CG
Claudia G
Active since Mar 2014
23
Reviews
0
Industries
Reviews
23 reviews20 months ago
Pathetic Service from NetFlorist in time of grieving
Good day, Order No 108052565 refers. Can you please advise when the order will be fulfilled? This order was placed on 01 August 2024 and to date no delivery has occurred. I understand that there is/was no stock - but why is your website not up to date with this information? I would have never placed an order of these teddies if I knew it was going to take this long. An email was received from Netflorist stating the stock issue. A response was sent but then Netflorist fell off the face of this earth and no response was ever received again. These two teddies are for little girls who have lost their father. Now it must be delivered long afterwards ? Can Netflorist pull up their socks and get this issue sorted ? IT IS NOT ACCEPTABLE. Kind regards, Claudia Maytham.
53 replies
20 months ago
Poor Service from Mount Grace Spa & Hotel
Good day, I wish to lodge a complaint about the service received at Mount Grace Hotel & Spa this weekend (8 - 11 Aug) under reservation 4577113862 (booked with Booking.com). It saddens me to even have to lodge this complaint as just a month ago, we also stayed at the establishment, 5 - 7 July, under reservation 4988012665 (booked with Booking.com as well). We enjoyed our first stay so much that we made another reservation and brought family along with us this past weekend. The lack of golf carts to transport guests up and down is simply not enough and it leaves guests feeling frustrated and agitated for lack of a better word. On Friday evening, my family and I waited over 20 minutes for a golf cart to get back to our room after dinner. I understand that the Hotel was full to capacity, but the Hotel should have been prepared to deal with the masses, especially with it being a long weekend. On the way to the room, the battery of the golf cart died out. We got off, three rooms worth of guests, and walked back to our rooms. We didn't have an issue walking; we understand gremlins creep in but there was no follow up from the Hotel side. Did you manage to get to your rooms? No apology for the inconvenience, nothing. On Saturday we were taken by a golf cart to go and play tennis. We were informed by the driver that when we are done and ready, we should inform security, and they will get a golf cart to come down to collect us. After our game of tennis, I approached security and informed the gentleman that we needed a cart to get back to reception. He immediately picked up his 'walky talky'/radio and requested one for us. We moved to go sit under the trees as we were hot and sweaty from playing in the sun. After 20 minutes, no cart had come to collect us. I contacted reception, from my personal phone, to follow up and find out where our driver was. I was informed that the driver was on the way. Another 10 minutes had passed, and no cart had arrived. I contacted reception again (this being the 3rd request), from my personal phone, and explained that it was urgent that we get a cart as my 6-year-old daughter needed the bathroom. I've already had to keep her calm whilst waiting. The lady with whom I was on the phone, was quite rude to me, stating there is nothing more she can do. I asked for her name, which was not given to me, but the phone was rather put down in my ear. Moments later, a cart arrived. The same lady who was rude to me, was on the radio with the driver. I managed to get her name from the driver, Keitumetse. I got to reception and approached Keitumetse and asked her whether she thought it was professional to be rude to guests when they had been waiting so long for a cart and when it was rather urgent for us to get back to reception. She simply responded that she had just begun her shift and had no idea what I was talking about. I requested to speak to the manager and explained the situation to him. I tried to get him to understand that we were in a hurry to get back to reception as my daughter needed the bathroom. We requested carts several times and waited over 30 minutes for someone to come and collect us. His response to the issue was that he needed to follow up with security as security should've told us that there were bathrooms by the tennis courts. This is not security's fault. I did not inform security that my daughter needed the bathroom. We were sitting further away from security, in the shade under some trees. I proceeded to probe the manager and ask what he was doing about the lack of carts in the Hotel over the weekend? Surely a manager should be thinking forward and making plans to make guests as comfortable as possible. No response could be given to me - other than that he would need to speak to his manager. I then asked why he allowed his staff, Keitumetse, to be rude to guests. Keitumetse then chirped in to say that she was not rude, she was trying to get a cart for us. Which means that not only was Keitumetse rude, but she was also lying as she was involved. I left reception to cool off and went back several hours later for feedback. The manager had left for the day - obviously no further feedback or apology from Mount Grace Spa and Hotel. I asked Keitumetse if she had anything further to say and she just apologized for the delay in us getting a golf cart. She refused to apologize for her rude attitude. As I am unhappy with the feedback that I received on Saturday when the incident happened, I have now decided to take it further. I can confirm that I will never ever be visiting Mount Grace Hotel & Spa again and I will also not recommend it to anyone else. Please can I have feedback ASAP. My rights remain fully reserved herein. Kind regards, Claudia Maytham.
159 replies
31 months ago
The Capital Pearls uMhlanga claims to difficult to assist us with a query/request
My husband and I recently booked a trip to the Capital Pearls uMhlanga, for 3 nights, however at the time of reservation, my husband and I did not confirm that the month in which the booking was, was correct (we only confirmed that the dates were correct). Needless to say, when the date approached, (the dates we thought we had booked for), we realised that we had then booked for the previous month. We have reached out to the Capital Pearls uMhlanga for a voucher of some sort or the opportunity to rebook our trip at an alternative date (so that we are not completely out of pocket as no refund was requested, just an opportunity to reschedule) and we were informed that it cannot be done. See response directly from management: "I would have offered some sort of voucher or credit in the month for the month – however with the month passing it’s difficult to amend. It will be almost impossible to amend on my side as its closed off already." It should also be advised that no one from the hotel reached out to us during that period to confirm why we have not checked in. The booking/reservation just went by and now it is do difficult to offer a client/guest who had fully paid for their trip but did not pitch or make use of any of their facilities no credit or voucher. Please stay away from The Capital Pearls UMhlanga- poor management & a bunch of *******.
0 replies
33 months ago
FNB poor ***** department & private banking unit
Good day, Trust this email finds you well. On 28 June 2023, I received an email from Ms Bev Nukeri who informed me that a receipt of R 35,000.00 received in my account has been flagged as *****ulent (case number: 2023-2289644). The matter was subsequently closed, as the same had been verified to be in order with Nedbank. On 29 June 2023, I received an email from Mr Bongani Ndeme who informed me that a receipt of R 6,000.00 received in my account has been flagged as *****ulent (case number: 2023-2289660). The matter has been closed, see below screenshot, after numerous emails sent to my personal bank, Ms Olga Dube and Mr Bongani Ndeme (the investigator) (numerous emails had been sent as no feedback had ever been received). The person who initaited the transfer has even reached out to Mr Bongani Ndeme as ABSA have proved to be quite useless in closing the same on their end. However, all relevant documentation has been submitted to both parties. Please be advised that the R 35,000 and the R 6,000 were received from the same individual. image.png During the early hours of Tuesday morning, I sent an email to my personal banker, Ms Olga Dube, and Mr Bongani Ndeme questioning Mr Ndeme's capability of being able to sort out the matter - as review of HelloPeter has indicated numerous complaints about him and people's cases NEVER being resolved. After more emails questioning when the matter will be closed, Mr Ndeme sent the below to me, but a new transaction has been queried. image.png The evidence was sent promptly and the contact at Investec, who could assist with the matter (being my husband's personal banker), verified the transaction. However, I have been told that my relationship with FNB has been terminated. I have contacted Ms Olga Dube to query why the relationship has ended, as I feel the grounds for termination is unjust due to me being able to explain all the transactions. She indicated that the situation is out of her control and I need to contact Mr Ndeme for reasoning. I have again sent Mr Ndeme numerous emails questioning the termination of the relationship - and to no avail, no response has been received. I am not taking the matter up with the banking ombudsman. I am a professional who requires a professional relationship with their bank who can respond to situations as promptly and professionally as possible. No assistance from my professional banker and no degree of professionalism from the investigator. Please provide me with a reference number so that the same can be submitted to the banking ombudsman. Thanks. Kind regards, Claudia Grobler.
60 replies
33 months ago
*****ulent case which cannot be resolve
An alleged ***** case was reported a month ago, the details concerning the transaction has been sent to the investigating officer and by the individual who reported the incident initially (the individual who reported the transaction, being a family member, later realised that the money paid into my account by him was NOT *****ulent - at the time, he had just forgotten what the payment was for and the incorrect description was used when the transaction was initiated). I have not once heard from my investigating officer, despite numerous emails being sent.
60 replies
34 months ago
***** Hold cant be sorted
I have had a ***** hold placed on my account - I have sent through the relevant documentation and reasoning for the deposits. My accounts have now disappeared on my dashboard and the individuals working on the cases cannot be reached when calling. I have called the ***** Contact Centre, the respective telephone numbers in the e-mails and followed up over e-mail on numerous occasions. Can someone please assist me? I would like the matter to be resolved ASAP. Thanks in advance for your assistance, it is appreciated.
53 replies
34 months ago
Poor assisstance Standard Bank Personal Lending
I have completed applications for personal lending (all which have been approved), subject to sending bank statements (which have also been sent). I have contacted Standard Bank who have confirmed it will take 3 business days but this time has been exceed. I just cant seem to come right! Can someone assist please ?
159 replies
40 months ago
Capitec Direct Lending - a little delayed
I have applied for Credit with Capitec Bank last week. I spoke to a lady on Monday who informed me that once my documents are submitted, it will take 24 hours for the everything to be finalised. It is Friday - 5 days later and I am still waiting ... Will anyone get back to me ?
264 replies
41 months ago
DONT GO TO AFRICAN BANK
I am beyond frustrated ... I really dont know what to do anymore! I cant access my MyWorld account - I have called, I have lodged complaints. I even get an SMS to query has been resolved, just to login and find that the account is still "blocked". I am literally one step away from taking this issue to the Banking Ombudsman ... Can someone who really cares enough take the time to look into this matter ? IM SO IRRIATED!!!!!!! NO ONE WANTS TO HELP ME - I AM GOING TO STOP MY DEBIT ORDERS!!!!!!!!!!!!!!!!!!!!!!!!!
132 replies
41 months ago
Unresolved Query - Yet Again
I am beyond frustrated ... I really dont know what to do anymore! I cant access my MyWorld account - I have called, I have lodged complaints. I even get an SMS to query has been resolved, just to login and find that the account is still "blocked". I am literally one step away from taking this issue to the Banking Ombudsman ... Can someone who really cares enough take the time to look into this matter ?
132 replies
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