EN
Emmanuel N
Active since Apr 2014
11
Reviews
0
Industries
Reviews
11 reviews65 months ago
Wrong items received and some items were not received
Good day Today was my first time placing a successful order. My first order was on the 10th of December and the lawn mower that I had order was not available and my credit was placed on the Zulzi wallet account. I would have preferred for the funds to be placed back on my card but I was never asked. The reason why decided to give Zulzi a try is because of its recent partnership with Absa rewards. I have been using Pick n Pay and bottles for deliveries and I have never had any issues with receiving items that are short or incorrect items. My order was way later than expected, this was not an issue to me as I realized that my order was probably late as it was a big order. I even received a communique that my order is delayed as they are very busy in the area, I was quiet impressed by this courtesy message. My nightmare started after when I went to saw my order after delivery, the wrong sprite was delivered. I ordered and I order Sprite regular and received Sprite lemon lime flavored, I don’t drink this. Can you please make the necessary changes and deliver the correct one as per the order. Furthermore, I also did not receive Simba Peanuts and Raising X 3. Why should I make use of your app over Pick n Pay. Your service fees as are extremely expensive. I think the service on the mower would have been over R200 before the delivery fees. Do you do quality control to ensure that the correct items are delivered? My Order ref is 531779
0 replies
70 months ago
MTN doesn’t want to cancel my contract for no reason
MTN is ignoring my request to cancel my data contract by stalling and playing hide a sick, this has left me wondering if they are so desperate to milk every cent from me for as long as they can. I have 3 contract with them and I have been on contract with them for more than a decade. I had a data contract that was due for an upgrade and I had no intention to upgrade, their retention department phoned me and convinced me to take a SIM only data contract, they told me that i can cancel it anytime without any penalties. They confirmed again that indeed I can cancel it without penalties when I called them, they purposely cut the call and didn’t bother to call back when I was in a process with them to cancel. I have sent endless emails to cancel and no one is assisting me, the last time I was even asked to provide my security details via the email. I have been trying to cancel the data contract since May. Can you please cancel my data contact and refund me the funds that you have billed me after my initial notice of cancellation. Your conduct is now putting me in a situation where I doubt that I will every trust you to upgrade my other two contacts due to the way you are treating me. It seems like customer service doesn’t exist anymore with MTN. Please treat me fairly as your customer, is this too much to ask? Your phone lines are recorded, so you can double check the authenticity of my story and here for yourself.
106 replies
111 months ago
Unacceptable customer service
<p>Pharmacy direct has not delivered monthly subscription medication for my mother since last year December. I phone and followed up with Rowinda on Monday the 13th of February 2017. Rowinda assured me that she can see that the medication is ready for dispatch and gave me assurance that medication will be delivered on the 14th of February 2017. This did not materialized. I phoned again on the 16th and spoke to Prudence. She assured me that she has escalated the mater to her manager via email. I asked her to also rely the message to the manager in person and let the manager give me a call urgently and not later than hour from time of call. Hours went by and the manager did not and has not called back. This is totally unacceptable. In the mean time, my mother does not have her daily medication for weeks. THIS IS AFFECTINH HER HEALTH Can someone that still cares about customer service resolve this urgently? I need an n enquiry to be done and written reply to explain what went wrong. My requests via the phone are clearly getting ignored. SHAME ON YOUR POOR CUSTOMER SERVICE PHARMACY DIRECT. </p>
56 replies
117 months ago
Standard bank handed a settled account in error to their legal team and does not want to take ownership and resolve the query
<p>Account no ********** 50</p> <p>Bond application turning into a there is no one point of contact. I have spent more than two hours on the phone with Standard Bank various divisions of which only once standard bank called was the one that called me. They refused to call me back. So I had to use my cellphone for lengthy calls to them. I believe that my bond was decline reason being that because the previous bond I held with them was handed to their legal team. No one even bother to phoned or email to tell me the application was declined. I had never missed a single payment on the bond that was with them. I requested the settlement amount and was quoted R324512.68. which was settled same day. (I think late June 2016 / early July 2016. The problem is that I now have been informed that I should have requested them to close the bond on settlement. I have been pushed from pillar to post and no one wants to take ownership of this query and remove legal status and re-assses the bond application. I have a very good credit record and have never missed any instalment in my life. The way that Standard Bank is treating me is unprofessional and insulating as a good standing client of standard bank. I was even given a wrong email ********** ********** via email to ask for bond cancellation. I did let them know via email that the email is incorrect. Days have gone by and no answer. My email was read and there is no anser. Can someone who still cares about customer service in Standard Bank resolve this ASAP. I find this very insulting that my settled account was handed to their legal team in error by Standard Bank and no one wants to assist.</p> <p> </p>
53 replies
120 months ago
Bankmed Discovery does not want to honour a necesary medical procedure
<p>I had a tooth extraction by a Dentist that went wrong; I think it was late January 2016. The tooth fractured and it is very near the sinuses. The Dentist then referred to the Dental Surgeon as he cannot assist further. I have been having a problem with Bankmed as they don’t want to authorise the procedure to surgically remove the rest of the fractured tooth, I have been pushed from pillar to post, told different process. It seems like Discovery does not know what they are doing after taking over Bankmed. Members lost most of the benefits that they had prior to Discovery taking over, I was told my claim will be referred to a panel that will decide if this will be covered or not, they refused, how can they refuse, this is not a nice to do procedure, I have been living in pain for months, this procedure is mandatory, my tooth was fractured upon extraction and I believe they should cover it. I don’t know why the administration was moved to Discovery if they just after profits and reduced the benefits.</p> <p> </p> <p>There is no one point of contact for quries, consultants dont want to to take on a query from begining to the end of the process, they keep sending it back and then reffering to other departments</p> <p> </p>
53 replies
124 months ago
No after sale service at BMW Club motors Randburg
I took my car in for repairs in late September 2015. I was initially impressed with the Clubmotors to such an extent that I even wrote a complement on this side. I think they ended up rushing the job to try and impress me and ended up compromising the quality of repairs. The car vibrates at speed of above 110 KM. I took it to BMW Joburg thinking it was wheel alignment problems. After several visit, BMW advised that the car was not repair up to standards. Fender was also bent to force it to align, the hooter was left hanging. The job was not up to standard at all. I also picked up a lot of poor job done when I collected the car from Mareo; they tried attending to it when I was waiting. This is a clear sign that quality check was not done post repairs. If they had test driven the car they would have picked up the vibration before handing it over to me. I sent this complain to Mareo and cc Charmaine the minute I was alerted that the car's repairs were poorly done. Mareo promised to contact me in December 2015 to let me know which day in early 2016 he will have a courtesy car available in order to fix their sub standard, this has not happened and he is now ignoring my emails.
75 replies
125 months ago
BONITAS IGNORING QURIES
I recommended and assisted my mother to join Bonitas Boncap in November 2014. Her premiums were based on a 0-500 income bracket. Documents were submitted in 2014 and Bonitas approved her membership to the scheme. The problem started late 2015 when Bonitas was doing annual income verification.<br> The emails for income verification was never sent from Bonitas, an SMS was received when it was too late. Nonetheless. Documents were all submitted to them as requested. Bonitas kept on asking for same documents over and over, which were then submitted. Bonitas defaulted my mother to the maximum premium and they are now ignoring our emails. Can someone please help. She is an unemployed widow that has never worked and cannot afford to pay nearly R3000. Is this how Bonitas treats their clients?<br>
75 replies
128 months ago
Honesty and Integrity
I would like to complement Sonny-boy . I dropped off my car on Friday the 25 of September. I forgot my wallet in the car. Sonny boy discovered that when he was doing pre-booking inspection and brought it to me. Well done, you are leading by example in terms of honesty and integrity.
75 replies
129 months ago
Claims turn around time and no feedback
I had a car accident on the 03/09/2015 and logged a claim on 04/09/2015. KP is very slow in finalising my claim. I have had not a single call from the Florence, the claim administrator lady since I logged the claim. I was hopping that my car would be fixed by the 03/10/2015 as I have a special function that I need to attend. At the rate that they going it seems highly unlikely and I will have to incur further costs of hiring the vehicle of similar class with my car. What is KP turn around time in finalising claims?
75 replies
129 months ago
MTN DOES NOTTO ACCEPT THEIR SYSTEM PROBLEM
10611548, MTN billing is incorrect, I decided to follow closely and checked my data balance regularly. MTN balance enquiry kept on indicating that I had balance of data and promotional data left. However the balance enquiry has been stuck on 1.09 GB for days and when I use internet between 6AM and 12AM, the normal internet of 1.09GB is not moving, the one that is depleting incorrectly is the night express. I have tried over and over to address this with MTN but their incompetent consultants ignore my emails or not answer questions asked. I have given and kept print screens evidencing this system error. I have asked for management to intervene but they are refusing to engage them. I will have no choice but to report this to ICASA if MTN is falling to rectify their system error. I have more than enough evidence which they are ignoring. Most of my initial emails were ignored for weeks without any reply.
75 replies
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