HM
Hanno M
Active since Apr 2014
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
Great tech & account support
I have a few small products with Xneelo and I must say that their tech support (Zane, Jason, etc and accounts - Kyle) have been so helpful. Their response time is very quick. Their products I think is very affordable for the small guys like myself. I can definitely recommend them. They are superb even when I make silly mistakes and they are able to reinstate backed up files for me. Well done guys and the entire team.
1 reply
48 months ago
Worst customer service
Absolutely shocking service from Brackenfell branch and this from a Branch Manager (Bertus Malherbe). I walked in on Monday 13 June 2022 and was greeted by the security whom then taken me to the Branch Manager for my vehicle valuation. I was rudely brushed away when he said "I am late for a meeting". I said is there no one else who can help me and he got one of the sales ladies to get all the vehicle details etc. She was friendly though and said she will email this info to the Branch Manager. On Thursday 16 June 2022 I spoke to the Branch Manager telephonically and asked him when I will be getting my valuation on this vehicle. Need this valuation for the deceased estate of my late Father. He gave me some poor excuse that he did not get the info from the sales lady and that he will find out. He took my details and promised to contact me. It is now a week later, 20 June 2022 and still nothing. I phone the reception again this morning and again this manager is not available. Absolutely POOR service from this BRAND. I will never buy a Hyundai as this is the kind of after service you can expect. I went into Mercedes Benz on Monday the 13 June 2022 and they assisted me as if I was their only client (even offered me coffee). I was out in a matter of 10 minutes. One thing is for sure that this Manager need to go visit a Mercedes Branch and get some training on how to give customer service. Especially after sale service as this is what makes a good brand.
0 replies
48 months ago
Worst customer service
Absolutely shocking service from Brackenfell branch and this from a Branch Manager (Bertus Malherbe). I walked in on Monday 13 June 2022 and was greeted by the security whom then taken me to the Branch Manager for my vehicle valuation. I was rudely brushed away when he said "I am late for a meeting". I said is there no one else who can help me and he got one of the sales ladies to get all the vehicle details etc. She was friendly though and said she will email this info to the Branch Manager. On Thursday 16 June 2022 I spoke to the Branch Manager telephonically and asked him when I will be getting my valuation on this vehicle. Need this valuation for the deceased estate of my late Father. He gave me some poor excuse that he did not get the info from the sales lady and that he will find out. He took my details and promised to contact me. It is now a week later, 20 June 2022 and still nothing. I phone the reception again this morning and again this manager is not available. Absolutely POOR service from this BRAND. I will never buy a Hyundai as this is the kind of after service you can expect. I went into Mercedes Benz on Monday the 13 June 2022 and they assisted me as if I was their only client (even offered me coffee). I was out in a matter of 10 minutes. One thing is for sure that this Manager need to go visit a Mercedes Branch and get some training on how to give customer service. Especially after sale service as this is what makes a good brand.
0 replies
61 months ago
Pathetic service
Your contact center is of shocking service. Phoned the call center today 07.06.2021 and spoke to the same lady with 2 different names. 1st name she provided was lauren or lara and the 2nd call the name she gave was different. Anyway, after explaining the issue regarding the purchasing of a another vehicle that my fiance financed through MFC whereby the dealer needed confirmation of insurance. So i send the confirmation of insurance that i insured this vehicle on my business account. Long story short - she was extremely unprofessional and unwilling to help and blatantly put the phone down in my ear twice. I phoned @10:02, 10:15 and 10:17 and every time it was the same lady. If this is the kind of people you employ then I will be happy to get financial somewhere else in future and be assured that i will have my fiance's account moved away from Nedbank. Absolutely shocking that a commercial institution can tolerate such poor individuals.
1 reply
61 months ago
Exceptional service
From making my booking I received my confirmation from the Paarl Branch (Siphokazi). She was extremely friendly and polite. They delivered the char on time as indicated and the lady was friendly, looked professional and extremely thorough in her cleaning. I have never had a char service this good and will be making use of them on a more permanent basis. Thank you for a great service.
0 replies
61 months ago
Incomplete delivery and Poor service
I bought a fridge and TV online on Sunday 31 May 2021 and it was delivered to the address provided on Wednesday 02 June 2021. The box was sealed with brown duct tape which I know you do to make sure all is in order. So as I unpacked the TV and noticed that there was NO remote in the box. I escalated the matter immediately to Makro call centre and they advised someone will get back to me. NO ONE did and I phoned the next day again and till today no response. I then managed to call the store directly and they advised that the online team will get in contact with me. Until today NOTHING has happened (05 June 2021). At this stage I don't believe you deserve my purchase of R14 500.00. Should anyone fail to get in contact with me I will be refunding the entire purchase. The service I have received is astonishing bad. I honestly don't know how anyone could shop at your store and expecting to receive good service. In future I will be taking my business elsewhere.
1 reply
79 months ago
Poor booking service - Telling lies
After they gave me their inspection rates and I even had a date for the electrical inspection, They then phoned me and said they cannot do the electrical inspection for my addition to my house as they didn't do the work but with the same sentence told me they only do inspections on houses that are for sale. OK, so then I'm assuming you did the work on the house you are inspecting that is getting sold? I questioned this with a lady called Barbara to which she started stuttering, I knew instantly she is trying to tell me a lie. Don't even bother using this company. If they are willing to tell lies then they will lie about your inspections.
1 reply
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)