HC
Herman C
Active since Mar 2014
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
RCS/Edgars ignoring Deceased Estate notification and Account Protection Plan
I am deeply disappointed with the lack of service and empathy from RCS/Edgars following the passing of my mother two months ago. Despite formally notifying them of her death and submitting the required documentation, I am still being hounded with account statements. More importantly, the Account Protection Plan which was paid for specifically to cover the balance in the event of death has not been activated. It is unacceptable that a grieving family has to fight with a service provider to get them to acknowledge a death certificate and honor their own insurance policies. I want RCS to: Process the Account Protection Plan claim immediately. Stop sending statements and correspondence to a deceased person. Confirm in writing that the account is closed. Reference/account Number: 70001001001195433685
0 replies
23 months ago
Where is the service I have to pay for each month?
Dear MTN Customer Support, I am writing to express my frustration with the constant harassment and hounding by call centers trying to sell me random nonsense, policies, and "promotions," as well as the seedy ****mers who somehow obtained my number. If I want something, I will look for it; I do not need to be harassed by businesses and coerced into buying things. To protect myself from this constant harassment, I downloaded an app called "Truecaller." This app can automatically block ****mers and businesses. However, lately, MTN has disabled my Caller Line Identity (CLI) twice, making it impossible for Truecaller to filter my calls since all calls appear as "Unknown." The first time MTN disabled my CLI, I contacted customer support, and they fixed it. However, it worked for only a day or two before being disabled again. I have been a contract subscriber for over a decade. By disabling my CLI, you have taken away my only defense against these constant harassment calls from random businesses and ****mers. As a customer, I should not have to repeatedly contact you to fix your faults. Please rectify this issue and restore my CLI permanently.
0 replies
32 months ago
suspicious behaviour
I am writing to address a significant issue with recent shipments we made to your business in Centurion. Typically, our shipping costs for sending papers amount to approximately R160 to R170. However, we recently encountered a substantial discrepancy. On September 20th and September 28th, we dispatched two packages, each containing exam papers. To our astonishment, we received an invoice for over R1300, which far exceeded our usual expenses. Upon contacting your company, I was informed that the package sent on the 20th supposedly weighed over 20kg. This information is deeply perplexing, as it is implausible for four sets of exam papers, written by children, to weigh that much. The individual I spoke with indicated that I needed to speak with our "credit controller" to resolve the matter. However, each time I was transferred, I ended up on hold, and the call was subsequently disconnected. This unfortunate scenario has transpired five times so far. I made another attempt to contact your company this morning and was informed that there is no record of a package sent on the 20th. Additionally, I was told that our waybill number does not exist. Once more, I was directed to our "credit controller," and once again, the call was abruptly disconnected, leaving me unable to resolve this matter. Furthermore, I was informed that a collection took place at our premises, which we did not authorize. This is not in line with our standard operating procedure, as we typically transport the papers to your branch ourselves, without requiring a driver to collect from us. This practice has been consistent over the many years we have conducted business with your company. I am deeply concerned and frustrated by these developments. It is essential that we resolve this matter promptly. However, my repeated attempts to address these issues have been thwarted by the disconnection of calls. I seek clarity and transparency in this situation and expect a fair and reasonable resolution to this matter. I kindly request that you investigate these discrepancies and provide a clear and satisfactory explanation for the unexpected charges and the unusual collection activity. I trust that your company will uphold the highest standards of service and integrity that we have come to expect over the years. Please contact me at your earliest convenience to discuss this matter and to arrive at a satisfactory resolution.
0 replies
32 months ago
Suspiciouis behaviour
I am writing to address a significant issue with recent shipments we made to your business in Centurion. Typically, our shipping costs for sending papers amount to approximately R160 to R170. However, we recently encountered a substantial discrepancy. On September 20th and September 28th, we dispatched two packages, each containing exam papers. To our astonishment, we received an invoice for over R1300, which far exceeded our usual expenses. Upon contacting your company, I was informed that the package sent on the 20th supposedly weighed over 20kg. This information is deeply perplexing, as it is implausible for four sets of exam papers, written by children, to weigh that much. The individual I spoke with indicated that I needed to speak with our "credit controller" to resolve the matter. However, each time I was transferred, I ended up on hold, and the call was subsequently disconnected. This unfortunate scenario has transpired five times so far. I made another attempt to contact your company this morning and was informed that there is no record of a package sent on the 20th. Additionally, I was told that our waybill number does not exist. Once more, I was directed to our "credit controller," and once again, the call was abruptly disconnected, leaving me unable to resolve this matter. Furthermore, I was informed that a collection took place at our premises, which we did not authorize. This is not in line with our standard operating procedure, as we typically transport the papers to your branch ourselves, without requiring a driver to collect from us. This practice has been consistent over the many years we have conducted business with your company. I am deeply concerned and frustrated by these developments. It is essential that we resolve this matter promptly. However, my repeated attempts to address these issues have been thwarted by the disconnection of calls. I seek clarity and transparency in this situation and expect a fair and reasonable resolution to this matter. I kindly request that you investigate these discrepancies and provide a clear and satisfactory explanation for the unexpected charges and the unusual collection activity. I trust that your company will uphold the highest standards of service and integrity that we have come to expect over the years. Please contact me at your earliest convenience to discuss this matter and to arrive at a satisfactory resolution.
0 replies
32 months ago
What is going on?
I hope this letter finds you well. I am writing to express my deep concern and frustration regarding the recent incident I experienced as a loyal customer of Edgars for over 20 years. Throughout these two decades, I have diligently worked to maintain my account in good standing, ensuring that I make my monthly installments promptly, and uphold a spotless credit history. To my astonishment, today, on October 4th, I received an alarming call from a debt collector, demanding immediate payment for an installment. I was shocked and distressed by this sudden development, as I had recently paid the installment in question on September 30th. I was informed that I had been "handed over" to the debt collector due to non-payment, which was entirely contrary to the meticulous financial management I have maintained for years. Seeking clarification, I promptly contacted Edgars/RCS customer service to address this issue. To my surprise, the representative I spoke with offered to "provide me" with an "email" to lodge a complaint, seemingly unconcerned about the distressing situation I was facing. This experience has left me deeply unsettled and disappointed in the service provided by Edgars/RCS, especially considering my lengthy and unblemished history as a client. I find it utterly perplexing that such a grave error could occur, causing unwarranted stress and anxiety. I kindly request a thorough investigation into this matter to ascertain how such a situation transpired. I believe that Edgars/RCS should take immediate steps to rectify this issue and ensure that no other loyal customer is subjected to similar distressing situations. I appreciate your prompt attention to this matter and request a response at your earliest convenience. My aim is to resolve this situation amicably and regain the trust I have placed in Edgars/RCS over the years. Thank you for your understanding and cooperation.
1 reply
34 months ago
Buyer Beware: Telkom's Inconsistent LTE Service
First off, I would like to state that I don't blame Mweb for this, but rather Telkom, as I am sure this is a Telkom issue. I purchased the 2TB Telkom LTE capped service from Mweb. However, nowhere in their documentation or any advertising does it mention that the Telkom LTE service will drop to speeds below 50Kbps during "peak hours." In my case, it's consistent each evening, around 6 pm, when my speed just plummets to below dial-up speeds. Last night, it was running at around 25Kbps. This issue lasts usually until about 10 pm, if not the entire night. Despite having a capped package with 2TB data, it becomes practically unusable during these times. I'm sharing this as a buyer beware post to ensure that people don't fall into the same trap of using Telkom's service. A friend of mine had Telkom uncapped and complained about the same issue. Initially, I thought it might be because he reached his data cap, but it seems to be a general problem with Telkom's service.
0 replies
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1 Star
6 (100%)