MK
Monga K
Active since Apr 2014
18
Reviews
0
Industries
Reviews
18 reviews6 months ago
Unauthorized Debit
I have been using PayFlex for over two years without issues, until recently. On 25 September, my account was deducted for R425. and R189, even though my regular payment date is the 15th of every month. I have sent multiple emails to PayFlex support and called several times, but no one has responded. What’s worse is that the deducted amounts are not even reflecting on my PayFlex profile, I have no idea where this money is going. Today, again, my account was debited without authorization, and I am unable to reach anyone at PayFlex. This is unacceptable, *********, and feels *****ulent. I am asking PayFlex to urgently reverse the unauthorized deductions and provide clear communication about what is happening with my account. Their customer service has been nonexistent, and I want to warn others about this poor experience.
0 replies
6 months ago
Urgent: Membership Billing Dispute and Misrepresentation by Consultant
I am writing to formally raise a concern regarding my membership and billing issue. I joined the gym on 30 August 2025 and was sent a link to pay the R99 joining fee. During my discussion with the consultant, I made it clear that: 1. My debit order should go off on the 15th of every month, and 2. I was waiting for my Discovery Vitality entity number, which the consultant assured me was not a problem and that my account would be updated once the number was available. To my surprise, on 1 September, a deduction was made from my account, which I reversed, as this was not the agreed debit date. On 15 September, a deduction of R710 went through, which I allowed. However, when I attempted to use the gym, I was informed that my account was in arrears and that I owed for a month (meaning i must have paid R1,410 in one month). When I contacted your team, I was told that accounts are charged in advance, which was never communicated to me at the time of joining. I have since provided my Vitality entity number to the branch, but I was told I can only benefit from the Vitality discount after six months, which was also not disclosed during sign-up. Furthermore, I have now been told that if I wish to cancel, I must pay R2,500 plus R710, which I find unreasonable considering that I was misled by the consultant. I joined in good faith, based on the information given to me at the time, and I should not be penalized for miscommunication or lack of disclosure from your staff. I kindly request that: The recorded call from my sign-up be reviewed; My account balance and charges be corrected accordingly; and My record be cleared so that I can make an informed decision on whether to continue or terminate the membership fairly. I am eager to resolve this matter amicably and trust that you will handle it with the urgency and fairness it deserves.
0 replies
16 months ago
*************
I'm yet to be attended to and my query from two weeks back, the consultant assigned to me decided to go AWOL it's either I get my money back or my seats get attended to, when I pointed out that the issue I have is covered I was ignored.
56 replies
17 months ago
******
After paying my premiums my claim was rejected to fix my interior citing i was not covered for what i have claimed for, this was done over the phone without any sort of documentation
224 replies
17 months ago
Annoyed
With all due respect can you make the face recognition feature on my app optional? I am so inconvenienced as I make payments to new people daily and this feature keeps saying I cannot be verified and now I must go to your branch to do my transactions. I just got out of a major surgery and these trips to your bank are working on my nerves,with all that said can I choose if I want this feature or not? My sister was ****** at gunpoint, she was forced to give out her pin and those ****s went to your atm and withdrew her money when she reported this with a case number she was told whoever withdrew her money had a pin you won't help can you invest your ideas on how to curb that rather than inconveniencing us on our apps with this selfie thing?
112 replies
18 months ago
****py & non accountability service
My sister went to an ATM inside a checkers hyper to withdraw a cash send of R1500 she had sent to herself but only R20 came out, immediately she contacted the call center and she was told she can leave the ATM because she was skeptical to leave incase the machine was jammed, fast forward to today morning she receives an sms saying her dispute was declined because the transaction was successful Ref: She calls the customer care and she is told her transaction was successful she won't be refunded and she shouldn't have left the machine because maybe the machine was jammed. Kindly attend to this at your earliest as she is a student and is relying on these funds to get by
0 replies
30 months ago
Siphilile was profes...
Siphilile was professional and helpful 👏
131 replies
33 months ago
Annoying
Lousy customer service! At first i was told my contact number was wrong it took them days to rectify that, in the meantime my parcel ended up back to sender, it was sent again and when i tracked it, it was out for delivery but i was never called, again i contacted the customer services i was told the driver says my adress is wrong yet he doesn't call me, i have enquired more than 10 times everytime im told my matter is being escalated
60 replies
35 months ago
***********
My laybye started 18 November last year and it was just over R20 000 , included there were two Jade single beds for my kids, fast forward to May 15 I paid off everything only to be told my beds were sold because my laybye expired on the 1st of May, and I remember correctly when I spoke to the salesperson that my expiry date will be the 18th, it took 4 days for the store manager to call me and he was no help at all, I opted to take 2 normal single beds and requested a refund for the rest of my money and I was promised I will get it after 7 days, almost 3 weeks later the money is not in my account, when I call the sales lady is not available or she will say she will get back to me, also the store manager is never available, last week I was told the refund has been submitted , i requested proof of payment but it was never sent to me when I made a follow up I was told they have a backlog in accounts but an immediate payment will be done till today im still waiting.
0 replies
37 months ago
Worst service ever!!!
I'm so disappointed 😞 repulsed to say the least, I went to Galitos Montana at 19h38 yesterday to get a full chicken m m, four rolls and 2 packs of chips at R235 to be exact, after waiting for almost 30 minutes I was served a mini bird cut into 4 pieces but what sent me off the rails was the fact that the chips were cold and burned out this I discovered when I got home and when I tried calling their listed number it never went through, im hurt and disappointed I never got value for my money😡
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)