JM
jason M
Active since Apr 2014
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
MTN Home Router (Daily Unstable Internet Connection)
MTN Home Router issue I would like to lay a complaint about the service I am getting from MTN. I have signed up for a home router from Early June to date, I have been having issues with the router since day one. I do not have stable internet connection, since I am working from home, I have to alternate between using my mobile to get a stable connection, of which is an additional expense, as I am paying for a service which is not currently working as expected. What is worse about this experience is that I keep calling almost everyday but I am not getting any joy, what is worse is that the call center gives me different reasons on my issue, so I am not sure what is really the problem. I have also had been told that my issue is being escalated but I have not received any feedback regarding the SMC number provided as a reference. Can I please have someone from MTN tell me what options do I have as I am not happy with the service, I cannot be paying full installments every month when I am not getting the service I am paying for.
0 replies
82 months ago
Bad Call center service, Issue not resolved.
I would like to complain about a call center agent who was very rude on the phone from the multi choice call center, the agents name was a Tracy. My call was from 081 **** 150, on June 29 2019, and this was around 5pm. Now the complaint is that while I was on the call the lady told me to hold, and she was speaking to her colleagues and was ordering lunch, I think i was on hold for about two minutes or so. And when she got back on the phone I asked her if it was professional of her to make me hold and do her personal lunch order while i was on the phone, She hung up the phone and my issue was not resolved.
105 replies
82 months ago
No good service from call center agents
Hi Computershare, I am having an issue with the call center. I have someone who has asked me to follow up on their behalf on how they can sell their investment or share that they have, that is Telkom share. I have been calling the call center, and they have told me theyare going to send me a set of forms, whenever i call get different answers to my query and a promise that an email will be sent with the documents I need for this person to complete the desired transaction, I have spoken to more than four call center agents and none of them have been able to send me the requested forms. And the worse part is that I cannot follow up on this matter as each time i call for assistance I am not given a reference number. Will I be able to get the forms being promised to me or I will have to wait until kingdom come.
210 replies
102 months ago
Incompetent Call Center Agents
I would like to log his complaint against Discovery health. I cancelled my medical aid in July and have been waiting for my out of hospital savings to be paid out. During this process i asked them to make a change to my banking details, this was done late in August 2017. Now I realise that my banking details were not changed as per my request, but i have submitted documents required to make the change as well as i got a call from an agent to confirm my change of bank details. Now that the funds are due i realise that this has been paid into a bank account i no longer have access to. I have spoken to a Lwandiso and Xolisa from the 0860 99 88 77, contact center. Both these agents have promised to get back to me after investigation but none of them have came back to me with feedback or whether this will be escalated for further investigation. I have sent them proof of me sending emails with the documents required to make the change of bank details. But still the agents are not able to assist me. Can Discovery make it clear to me if i am no longer important to their business since i have cancelled my medical aid. And i would like the funds due to me to be paid into the account i have requested them to pay into. A very disgruntled customer.
420 replies
102 months ago
Lost Phone in Taxify Cab - Driver Claims to not have seen phone
Hi Taxify, Please help, While my girlfriend was in a taxify cab, she dropped her phone. And was not aware for about ten minutes after the trip. Then when my girlfriend realised that she cound not find the phone. She called the driver to have a look. And the driver said he cannot find the phone simply becoz he had another trip immediately after. The phone rand for some time but subsequently it has stopped ringing. We have asked the driver to give us the trip sheet, or trip details as proof that he did pick up other people immediately after us. He has not been able to furnish with the requested information. Driver details below, Name Xolani Contact number: ********** 213 (driver number) Car Make Toyota corolla (white) Registration ND 758 444
0 replies
108 months ago
Poor Service by Staff @ Bridge City Woolworths
<p>I was very disappointed for the service at the store. Simply because I had to return an item of clothing not because of choice but a manufacturing fault, where a jersey purchased, got torn when was washed. I do appreciate the terms and conditions for returning items. But we had an argument with the cashier, and not supervisor or manager was called to assist. We had a long argument with the cashier, Phindile with no resolve. I explained to her that the reason for returning the items was factory fault surely the rules for returning items could be reconsidered. This went on and she did not want to call a manager to come and attend to us.</p> <p> </p> <p>Few minutes later, the queue was building up behind me and my partner, and the supervisor, Tholakele, came there without attending to our case but said just let them do the exchange, because the queue is building up.</p> <p> </p> <p>I am very disappointed because she did not attend to our problem professionally, that is Tholakele the supervisor. And worse what we were told by the cashier Phindile, the cashier, all of a sudden was not an issue and we could exchange the goods without issues.</p> <p> </p> <p>The staff at bridge city need to treat customers with respect and care, not as if they are doing us a favour by being there to serve us as customers.</p> <p> </p> <p>Hope this kind of behaviour is not to be done to other customers, and must be dealt with.</p>
0 replies
120 months ago
No Goods Delivered after making payment for Item bought from Supplier
<p>Hello Peter, </p> <p> </p> <p>Can you please assist me with POSH PATTERNS a supplier who claim to be an online store. I made a purchase after seeing their adverts on Facebook. </p> <p> </p> <p>Puchased an item for ZAR 770, made full payment. I have not had any communication from these people what so ever. I made payments through their payment platform on Layby Cafe, where is was receiving confirmation of payment but no communication from any of the people from there. </p> <p> </p> <p>Contact details for layby cafe are as follows; +27 71109 9514 email; support@laybycafe.co.za</p> <p>And contact details from POSH PATTERNS IS;hi@poshpatterns.co.za;orders@poshpatterns.co.za as well as one more email; refilwe@poshpatterns.co.za. All the above email are going through as they seem to exist. But I am not having any responses from the suppliers involved. </p> <p> </p> <p>Can you please help. and if these people are a scam more people should be made aware of this. I have paid my last payment on 14 April 2014 but have not had any communication from them. </p> <p> </p> <p>Your assistance will be highly appreciated. </p>
0 replies
136 months ago
Complaint on Service
Hello Peter. This a complaint about Edcon Retail, Legit Durban West Street. It was month end, weekend, and worse the store had a sale. Only to find that there is only one cashier serving the queue. According to Edcon principle, customers should not wait for longer than 10 minutes. When i got to speak to the manager, she had the audactiy to tell me that she was busy with banking. She did not answer me about why she only had one cashier serving the queue for more than 30 minutes.<br> Its unfair to the customers as well as the cashier that had to serve a long queue of customers who were disgruntled for standing for so long. <br> She only apologised for the inconvenience only when i told about me complaining on Hello Peter. <br> <br> Service levels needs to be maintained the same at all stores. Care has to be given to all customers as well as workers, one person cannot be serving when the store is so busy. <br> <br>
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)