HM
Hanno M
Active since Apr 2014
8
Reviews
0
Industries
Reviews
8 reviews19 months ago
Great tech & account support
I have a few small products with Xneelo and I must say that their tech support (Zane, Jason, etc and accounts - Kyle) have been so helpful. Their response time is very quick. Their products I think is very affordable for the small guys like myself. I can definitely recommend them. They are superb even when I make silly mistakes and they are able to reinstate backed up files for me. Well done guys and the entire team.
53 replies
29 months ago
****mer alert!
****MERS! STAY AWAY! You need to stay far away from these guys. The reviews you see on here that are 5 star are ****. They will **** you out of R39 000. The platform is not even worth it. I have been trading for years and I thought let me give these guys a go. Their sales pitch is that you buy this really fantastic platform and that you will make back your money with no problem. As soon as I started testing it out when they gave me so called "training" and I mean its definitely not worth it, I then almost immediately send a message that I would like to request a refund. Lets discuss the platform - its completely basic and they make use of tradingview anyway as reference to your trades. For beginners - STAY AWAY! you wont make money on this platform. For advanced traders - TRUST ME - MT4/5 and tradingview with your preferred broker is a much more advanced platform. They gave me some poor excuse that I did not trade for the required amount of trades per week. If I don't trade then it does not matter. The sales guy also told me that if I am not happy with the product that I can refund it even if I have passed the demo period. WELL - look at the email response below folks....you can forget about that money. . I have even paid my monthly subscription without fail and let me tell you about the cooling off period - this is irrelevant because you only get the actual software authorized when you have made a booking with the technical guy. And let me tell you this - They make sure that your training for the setup is done AFTER the cooling off period. From: support@aimx.co.za <support@aimx.co.za> Sent: Wednesday, December 6, 2023 1:39 PM To: mouton.hanno@gmail.com Subject: RE: 22094 - Refund request Good day CANCELLATION OF SUBSCRIPTION 1. We refer to previous correspondence and the signed contract. 2. The explicit and in the alternative imp****/tacit terms of which were, inter alia, the following: 2.1 Purchase price of the software package of R 39 000.00; 2.2 A monthly subscription fee of R 440.00 per month; 2.3 Cancellation clause (clause 6.2): Cooling off period of five (5) days should software not be installed; 2.4 Cancelation clause (clause 6.5): Cancellations and/or refunds will only be applicable after completing the 6 month simulation period (as per signed contract); 2.5 Technical assistance offered by AimX; 2.6 Live trading account with a regulated financial service provider of your choice should a profit of 40% be attained during the simulation period. 3. A payment of R 39 000.00 was authorised by you. 4. You have not followed the simulation rules and regulations as explained on the signed contract. (You have not done at least 5 trades per week during your six month simulation period) 5. Your request for a cancellation with a full refund cannot be authorised. 6. As per the contract you are legally obligated to pay a subscription fee of R440.00 for a period of 12 months. We urge you to schedule extra training with our technical department to experience how the software can help you learn, practise, earn and take full advantage of the system you purchased. You can contact our technical department for extra training at technicain@aimx.co.za. Please do not contact our consultants and/or technicians with any financial enquiries as they are not trained to answer them. Keep all enquiries in writing by sending a email to support@aimx.co.za.
0 replies
47 months ago
Worst customer service
Absolutely shocking service from Brackenfell branch and this from a Branch Manager (Bertus Malherbe). I walked in on Monday 13 June 2022 and was greeted by the security whom then taken me to the Branch Manager for my vehicle valuation. I was rudely brushed away when he said "I am late for a meeting". I said is there no one else who can help me and he got one of the sales ladies to get all the vehicle details etc. She was friendly though and said she will email this info to the Branch Manager. On Thursday 16 June 2022 I spoke to the Branch Manager telephonically and asked him when I will be getting my valuation on this vehicle. Need this valuation for the deceased estate of my late Father. He gave me some poor excuse that he did not get the info from the sales lady and that he will find out. He took my details and promised to contact me. It is now a week later, 20 June 2022 and still nothing. I phone the reception again this morning and again this manager is not available. Absolutely POOR service from this BRAND. I will never buy a Hyundai as this is the kind of after service you can expect. I went into Mercedes Benz on Monday the 13 June 2022 and they assisted me as if I was their only client (even offered me coffee). I was out in a matter of 10 minutes. One thing is for sure that this Manager need to go visit a Mercedes Branch and get some training on how to give customer service. Especially after sale service as this is what makes a good brand.
0 replies
47 months ago
Worst customer service
Absolutely shocking service from Brackenfell branch and this from a Branch Manager (Bertus Malherbe). I walked in on Monday 13 June 2022 and was greeted by the security whom then taken me to the Branch Manager for my vehicle valuation. I was rudely brushed away when he said "I am late for a meeting". I said is there no one else who can help me and he got one of the sales ladies to get all the vehicle details etc. She was friendly though and said she will email this info to the Branch Manager. On Thursday 16 June 2022 I spoke to the Branch Manager telephonically and asked him when I will be getting my valuation on this vehicle. Need this valuation for the deceased estate of my late Father. He gave me some poor excuse that he did not get the info from the sales lady and that he will find out. He took my details and promised to contact me. It is now a week later, 20 June 2022 and still nothing. I phone the reception again this morning and again this manager is not available. Absolutely POOR service from this BRAND. I will never buy a Hyundai as this is the kind of after service you can expect. I went into Mercedes Benz on Monday the 13 June 2022 and they assisted me as if I was their only client (even offered me coffee). I was out in a matter of 10 minutes. One thing is for sure that this Manager need to go visit a Mercedes Branch and get some training on how to give customer service. Especially after sale service as this is what makes a good brand.
0 replies
59 months ago
Pathetic service
Your contact center is of shocking service. Phoned the call center today 07.06.2021 and spoke to the same lady with 2 different names. 1st name she provided was lauren or lara and the 2nd call the name she gave was different. Anyway, after explaining the issue regarding the purchasing of a another vehicle that my fiance financed through MFC whereby the dealer needed confirmation of insurance. So i send the confirmation of insurance that i insured this vehicle on my business account. Long story short - she was extremely unprofessional and unwilling to help and blatantly put the phone down in my ear twice. I phoned @10:02, 10:15 and 10:17 and every time it was the same lady. If this is the kind of people you employ then I will be happy to get financial somewhere else in future and be assured that i will have my fiance's account moved away from Nedbank. Absolutely shocking that a commercial institution can tolerate such poor individuals.
53 replies
59 months ago
Exceptional service
From making my booking I received my confirmation from the Paarl Branch (Siphokazi). She was extremely friendly and polite. They delivered the char on time as indicated and the lady was friendly, looked professional and extremely thorough in her cleaning. I have never had a char service this good and will be making use of them on a more permanent basis. Thank you for a great service.
0 replies
59 months ago
Incomplete delivery and Poor service
I bought a fridge and TV online on Sunday 31 May 2021 and it was delivered to the address provided on Wednesday 02 June 2021. The box was sealed with brown duct tape which I know you do to make sure all is in order. So as I unpacked the TV and noticed that there was NO remote in the box. I escalated the matter immediately to Makro call centre and they advised someone will get back to me. NO ONE did and I phoned the next day again and till today no response. I then managed to call the store directly and they advised that the online team will get in contact with me. Until today NOTHING has happened (05 June 2021). At this stage I don't believe you deserve my purchase of R14 500.00. Should anyone fail to get in contact with me I will be refunding the entire purchase. The service I have received is astonishing bad. I honestly don't know how anyone could shop at your store and expecting to receive good service. In future I will be taking my business elsewhere.
53 replies
77 months ago
Poor booking service - Telling lies
After they gave me their inspection rates and I even had a date for the electrical inspection, They then phoned me and said they cannot do the electrical inspection for my addition to my house as they didn't do the work but with the same sentence told me they only do inspections on houses that are for sale. OK, so then I'm assuming you did the work on the house you are inspecting that is getting sold? I questioned this with a lady called Barbara to which she started stuttering, I knew instantly she is trying to tell me a lie. Don't even bother using this company. If they are willing to tell lies then they will lie about your inspections.
105 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)