BL
Beverley L
Active since Mar 2014
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Excellent employee
I ordered an additional invertor in March 2025 but only opened the box when I had power issues. There was a missing part to be able to charge the device. While I have been through a difficult, emotional time regarding this I have been dealing with Rinaye Mukwevho and I have never dealt with someone so efficient and helpful in the past. So patient, friendly and helpful. Well done Tevo for having a staff member like Rinaye, you should be VERY proud!!
0 replies
35 months ago
Best Service Ever!
I have been sending my Vehicle Inspection Report through to SBIB since the 4th of April and 5 times in total (definitely the correct email address used), no help and no response. On Friday the 19th of May I managed to get through to Nompumelelo and she was so fantastic, helpful and professional. She deserves 10 out of 10. Even today she called me to ensure that everything was to my satisfaction. Well done Nompumelelo, you sure give Standard Bank Insurance a brilliant name!! Service like this is incredible and should be rewarded. I wish I could deal with her on all my insurance.
53 replies
65 months ago
Can't use my credit to fly in December
I booked a return flight with Kulula in February to travel in May. Unfortunately, due to COVID-19 I was not able to travel. I know really need to fly to visit my parents as my mother is extremely ill. I have phoned the call centre so many times and hung on the line for ages, only to get cut-off, really? That’s shocking. When I finally got through, I was advised that I can only use my credit from 11 January 2021, WHY????? I need to fly now in December and in my current job I know that I will not be able to utilise my ticket from 11 January to May when it expires. So Kulula thanks for nothing, you have stolen money from me. I really don’t understand the logic behind this and as my preferred airline, I can guarantee I will never use them again!!
0 replies
100 months ago
Still not fully refunded
Good day I am so disappointed with this entire situation regarding my refund but sadly not surprised! I was really looking forward to going onto Hello Peter and thanking DSTV for being proactive and sorting out my query. Especially after receiving “part” of my refund as per the response DSTV supplied on Hello Peter. I was contacted by DSTV via my cell phone on the 31st of January at 9:37am. I was advised that they had refunded me R750 (which I did receive) and that these funds were relating to my old query. I was then advised that the December and January refunds were in the process of being done and that I would receive the money by Friday, Monday the latest. I decided to give them the benefit of the doubt and wait for Tuesday. Yip still nothing. See below original complaint and response! The bad service and disappointed that I have experienced from MultiChoice is beyond words. They really don’t care! In June 2015 I changed my normal premium service to the Decoder Payment Plan so that I could get the Explora. They then proceeded on the 20th of July 2015 (debit order date) to deduct my normal premium as well as my Decoder Payment Plan premium (R1,960.46). I fought this from 23 July 2015 up until 4 December 2015 and even provided them with a stamped and signed bank statement which they requested. I never ever received my “promised” refund but I eventually gave up. My friends and family could not believe that I was so upset that I just gave up and threw away +/-R700. At that time when I posted on “Hello Peter” they we so quick to call me and promise me my +/-R700 back. Yeah it never happened, up until today 28 January 2018. My reference number at the time was ********** . I still have all the emails. In November of 2017, I decided to cancel my DSTV due to financial struggles, I was advised that I was on the Decoder Payment Plan and that they then couldn’t cancel it without a months’ notice. I was so confused because the Decoder Payment Plan that I signed up for in June 2015 was for 24 months and I was advised at the time (per my question that I asked the consultant at the time) that it would then fall to the normal premium subscription again and that I would need to reapply for the Decoder Payment Plan. Anyway that’s beside the point, I gave my months’ notice at the beginning of November and said I would call back in December to cancel. I called on the 21st of December and was told that due to my debit order just coming off (R785), they could cancel immediately and refund me within 5 – 7 working days. My DSTV was switched off immediately and the refund has never come. I have made 4 very upsetting, frustrating calls and all I ever hear is that I am due the funds but that it is being escalated. People promise to call back but they never do, even when you call and ask to speak to the person that helped you, they say that they can’t put you through to that person because it is a call centre. You then have to tell your story all over again. On the 20th of January 2018, they once again took off a debit order (R635). I don’t know where to turn to now. It’s beyond disgusting service for a client that has been with them for +/- 26 years. My cancellation of DSTV was supposed to help me for a few months and then I was going to reconnect. Needless to say that will definitely never happen again. They are so disappointing and have no idea about customer service. I will now have to take time out of my busy day to go to my bank to stop my debit order because clearly it will come off again in February. No DSTV since the 21st of December 2017 but still paying!! Good day Beverly Thank you for sending us your query. I also apologise for your inconvenience and the delayed response. You'll be pleased to know that the refund has been processed. An update will be sent to you by the finance team within 48 hours once the refund is paid out. Please continue to interact with us if you require any further assistance. Kind regards
105 replies
100 months ago
DSTV owes me over 2 grand!
The bad service and disappointed that I have experienced from MultiChoice is beyond words. They really don’t care! In June 2015 I changed my normal premium service to the Decoder Payment Plan so that I could get the Explora. They then proceeded on the 20th of July 2015 (debit order date) to deduct my normal premium as well as my Decoder Payment Plan premium (R1,960.46). I fought this from 23 July 2015 up until 4 December 2015 and even provided them with a stamped and signed bank statement which they requested. I never ever received my “promised” refund but I eventually gave up. My friends and family could not believe that I was so upset that I just gave up and threw away +/-R700. At that time when I posted on “Hello Peter” they we so quick to call me and promise me my +/-R700 back. Yeah it never happened, up until today 28 January 2018. My reference number at the time was ********** . I still have all the emails. In November of 2017, I decided to cancel my DSTV due to financial struggles, I was advised that I was on the Decoder Payment Plan and that they then couldn’t cancel it without a months’ notice. I was so confused because the Decoder Payment Plan that I signed up for in June 2015 was for 24 months and I was advised at the time (per my question that I asked the consultant at the time) that it would then fall to the normal premium subscription again and that I would need to reapply for the Decoder Payment Plan. Anyway that’s beside the point, I gave my months’ notice at the beginning of November and said I would call back in December to cancel. I called on the 21st of December and was told that due to my debit order just coming off (R785), they could cancel immediately and refund me within 5 – 7 working days. My DSTV was switched off immediately and the refund has never come. I have made 4 very upsetting, frustrating calls and all I ever hear is that I am due the funds but that it is being escalated. People promise to call back but they never do, even when you call and ask to speak to the person that helped you, they say that they can’t put you through to that person because it is a call centre. You then have to tell your story all over again. On the 20th of January 2018, they once again took off a debit order (R635). I don’t know where to turn to now. It’s beyond disgusting service for a client that has been with them for +/- 26 years. My cancellation of DSTV was supposed to help me for a few months and then I was going to reconnect. Needless to say that will definitely never happen again. They are so disappointing and have no idea about customer service. I will now have to take time out of my busy day to go to my bank to stop my debit order because clearly it will come off again in February. No DSTV since the 21st of December 2017 but still paying!!
315 replies
107 months ago
Completely Ignored!!!
<p>I purchased a Digitway Hands-free call Car MP3, Charger and FM Modulator from CrazeDeals on the 31st of May and it doesn't work, the box was damaged and there was a cable missing. The item was delivered on the 1st of June and I emailed them on the 2nd of June advising them of the issues. I even sent a picture. I then emailed them again on the 5th of June. I then called them and was told that I only have 3 days to report an issue, hello, I did it in writing after 1 day which is obviously a better option. I was then given another email address and promised that they would call me back. I emailed them again on the 15th of June and then the 30th. They have completely ignored me. This was my 4th purchase from the but definitely MY LAST!!! I would not recommend to anyone that they use CrazeDeals because if your item is faulty you must kiss your money goodbye and throw the piece of junk away.</p> <p> </p> <p>I do a lot of online shopping and I have never been treated this way by any other company.</p> <p> </p> <p>Oh well, I guess that's what happens when you order from JunkDeals! Never order from CrazeDeals.</p>
0 replies
130 months ago
MultiChoice Does Not Care About Customers!
I traded my PVR for an Explora on 23 May. As there is only 1 channel I was advised by MultiChoice about a special for R849 including an Explora. I sent an SMS to DPP, after going through the entire application, the call cut off, I send a 2nd SMS & went through the application again, then told the system had frozen & that I would be called back. I started the process again with a 3rd SMS. I was told I had an outstanding balance, huh? They advised me of a Smartcard charge that should be refunded but that they couldn't help. I went to the Agency & after waiting an hour, was told that they hadn't charged me & I must contact MultiChoice. I paid the balance & wrote it off for my own sanity & activated my package on 8 Jul. I asked so many times during the process if I would be charged any pro-rata fees or double subscriptions. On 21 Jul my acc was debited with R1,870.46. I called 4 times, sent 3 mails before being called by Jabulani on 19 Aug. He proceeded to explain the charges to me, but he made no sense & I was more confused than ever. He GUARANTEED me that on 21 Aug, there would be no debit order as I was in credit. I swear as the sky is blue my acc was debited AGAIN today. Now what?
75 replies
130 months ago
No help whatsoever!
I sent UNISA an e-mail on the 17th of July making an enquiry. I have since resent the mail twice but have yet to get a response. Don't even know why they bother having an e-mail address or contact number because they NEVER respond
0 replies
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