order, they deduct more than the Invoice amount. So for some reason, I missed an R70 payment, but my lines got suspended. As per Telkom, they don't have control over these things. It's system automated. Where is this going to end? The saddest part of it all is that they then black list you for missing a small amount like this.
0 replies
8 months ago
No Client care at all - just want your money
New tracking unit installed on Friday, 29/08/2025. On 30/08/2025, I called them to inform them that there are loose wires and I can not open my bonnet as the bonnet wire is hanging inside the vehicle. I was told that a technician will make contact with me on Sunday, 31/08/2025, to come out to fix the mess they made. No call, no nothing on Monday morning. I called in after the 3 attempts to speak to the correct person. I spoke to a team leader. I explained to him the problem, and he said he would call me back to let me know how they are going to resolve the matter. Bear in mind, I can not check the oil and water level of my vehicle as I can not open the bonnet. Now at 19:00, the team leader called me on WhatsApp. I asked for the manager's Email address, and he said he is not going to give it to me. So I requested him to call me on a normal call so that the call can be recorded. It seems like clients are not very important to them. I would like a manager to call me, not that I will be holding my breath, as it is as clear as daylight they don't care about client services at all. Throughout the day, I was called by a guy wanting to know how the service of the installation I told him that the gentleman was friendly and on time, but there was a lot of damage to my vehicle on the inside where the technician had worked. I think they must compensate the client with a 6-month subscription fee and all other costs. Like time taken off work for them to come and fix the mess they made. If so, an authorised dealer to fix their mess and compensate the dealer for their work
0 replies
11 months ago
Rude Supervisor, with no services from Cartrack
Pablo is the rudest supervisor working for Cartrack. Every time u speak to him, he wants to have a dialogue, but as soon as u start to talk, he chips in and does not let you complete any of your sentences. He also does not want to hear your side of the story and does not want to send you the recordings of the recorded calls. and getting out of their contracts, costing the client a hell lot of money even if they don't give you the services that you pay for. so you have to pay for not getting services, which is legal in their eyes. asking where or to whom you can report them, is also not answered. as long as they get their money. If you don't pay, they will harass you with up to 5 calls per day. Writing notes on their system is also too much to ask, as they don't write what you said, but what they want. I have a query on my account, but that is not been imported to them; they just want money with no service. billing you for things that you did not even ask for. And if you don't pay it, they will harass you till you start to swear at them. Then they will end the call, and a few minutes later, they will get someone else to call you. Please think twice before you take a contract with them, as you will be stuck with a debit order and no services until the end of your contract.
58 replies
18 months ago
The best and fastest...
The best and fastest service I have ever received
53 replies
40 months ago
Kak diens
Nee ek weet nie hoe kan jy so se nie. Ek was die 24ste daar en ek moet se toe het ek baie geoie diens gekry maar nou vandag 26ste het ek die kakste diens gekry. Ek het kos bestel maar vok weet ekt n uur gewag vir my kos en toe dit by my aan kom toe is dit nog pis koud ok ek gaan dit nie hier los nie eks nie n hond wat hulle mee werk nie hou Facebook dop ek sal dit plaas nou eil die bestuur der nog na my toe kom en se bys baie jammer en daai woord haat ek soos pes 'SORRY' en dan wil hy my nog af**** gee op my rek wat omkoop is nee dit gaan ek nie hier los nie ek sal seker maak almal sien dit raak. Eks nie van hier nie maar die diens wat ek vandag gekry het is kak. Die eiernaar kan my bel 0614829433
0 replies
58 months ago
Bad Service
Goeie Dag Jammer dit is nou in afrikaans. Ek was vandag by Caltex in 42 Gen Smuts in vereeniging 15/07/2021 om 10:23. Ek het gaan kos koop vir my werkers en die pie's was ok nog koud en toe gaan ek till toe die kasier het in haar taal gepraat voor my met die ander kasier en nie eers gevra of ek n sak soek nie net gely en gedink ek gaan dit betaal dit is nie die eerste keer nie. Ek het die eiernaar die eerste keer gebel en daar oor gepraat en toe se die eiernaar hy's baie jammer toe sien ek dit oor en nou toe ek die eiernaar weer bel toe se jy ok nou jammer jammer gaan nie werk nie dit gaan oor customer service wat tel. Ek is nie n pesoon wat vol kak is nie maar as hulle my nie kan hanteer soos ander mense nie dan wat soek die werker's dan daar. Ek wil weet waner werk die skof wat nou werk weer dat ek terug gaan en kyk of ek die selde diens gaan kry maar ek se nou as ek weer gaan gaan ek hulle af record en dit dan vir hoof kantoor aan stuur want eks nie n hond nie dis hoe hulle my nou hanteer het eks n mens net soos hulle Ek wil nie met die eiernaar paart nie ek sal kontak bly met die hoofkantoor want die eieernaar doen niks. Hier is my kontak nr 061 482 9433 of 016 971 2310. Die bedrag wat ek elke keer koop by n petrol stasie is so +-R250 per dag. Hoop u verstaan Lekker dag Groete Chris
53 replies
58 months ago
Bad Service
Ek wil net die onder die eiernaar se aandag bring. Ek het op die 06/2021 gebel om vensters te gaan meet en die dame het my terug gebel en gese sy is opad om dit te doen. Ek het gese is reg ek sal dit nou nou kom haal want ek was net besig toe se die dame is reg dit gaan baie ninnig as ek daag sop dan wag ek nie lank nie. Ek het toe die vensters gaan haal en betaal dit was nie baie nie maar dit was R50 als ingesluit toe vra ek haar hoefeel gaan dit kos as julle dit gaan insit en toe se sy n bedrag van R4--.-- en toe vra ek haar ok hoefeel is net die kostes as hulle uit gan en toe kan sy my nie se nie want daar is ander kostes ok by toe los ek als en doen dit self. Ek het n ander ou gestuur om die vensters op 05/07/2021 om 13:45 in te gaan sit en dit was te groot en dit maak my so kwaat dat *Julies's Gals mense uit stuur en dit is ok nie die regte grootes nie. Ek wil nie te veel kla nie maar die mense wat daar werk weet niks wat hulle doen nie en die houding was hulle het gaan my ok nie pas nie. Ek het hulle gebel en gese ek gaan op Hellopeter en facebook dit sit want dit gaan ek nie hier los nie dan bel ek liewers vir parys glas en hulle kom sit vir my in wat ok nie te duur is nie maar ja ek sal nie meer na Julie's Gals toe gaan nie hulle gaan my nie meer sien nie. Ek hoop hulle n voorspoed Dankie lekker daggie 0614829433
0 replies
Review Distribution
5 Star
2 (8%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (24%)
1 Star
17 (68%)