JB
jonathan B
Active since Apr 2014
27
Reviews
0
Industries
Reviews
27 reviews17 months ago
10% off in store discount not working and useless managers
This Store specifically this store is a nightmare even if your 60 location uses this store managers are useless and look for every way out ,I was even Shocked when Suresh phoned back as he never does,and that was just to see if he could find a loop hole to get out of the **** I don't see why I need to go to other management or escalate a simple issue the manager vouod have solved by applying the 10% discount and then calling the IT team to lock that 10% off in store for the reminder of the month what useless managers and yes I am in IT so i know how your 60 60 works let's just say I have a very close relationship to the scanners the zebra tc 52 and tc 57 that are used for the store side usaged I personally feel the 10% off was active before going to swipe at the teller and should have been pushed by the manager it literally shows on the app one store visit of 10% and I know it works as i have done it before this is utter bull**** that he saw it didn't work, trying to claim the cars discount of individual items were the discount that's the blady individual specials for certain items never got the 10% off always have issues with pricing never matching the shelf ,they refuse to look at anything he saw it didn't come off he should have app**** a managers 10% off i am never using that that **** useless store again I had to go through 2 other managers before I got to the Suresh because they didn't understand the app concept or the monthly 1 once off 10% in-store off for shopping even Surresh couldn't **** his head around this concept *** how *********** ate your managers that they don't even know how things work yet your temps and cashiers do *** is wrong with you I want that 10% off credited to my checkers account this is absolute 💯 bs checkers is becoming more of ripoff then a savings so much for delivering your promises nothing from this store when 60 69 is used do you get in 60 minutes ,orders canceled late or missing items and they say not available but if you wait a few minutes and order again we used someone else it had the items *** Seriously need to up your game especially with Saint Johns Checkers
0 replies
28 months ago
Failed promise to deliver in 60 mins
This is for the 6060 app that is supposed to have a 60 minute delivery promise which they've advertised internationally multiple times Uber the TV or through the point of way of making order and it has taken from an estimated 2 hours to now, an estimated of 4 hours. I'm now at 3 hours and a 1/2 of waiting for my order. And the ETA seems like it's just growing. I also found that call center which was no help they had the audacity. To tell me that while my order is being made. Other people are also getting the orders picked, but the point is that once you take my money. That order should be prioritized as important as I know. That has how it's supposed to be that everyone else has paid is also the As high as a priority As the next person as much as the next person. So I would like to know how you are going to apologize for not living up to the national announcement that you have made been able to deliver in sixty minutes but have failed to do so, your app Doesn't do as it's cause it's going to by giving you a 60 minute. Wait as you've advertised so clearly Not to mention when I called the Call Santa the person that IS like. Oh, but somebody else is getting this while they picking and making other people's orders. Now the whole point of 6060 was I put an order down. 1 person goes cause I know your process. People walk in and they see new stores that they go in. They shopping with the p. D. A yes, they're beautiful Tc 57 or 52. I happen to fix those things. So I know how everything else works with you guys that the person will go through scanning the items for For what the order was then the app Checks off each item on the app and then tells the person from picking to placing for a delivery. It is ready. This is all supposed to be done in 60 seconds as even your advert originally showed. Then my second gripe With you guys is specifically in the St. John's store. After you'll revamp, the prices went up if I go to save the PAVilion the prices are cheaper They are actually accurate to what you take off-the-shelf VS me going through a store with the camera. Yes, I have video footage of this even adding up on a calculator getting to a till and not finding the same add up hell the 1 day an old lady was buying lipstick and it was supposed to be 25 ran and it ended up being 57 rent VS. What was on the shelf listing They're speaking to your managers on multiple occasions. They promise to find me never did they wrote down in their book, they never find me back. This is the only store that seems to have the issue of pricing. They'll have a sign saying 2 for 1. But then you end up buying both for different prices. I mean there's even a doesn't add up the discounts for the Or the fruit and vegetable cumber of take any four I've noticed other things don't get put on Then they Say It Only tells up a the beginning of the system. But you can notice it while they swapping through that it automatically starts to add and because I've worked on retail systems, I can't kind of see they're talking a lot of b*******Obviously it has to ring up everything at the end. But what's helping me? I'm now 4 hours later. And I am still waiting for my order from 6060. What is the point of making an order at quarter to 12? Now beinow, I've been quoted to 4 and still not having my order even sorted and picked for when I was told on by the cool scene to overlook. That guy aint actually picking for it. When the app says completely otherwise and hasn't moved from that. But you were quick enough to take my money yet. You weren't quick enough to actually do my ordering placement and delivery. You have failed and need to be legally held accountable for your false adverti*****t of order and get in 60 minutes. And this is odd because I generally have great service from you guys. It's just that 1 particular store that sucks. And obviously this is the first time experiencing ****py experience with your with your 6060 app. And I expected otherwise regardless of the season. 4 hours is no excuse because add I've gone into checkers which I actually have ended up doing out of garden everything a whole lot cheaper. I have seen and heard your manager Swear at staff which is not. It doesn't say a good President, and it definitely does not speak volumes. For your brand you might want to correct that.
0 replies
28 months ago
Bad services lack of ability to follow through on a simple 60 min process
Okay so whats the point of the wording 60 60 get it in 60 minutes but then your prioritising other orders yet you took my money qith no issue there for you fail on your promise of 60mins even the eta which was for 2 hours later turning out to be like 4 hours later, call centre is absolutely useless And had the audacity to tell me that the picker was. It wasn't only taking my order. But other people's orders and I'm sure they've paid to be prioritized themselves and with the whole 60 minutes in an order. Not happening. What is the point of this misrepresentation that you're having and making people assume? To mention your stores are overcharging people. I have brought this app to your managers in the St. John's checkers and have been ignored multiple times I was even told go home and phone us and else no, even when I phoned him, and he took my number that he still never find me. Your process are inconsistent and your process. Definitely do not match what is on the shelf. You need to sort your stores out and you need to be able to deliver on what you promise. If you say it takes Sis, manage to deliver within a time frame of 60 minutes. If the ETA is 2 hours, Then stick to what you say. Don't just change it every 2 seconds. I am starting to find All your stores and even your app not attractive as they once. Were you revamp a store and up? The process by financial amounts and the era isn't even in The mid range earners of the town in the area you've placed your store, And it's disgusting to see that right after a revamp your Prices went through the roof but over 20%. Yet if I had to go to another store from your branch. Say ten to fifteen k is away it's cheaper what the f..... You should do what that used to do with the pizza companies. If it's not there in 60 minutes of ordering, it's are going to say you deliver in 60 minutes. Then you should be held accountable in the eyes of the law. You are offering a service and promising a service you cannot give. Please dont use the change of season as an excuse this is by far the worst experience and intend to use and reccomend this app often however the over in your saint johns store you need to look into This is the first time i felt ao disgusted with yourself it deemed a helloo petter wall shame instead of what great service i usually get and if anything if a client pays for a service and item they should be met with a caliber of service that is promised regardless of the time of year
0 replies
53 months ago
Sold me a used and to boot it off defective smart box
Sold me a used and to boot it off defective smart box ,which is not even a smart box ,has not company brand behind it ,device came used with a profile back from 2017 on it sluggish as hell for that supposed tech spec, not a google certified device so i could not even use it for the the purpose of DSTV ,device even when updating, reinstalling does it fix apps from constantly crashing on it unit takes forever to start up there is not site for this device for firmware it one of those scam units sold from china that offer nothing but issues, specs are not as claimed is an obvious notice as its slow as **** where my pie3 runs faster then it and is way under spec then it ,the site offers no refund RED flag NO.1 they only want to offer instore credit which why would you want to when they sold you **** from the start ,repair or replacement, that in itself is against the consumers rights in South Africa and seem to be operating by different standards this unit the MSQ what ever you add to that they differ in shape or size some look even the the same but spec wise are not and is definitely not a smart box, is a known issue on the web if they were reputable why would you sell something that is known to be like a lucky packet scam that has no affiliation to any known brand or manufacturer , buyer beware this SITE looks good But is dodgy, the fact that they wont do a refund shows its a money grab SITE STAY AWAY FROM SNATCHER they only want your money!
0 replies
53 months ago
Worse company for service ever for internet
Worse experience for an ISP ever get my line cancelled multiple times,without asking for it as a new client I'm ****ing shocked ,I bet this is all to avoid giving the R1000 if you transfer to them their service is pathetic,you get the odd person that knows what they are doing but I'm diffinitely not using them further not a**** I'm I going to get cancelled just lost R15000 remote support work for the evening are they going to compensate me for my loss I asked for the line in the 1nov then get it in the 11 then get no communication from them then call in now to get told my last me is cancelled and not even a hi we can give you a support for free internet for the time being nothing omg this is ****ing stupid there is no explanation on how a cancellation can occur without me asking for it they even missed up on when I give them my account they put in the wrong account details and then phone when I asked them to check the details and she agreed to that it was the same then noticed oh **** we used the wrong no. Over there *** *** seriously is this how you treat customers **** I was better if with Telkom and even then they seemed to have they're **** together just **** service here and there oh well back to Telkom for me not going to put up with this atleast Telkom improves and strives to do better these people just don't want customers from what I have experience stay away as an it tech that does cloud support etc this is my recommendation keep your distance from this place Telkom give issues but would never cancel without your written consent these people cancel for you it feels like you get targeted well even if a friend is part of that company no matter what his position is it's not worth me using my customers are everything to me and if I cant support to them them then Axxess is no good for me
0 replies
55 months ago
BAD TELKOM MOBILE STORE MANAGER pavilion mobile store
Absolutely disgusting I was asking to have a fibre line upgraded they could not do that they women kept running backwards to her boss to get help if that was the least of my issues I have been there almost every month to get a contract canceled and even had it cancel and still got billed because they canceled it incorrectly, had to explain to her the legal matters of how a 24mnth peroid works and 30 day notice period works then I noticed that a customer has an issue and ask the lazy that assistded me to give the the them to give them the escalatuon email as they have been there longer then I have were to olderly people with their son trying to get a hold on the situation where is the manager as per usual he hides, last month someone asked for him and he was told he wasn't in when I had just seen him go in the office and it's always the case he is never around when people need help, so I showed the lady my employee no. Yes I work for. Telkom and ****ing ashamed that they couldn't assist those people and get told the customer isn't my problem but I work for telkom therfore should that customer satisfaction and service be my no. Priority the manager walks to me after I ask the lady to give me the escalation email for them and he parades like an asshole shouting at me seeing its not my business I intend to see that this store fronts a better image of telkom, I know in my division we kiss the customers ass why because we care and want our customers to be happy and do ever in our power to make sure they are happy and with an above 90 % SLA if the store could not even assist me how do you think a customer would be treated it's apuling to see that happen to an elderly man with a brain tumor I am sickened by this, and by that managers attitude he should have thank you for your concern let me address it and get their issue resolved not shout at me I wasnt going to make a scene but now not only did I not renew contacts of of 2 products I canceled them due to that store each time, where the Hell. Is Wilson when he was in that store there was never a que and everyone was served and happy common even the other staff that where there where did the customer service go and why can that manager never seem to be present you need to get him into the concept customers are king especially in our business 1 customer might not be much but millions of customers can cost even more then 1 business loss so all you need is one customer to make issue, I even gave my employee no. And where I work to prove I was who I said I was there has been alot of change that has made Telkom great again new subsidiaries new bosses re alignment of telkom etc we don't need this store pulling us down Telkom. Needs to look into this and I don't want an apology I want that manager to apologize to to that elderly couple that was there with their son and to everyone he has never helped and turned away by getting his staff to say he isn't there and the service of customers needs a big improvement there, I literally canceled my services out of shame and disappointment that it was to much effort for them to upgrade my fibre line and previously phone contracts I just said I'm done just cancel it they couldn't even do simple upgrades to much effort it's like you need to be grateful that anyone sees to you in that store of the Pavilion mall store of telkom not happy felt ashamed to be hired by telkom as customers mean everything to mean
0 replies
56 months ago
False advertising
I was linked from price check that does regular checks on a sites and even if it was the case with expired sale the page would say expired or deal no longer available like it would for any site ,anyhow noticed that the price was different from when it was linked after ordered and payment had used them way way in the past so thought they would be okay to use , so I assumed maybe it was just a system or web page failure quickly then canceled the order ,sent mail the to return mail link on their site for refund ,I get asked for proof of purchase and I'd then a few mails later I get asked for a certificate of authentication from the bank *** never have I had this **** even sites that do intentionally misleading people for a refund then he further says he is not delaying or not giving a refund he requires that info I ha e sent all that info,he'll no I'm going to launch a page showing a video of the change from the link to site and how even the site changes it ,I would expect normally thing would say page or deal expired as the home coding would differ from the original ,or page not valid or a 404 ,could be an error could be intentional not sure to be honest anyhow, he continues to say he needs to prove my identity and I'm like I'm the account holder sent you my ID the mail from the registered account that was activated sent you pop and the authentication, really you guys need to sit down with albert and explain to him how banks work and how fica works the bank fnb even laughed at the mail when he said he can't see where the eft is paid from hell any eft can be reversed and the pop trace ID should give you all thw info required for the bank to reverse it, not happy ,feel that you need to sit down with Albert and explain to him I get you Wana protect people and he does aswell as it's his job ,may even reconsider if your safe if the refund is given ,I however gave a deadline for refund proved my case to him which he accepted but refuses to acknowledge I sent him all thw documents where would I get the proof of payment if I wasn't wasn't sender of the eft , that's only something the person that had access to the account would have and a refund to the same account there wasn't even an offer to say hey if you put more maybe we can get what you needed or an apology or explanation of a glitch for thw linked adverti*****ts and would see to it being corrected to avoid future issues for other people nothing just stupid idiocy claiming he can't see who sent him what hell when the company or client pays me by eft not can I the transaction I can reverse it if required but I can see who sent it ,fica regulation dictates even for deposits to have a reference and person put their details down apart from having the slip as proof I mean *** not even takealot when you have an issue of ran out of stock or some issue when they refund you, they do it straight back to the account that was paid from , hell even I do that for my clients ,I have the recording of both the guy I spoke to one from yesterday then this morning Gareth both said that said he would talk to your accountant Evon to sort it he couldn't even understand why there was a delay ,even if it's partially my fault for not double checking I still cancel the order faster enough to prevent loss on both sides as what I wanted wasn't as per advertising but regardless of the matter things happen , all I asked was for a simple refund which isn't hard and got some scaly response of this or that and refused to see what I sent why wasn't I asked originally for the authentication then later was from fnb why couldn't a reverse eft be done I have been reversing eft since they have been around and that's never been an issue, yes **** happens happens and remember this it takes time to find a client and seconds to loss and even faster to have your reputation sulied that takes years to aquire them please have a detailed discussion on thw site of how to get to get refund what is required ,you guys wanted why to many personal details which is a violation of popi a simple we will reverse the eft could have been the answer to all of this anyhow please have someone other then albert deal with people I know he is trying to protect money and your cliental but I provided everything he asked and there is plenty of scams u get that but seriously if someone pays money surely you could just reverse the payment to the origin don't see how hard that is ,you can see that's the email that registered the phone no. The pop surely even with the ID which is pushing it as you don't ask for that when a person signs up is abit silly ,seriously jaded never has anyone said we can't reverse the transition will not recommend you to the client I was actually getting the coverage for consider the loss of future dealings from me and me and anyone that heeds my warning ,im probably going to be at a loss of money from that transaction but advise anyone not to use them use wootware ,Evetech yes they can be slow to respond but they are trusted, there is Carbonite site aswell,ruru and many others do not use these guys take my loss as warning, if they give a refund I will repost and change rating and will try to use them as they seem to be communicating fast which is a good thing I would like to use you guys but with all that is standing I'm abit unsure about how to see you guys at this moment was hoping there was another trusty shop like wootware since the fall of the beloved prophecy shop that closed it doors damn those guys were amazing ,anyhow should you retify the issue I will repost and update you seem to be a trust worthy place from the trust index point I truly hope that is the case if resolved I apologize but I'm fighting for a client and cannot lose already refunded them as it was my trust was misplaced not theirs and will gladly carry that loss to protect my cliental
106 replies
59 months ago
Scam of a insurance company
I posted here and was told i would be help almost 8 month later i found out someone closed it,t o the help and assistance of Wendy that was shocked i wasn't swearing but could hear my frustration she even said she would have been worse then me if it was her now Pe...... missed up and he needs to be disciplined for it and the issue corrected , i have all the communications, to prove that it should have been approved but i just Got Ignored by said person and constantly tries to duck and dive talking to me when ever you try to get hold of him it rings ,he's off on vacation then why didn't someone else take it over in his absence ,to he has no power when the load shedding app says otherwise and there isn't today in any event, to even ignoring his watsup ,was told he would call but he failed to call even respond to my last attempt to correct this ,i submitted all the documents required when the one person told me all he needed was one last one , he submitted it to the wrong email address and now refuses to acknowledge his wrong doings he wont even reply or communicate even when he sent my proof that he sent it where you can see that's not my email address ,so i will hand it over to a lawyer and the ombudsman which already think i should just sue and be done with it for breach of contract, misleading a consumer of a service that was not rendered and paid fully if i had not paid i would have understood it but i was doing everything even tried to lesson the cost to the company by doing the quote myself as shops just wanted to much to do the repair and came up with insane amounts that shouldn't even cost half and that's with labour and making a profit i cut it further to prove i didn't want to rip off the insurance i was just claiming against an accident now imagine that the vehicle was just cosmetic damage it would have had me being stranded for putting my trust in a company that says we dont talk with forked tongues totally hurt by this experience reccomend that no one uses them after this
53 replies
62 months ago
Poor communications and delays and dead silence
In December i had a near miss that almost cost my life due to a reckless driver from a DSV Courier truck in order to avoid complete write off and death i jumped pavements and other road structures ,long story short emailed the claim of the damage asked if there could be a claim down for the facial damage of my bike and waited months eventual got tired of waiting that and work got excessively busy mi originally sent and email with all the details even the police ar case no. photos of before and after and from December last year till now they recently ask me they would check with the lawyer then consult back a few days ago then they send me a mail saying do i wish to claim for my damages , *** did the laywer even read anything that was attached did the representitive read anything i asked if simply could you pursue it either way then get asked if i want to pursue it and i pay a premium every month why?? please contact me even my previous claim i had done was missed up by delays that cost me out of pocket cause your agent delayed things and was supposed to collect the item with a salvage company they could never seem to understand at that point i was working 7days a week and tried to force me into when it was suitable for them ,I'm still waiting for them to call and arrange a collection even asked again which was ignored to boot could i throw the giant paper weight away anyhow pleas contact me ,as I'm going to seek legal add as why even if you cant pursue the 3rd party for the damage due to their negligent driver why not assume that i dont want to proceed to claim to repair the damage even if its a claim against me anyhow im levered and actually going to try and find another insurance company as it seems you update things without notice and fail to contact people when they contact you and say sure let me find out and come back to you then never do .hell even when i got the claim registered i got told that it was the wrong claim no, and was closed with out even telling me why?
271 replies
68 months ago
Poor service and communication for customer service representative
Have yet to get my refund from a fraudulent sale that proof was gonna even to show that he was indeed not selling as per adverti*****t or sale agreement of specified software and I feel the person just doesn't reply I have yet to get the refund sent the details as requested for a refund and nothing no update nothing ,asked other people but still haven't gottent a reply from him or update what happened to this Money-back guarantee you openly advertise on your site
0 replies
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5 Star
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4 Star
1 (3.7037037037037037%)
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1 (3.7037037037037037%)
1 Star
25 (92.5925925925926%)