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Anika D
Active since Mar 2014
9
Reviews
0
Industries
Reviews
9 reviews15 months ago
Shocking warrentee repair service!
I bough a Bosch fridge/freezer combo just over 2 years ago. It was one of the more expensive models. I also took an extended warrentee. The fridge part of my appliance stopped working while I was on holiday. I reported the problem to Hirsch’s on Tuesday, 14 Januarywhen I came back, who reported the issue immediatly to Bosch as I got a Reference nr through an sms. Hirsch’s phoned and did regular check ups to check if Bocsh came out ect and also informed me that Bosch changed their warrentee conditions and that the customer are now responsible to pay the call- out fee and that they only pay for half an hour of labour and that the customer must pay the rest of the labour. I feel it is very unfair, as it was not the conditions of the contrat when I took out the warrentee. The Bocsh technician came out on Friday, 17 January. And told us the parts was going to take 3-5 working days. I received a call on Tuesday, 28 January that the part was received, but that a technician can only come out on Monday, 3 February. The tecnician also mentioned that the PC board may also be damaged, but that he will only know once the one part is replaced. Meaning that it will take another 2 weeks if he needs a PC board . So I can be without a frige for over a month !!! That is shocking service Bosch!!! And you are suppose to be one of the better brands in SA. I also lost everything in my fridge as we were on holiday!
0 replies
33 months ago
Dr Hantie Nienaber has zero people skills and do not care at all
How Dr Hantie Nienaber still have any patients left is a miracle! She has no emphathy and is judgemental and extremely rude! Telling me that I must decide what is causing my headaches myself, because there are many reasons. Also telling me that I am drinking too much prescription medicine (that specialist Dr’s that is way more competent prescribed for me). She never asked my medical history and even commented that my previous blood test was a concern( that another Dr done earlier this year). The reason why I went to the Dr was because of daily headaches I had since I had pneumonia earlier this year and I do NOT want to drink pain tablets every day. She told me that my cronic medicine will damage my kidneys and liver and she even said that I will get cancer if I keep on drinking it. She ended of by just looking in my throat, not checking any vitals or anything else and asked me what do I want her to do about my headaches. I can’t believe she still has her license after reading all the other reviews….
0 replies
34 months ago
King price not taking responsibility for damage caused by their service provider
Long story short: My Samsung S21 Ultra’s screen cracked and was fixed by one of King Price’s service providers. They fit the screen incorrectly causing it the crack again and they damaged the camera. I reported this to King Price that informed me that they had numerous complaints about this spesific service provider and that they are not even using them anymore. After numerous phone calls, King Price asked one of their other service providers to access the phone to see if the issues was due to faulty workmanship. The service provider contacted me to pay the co-payment ( again) to fix the phone. I did. And when I enquired if they fixed the screen and the camera, they said that King Price only authorized them to fix the screen. They did convey to me that the screen was fitted incorrectly and was the cause that the screen cracked again. They also said that there was damage to the back of the phone and it was glued. The reason that the camera did not work was due to fingerprints on the inside of the lenses and that the phone was fitted with incorrect lenses! King Prize refused to cover the fixing of the camera ( at a cost of R8000) accusing me of lying to them and that I took the phone to someone else to fix it. I told them the only person who touched the phone was their service provider. Then they even went as far as telling me that the phone came new from Samsung with the wrong lenses and with fingerprints on the inside of the lenses. I logged a complaint, and now King Prize sent the phone back to the original *********** service provider that damaged the phone in the first place. After 8 weeks I still do not have the phone back. I have phoned and emailed numerous times. Who knows what else they damaged? And this phone was over R25 000 and a gift to my son for his 18th Birthday. It is a pity that this matter is still not sorted as I am a loyal client that was very happy and impressed with King Price’s service. But now they refuse to take any responsibility and my son has been without a phone for 6 weeks the first time it was fixed and now 8 weeks and counting..
159 replies
38 months ago
Shocking customer service for new account
Why do Nedbank phone you and offer you a new account and an overdraft? …. And then no communication for over a month!!!!! Card delivery was quick, asking that you pay your salary in their account was extra quick!! Shocking service from Ngcobo, L. (Lethukuthula) Do not answer emails, do not phone, do absolutely nothing!! And phoning does not get you anywhere as they refer you back to the ( useless) person who helped you. Nedbank if you want customers, please look into your customer service!
0 replies
43 months ago
Private banking pathetic
At standard bank private banking you pay a fee for double the incompetence! My standard bank private banker had been “out of office for a period” more than 90% of the mails sent this year. And I can’t contact other standard bank departments as they do not deal with “private banking clients. I had issues with my homeloan, credit card, interest rate ect ect, every time taking me half of the day just to get into contact with someone that can assist, and most often than not that person can’t help me and just transfer me to the next. I have requested a new banker a fee times, do not even get a reply. I had to go in to a branch, just to change my tel no and it took 2 hours, after more than a month it was still not updated and it took me another 3 hours inside the bank. It seems that standard bank is more interested in selling cell phones ect than any banking service you expect from a bank. After they offered me a payment holiday for 6 months during covid, I now pay 25 years instead of 20 years on my loan). So now they gave me 6 months “free” and I must pay 5 years back.
133 replies
43 months ago
Excellent: friendly and professional service
I dealt with Latoya Perry for cover on an older car ( most Insurance companies do not cover older/classic cars). I received excellent service and she was very friendly and informative. They were also much more affordable than the other quote I received.
133 replies
53 months ago
Useless service from Ster-kinekor
I bought tickets and combo’s on the online app. The payment ect went through on the app, and I received an sms. But the app never displayed the ticket. I went to the Ster-kinekor at the Carnival Mall and showed them this, also showed that the payment reflected on my banking app statements. They said they must phone someone, they took over 30 minutes to phone someone. Then came back and said sorry they can’t help me. By this time the movie has started. I had to purchase the tickets ect again and we missed some of the movie. I contacted Sterk-kinekor and they said I must send a mail. Two weeks and no response. So 4 tickets and 1 2 combo’s cost me nearly R1000 !!!! Shocking!!!
0 replies
63 months ago
Northcliff Nissan cost me R26 000
Northcliff Nissan made an offer on my car through Weelee. They outbid a few very good offers. We arranged an appointment after battling to get hold of Henry: the contact person. Not answering calls or whatsapps or emails. Took the vehicle in, nobody knew about me and Henry was not at work. After evaluating my vehicle they said they are not interested because of 2 minute paint spots. I fixed all the scartches through an insurance accredited panelbeater. I took the car back to the panelbeater and they fixed the problem. Emailed them back saying all is in order and were told they are not interested in my car at all. So why make an offer when you do not want my car ??? They offered me R271 600. Weelee said it is a bad idea to list my car again as people will think there is a problem. Because of them I lost R26 000 on my car as I had to trade it in. I am really unhappy and think they were extremely unprofessional. The service I received from Henry was terrible !!!!
0 replies
77 months ago
Edgard’s website is terrible!
I am very disappointed in Edgars’s website, although I have been a loyal customer for years. I tried to buy 13 items on Cyber Monday. The website is very user unfriendly. After almost an hour I managed to have the selected items in my basket. Then you have to wait in a line for 10-20 minutes before you can checkout your items. To remove an item from your basket is almost impossible. And when you eventually remove it your time is up to pay. Third time around, an hour later, I managed to pay ( tried anyways) and it bombed out. After 3 hours of trying to pay for my order, I gave up! And the items were gifts that I promised my kids ect. The next day all the items in my basket reset to their normal price. I sent an email, so response 2 days later. I shop very often online and Edgard’s site was the worst ever. And I missed out on all the deals...
105 replies
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